IdeaStorm
Over 18,895 ideas submitted. 740,907+ votes. 97,832+ comments. 531+ ideas implemented.
Comments Page (2 of 6)
Charity Social network
Jan 7, 2013
1 Vote
Status: Acknowledged
In all countries around the world, there are people living near us who are in need of somthing (not necessarily money) and we do not know but we can help, or there are times we want to help some one or some organization but we are not sure about them. I think, if we have a web site that people can come and ask for help or others introduce them with address or other things, which other users can check it, would be really help full and nice. In this way we can create networks in our neighborhood or town, and help those who need help and some of them will never get the help and support thet they need.
Categories: Dell Web Site, Service and Support, Healthcare and Life Sciences,
Add option to check the warranty of multiple systems in one time
Dec 12, 2012
3 Votes
Status: Acknowledged
Dear Concern,Hi,As end of year 2012 our customer are contacting to re-new the warranty of Dell systemWhen I hit to dell warranty site (as mention below) I can check only one system warranty at a timeFor the 2nd system need type again, some time to it took long time to check warranty of Multiple Systems. http://www.dell.com/support/home/us/en/04?c=us&s=bsd&cs=4&l=en So I would like to suggest you, to add option, to check the warranty of multiple systems in one time.With Many thanks & RegardsAsim
Categories: Dell Web Site, Desktops and Laptops, Service and Support,
Social Networks
Dec 6, 2012
1 Vote
Status: Acknowledged
Now a new social media networks for Dell or even Google are in need of a social netwoks.Build your own custom social network, to create your own custom personal page and letyour friends, family, co-workers to high school, college, unverisities and workplace.Adding Mobile Device cellphones, iPhone, iPad, Mini, Nexus 7 and the Nook.
Categories: Dell Web Site, Mobile Devices,
Brazil Social Network
Dec 6, 2012
1 Vote
Status: Acknowledged
Create a Personal Profile Page and other users as friends and exchange messages and automatic updates their profile.User may join common interest and user group, organized by work, school, college even unversities and workplace.With Mobile Device with iPhone, iPad, Mini, Nexus 7 and Nook.
Categories: Dell Web Site, Mobile Devices,
Case handling issue in India
Nov 21, 2012
1 Vote
Status: Acknowledged
Dell provides the best service after sales. But I say once there is an unresolved issue the customer has to send emails to SSR team and no action is been taken sometimes.Or when you call in the cusomter care they say Escalation team is handling not ready to give who handling what ? whats the status nor the mail id of ther conncern person nor the official dell contact no to that person or transfer the call,doing this makes the customer really frustrated. Tech support do have mail id when cusomter sends mail to the agent ,the cusomter never gets replay even at the end of the day even if the case is open ,the mail is working mail id. for unresolved link on the www.dell.co.in site the case number is given but the same is unable to check status for that case no from the history support. On the case number customer is unable to check the case breif notes in unders support history & parts dispatch status .customer has to call to get an update for the same For escalation no mail id /contact no is being mentioned on the website. Hope Dell will do someting to bring about the change here.
Categories: Dell Web Site, Service and Support,
Finding Documentation
Nov 19, 2012
1 Vote
Status: Acknowledged
There are two documentation problems that cause endless frustration: Cannot find documentation because it doesn't exist. Cannot find documentation because there is too much existing documentation to sort through. I've worked for companies that had the first problem and Dell is a company that has the second problem. After I was hired as a contract writer, I tried finding legacy documents concerning the subject I was going to write about. Searching on Dell.com (both internally and externally) brought few relevant returns. When I used Google or Bing, I found more of the internal Dell documentation I was seeking than when I was inside the firewall.I noticed a few classic documentation issues: There was no apparent distinction between inside and outside the firewall. I found draft presentations and draft documents, business reports and analysis, things that (even if they were not proprietary) muddied up the results. There was no apparent distinction between groups or subject matter. String searches brought up results that did not relate to each other, except for the presence of a couple of words. My idea is to suggest a review all Dell documentation with the goal of making the location of search-pertinent documentation easier and more successful. Perhaps Dell needs new technology to house all documents in an indexed xml database. Searches might find more relevant information and transform engines could deliver the content in the format of a searcher's choice. When external searching finds more relevant information than internal searches, something needs to be done."... the problem of a worker in today's knowledge industry is not the scarcity of information but its excess." Mario Augusto Bunge
Categories: Dell Web Site, Service and Support,
Older users - make it easier for them to use
Nov 10, 2012
2 Votes
Status: Acknowledged
There are thousands of BOOMERS a day headed your way, think of ways to make computers easier for us users over 70. Many of us have not the best eyesight, hearing & think a bit slower than 30 yrs ago.Round up a bunch old folks that would like to use computers but find them to complicated to use for their limited use, email, very simple photo program to burn a DVD to send to their family, write business letters in a simple fashion, and a simple excel program to keep track of expenses. An example is the real small type right here that one must strain to see what is being written, I am having to lean forward to see this. Tell your web page guy to make the type at lease 12pt.I am sure there is a market there if you explore. Yes I have seen the putr advertised in AARP mag, but I do know just what is there.An example is Photoshop elements, the learning cure of this is way to complicated, most of us have a large amount of photos taken over the years, all they want to do is gather them pick out the good ones burn a DVD in a simple fashion and send to family or friends with no need for the complicated editing available on PSE.You can be sure HP will not have the smarts to explore that uncharted market.Have a a MATURE divison - devlop-sell..Keith
Categories: Advertising and Marketing, Dell Web Site, IdeaStorm,
Can we still support customers and keep it private with Social Media?
Oct 23, 2012
2 Votes
Status: Acknowledged
Times have changed since the computer first started. Back in the 80's and early 90's support was accomplished through telephone calls. In the mid to late 90's email started playing a key role because it allowed a more intimate relationship and allowed for more information to be passed through file attachments. I got involved in support around this time. Fast forward to the present day and the avenue of choice is text chatting and online chats with Skype and tools like it. Tools like Facebook and Twitter and other related sites have made support more personal. Support organizations have to have more active roles on the chat websites like Facebook and Twitter to listen for bad noise that could negatively effect the organization as a whole. Customers rarely comment on a good resolution to a problem but when the solution is wrong then the boards just light up and start everyone forwarding the bad news everyone. Along with support answers the information provided had to be valid and researched. We have to use our tools but it should be a two-way street. Create rooms on the support sites to keep sensitive information private. We should use out customers as a resource for answers to problems. Query the customer base about solutions that work and post the information online. There are many forums online to post this. The information can be tested and reported back as a standard solution for all representatives of the support team to use so they appear as one not many.
Categories: Dell Web Site, Desktops and Laptops, Service and Support,
Improvement of information background of chat employees
May 10, 2012
1 Vote
Status: Acknowledged
It would be beneficial if Dell would provide more detailed information for the employees using the chat.Right now it depends on the employee what answers you get to your questions.This covers basic information like returning policies as well as background information like releases. Some chat agents simply tell you rubbish like one agent in Germany who tells me that there is no returning possible. Or others who you ask on monday if the M17xR2 will be released soon and they answer "in half a year the earliest" and the other day they are available online. If you do not want chat agents to know all details then please tell them to say that they do not have some information instead of telling weird things.
Categories: Dell Web Site, Service and Support,
new features in outlet searching
Feb 27, 2012
1 Vote
Status: Under Review
I do NOT want to be recommended to. OFten I have a vague set of specs that I am looking for to fulfill a clients needs and I am looking at many configurations. KEEP the search criteria on the side but keep or add the following items to choose from:keep family & model breakdown (optiplex vs inspiron)add i3 vs i5 vs i7 to replace "intel core i"scale up memory choices to reflect current configurations: below 4g, 4g, 6-8g, above 8 gigremove cd-rom/dvd choicesI never use the rest of the options as those are not criteria on which a purchase would be based.Status Update: This idea is currently under review by the Dell Outlet team. Please understand that we will be limited in the information we can share during this process.
Categories: Dell Web Site,