IdeaStorm
Over 18,900 ideas submitted. 740,915+ votes. 97,838+ comments. 531+ ideas implemented.
Comments Page (1 of 12)
Best Service Delivery from DELL
May 18, 2013
1 Vote
Status: Acknowledged
Hi AllI purchased a DELL Inspiron 1510 Laptop in year 2010. I was bit apprehensive of choosing DELL at the first instance as there were many brands available and i was unaware of Service quality of DELL.The Laptop i purchased got damaged within a week as the screen was damaged while handling, i broke down with fear that i lost all my money and talked to customer care person, fortunately i took 3 years complete accidental cover for my laptop. To my amaze, the laptop screen was replaced within a week, and it was my first good experience with DELL. Had it been other supplier must have either denied or deferred stating that this things are not covered, or you have to pay this or so. Last 3 years of experience has changed my view of DELL, now i am deadly fan of DELL equipments.I feel myself lucky that i purchased DELL laptop. Hope to get service from DELL in ensuing years as well as i got in past yearsRegards
Categories: Dell Community, Desktops and Laptops, Service and Support,
Stay Away! Dude it's a Dell
May 17, 2013
2 Votes
Status: Acknowledged
I returned a laptop less than a year old for repair. The repair technician claimed the laptop was returned damaged. The service rep said it was either dropped, pierced or had something spilled on it. I would like to attest that none of the above was true. I received the computer from the employee I personally inspected and tested the computer. I tested it to be certain the RAM cards were not broken, and that the power cord or battery was not the problem. I then packed it up about three weeks ago and sent it to Dell (in the prepaid Dell box) fully expecting to have it back and in operation in about 10 days. But what ensued were about ten phone calls varying in length from five minutes to about 45 minutes (one at 5:30 AM) with a variety of service reps whose favorite line was “I understand how you are feeling”. They seem all like decent people but it appeared no one was communicating with each other because I got the same story every time. “It’s not covered by warranty because the computer was dropped.” This is what has been finally landed on after first not knowing initially if it was result of a spill or the casing pierced or it was dropped. Again it was not dropped spilled on or pierced. On principle I could not say it was when it was not. Persistently I kept up the communication and finally spoke with a Dell rep in the Philippines. After being on hold for ten minutes, hHe said it would be repaired and returned. When I hung up we had a minor celebration at the office but when it was returned it was not repaired but it was damaged. The hinge was now cracked and Dell now insists that’s the way we shipped it. Finally the escalation rep agreed to check with DEPOT (whatever that is) to find out if it was damaged in transit. Its hard for me to expect a favorable outcome.So beware I would not wish this experience on my worst enemy! So my idea is to treat the cust0mer with respect. The worst things you can do to any one is to ignore and stonewall them.So my idea is to treat the cutomer respectlfully by being responsive. Get rid of the on hold quagmire. Work on defragmenting your internal communication and enpower your reps to be able to make decisions. Lastly try to remember not everyone lives in the central time zone.
Categories: Desktops and Laptops, Service and Support, Small Business,
Dell Lost Money.....duh!
May 17, 2013
3 Votes
Status: Acknowledged
If Dell would bring support back to the USA they would probably save what customers they have left! After the last go round with someone on the other side of the world that spoke very poor English and with the listening skills of a 3 year old I swore this would be my last Dell. You would have thought Dell would have learned something from Compaq when their extremely poor customer service drove them out of business and HP...which way back when they had excellent US based customer service...bought them... Compaq... for pennies on the dollar. I don't understand why companies like Dell and HP can't understand we as consumers have other options.I now have my computers for work built by a local mom and pop shop that really cares about their customers and will build to my specs. Heck...they even built me a computer with XP on it because some of my older and better graphic programs will not run on anything higher. I don't think there's any of the computer companies left that has US support! These farmed out labor camps over seas couldn't care less how they treat the customer. Set aside the culture differences.. there is no loyalty to the company. The fact that a US company can not phone monitor customer service agents in India will be the demise of many companies .... computer or what ever.So if Dell wants to get back on top they need to bring Customer Service back to the US...plain and simple.
Categories: Service and Support,
Rockstar Proposal: Restructuring "Parts for Your Dell"
In recent months there have been a number of discussions from users who ask about improvements or spare hardware for their laptops; most notably these are the Alienware M11 and M14 laptop, which have since been discontinued by Dell. Now the reasons why a system gets discontinued is pretty straightforward - if not enough customers warrant the demand, or their system configuragarions have proven too unstable to continue their manufacturing, they are removed from the product line... the problem that happens more often than not, however, is by the loss of these systems for people who have bought them under a warranty a few months before, still with 3-5 years of hardware maintenance left, there is not enough supply of components (refirbished or otherwise) to support that demand of replacement.This proposal, therefore, is to restructure the "Parts for Your Dell" service to enable component-supplies to be sufficient for those still actively under warranty with discontinued systems. For people who still have systems that were discontinued and are no longer under warranty, Dell provides a small cashback or a discount on a new Dell/AW machine, in exchange for the old system (minus the customer's hard drive) under a mandatory recall, in an effort to cannabalise and refirbish the components, so they are available for those still in a warranty agreement.If, however, there is insufficient parts to supply the demand of existing users when a system model is discontinued, Dell continues manufacturing components for such systems for a minimum of 2 years past their removal from the product line.
Categories: Desktops and Laptops, Service and Support,
Change The Dell Company Configuration
Apr 29, 2013
1 Vote
Status: Acknowledged
Hello, I have got a very good idea to make DELL Be the most successful company And Most Profitable In the whole market.Here Are Some steps that the Company Need To Take:-1) Michael Dell Should Close his deal with The Silver Lake partners and take the FULL company Under Him rather than any shares.2) Rename The Company From "Dell Computer Corporation" To "Dell Corporation".3) Create Partnership With Five Companies:- i) Intel Corporation ii) NVIDIA Corporation iii) Microsoft Corporation iv) Seagate Technology v) Corsair Memory Corporation4) Make All The Dell products with Genuine Corsair Memory, Genuine Seagate HDD, Genuine Intel SDD, Genuine Intel Wi-Fi.5) Name All The Dell Products With Even Number NOT With Odd Number.As Follows:-i) Inspiron:-Inspiron 12, Inspiron 14, Inspiron 15, Inspiron 16, Inspiron 18, Inspiron 20 Etcii) XPSXPS 10, XPS 12, XPS 14, XPS 15, XPS 16, XPS 18, XPS 20iii) AlienwareAlienware M10X, Alienware M12X, Alienware M14X, Alienware M15X, Alienware M16X, Alienware M18X, AlienwareM20X6) Change Alienware Products Shape And Make Them Silk Finish and Mettalic Touch With A Compact Shape.7) Change The Websites With As Follows :-Main- http://www.dell.comStore- http://store.dell.comSupport- http://support.dell.comCommunity- http://community.dell.com8) Change The Dell Websites Look And font And Make it As Apple Website.9) Ship The Dell Products With Kaspersky Antivirus and NOT With McAfee Products.10) Change The Startup Dell Splash Screen Logo Of All Dell Products To a HD And more compact Logo.That's All, Hope Michael Dell And other Dell Board Of Directors will read my Ideas and make DELL the most powerful, Profitable And Successful Company in the market.Thanks.....................
Categories: Advertising and Marketing, New Product Ideas, Service and Support,
Rating a website
Apr 13, 2013
1 Vote
Status: Acknowledged
as we know that when searching for an information in google it provides a lots of links to look in actually a few websites provide correct information near 80% websites do not contain the right information about,my idea is to provide an information meter for each website that it contains that much % of matter,by this we can save time. actually lot of people dont know which websites provide much information to their needs.
Categories: Dell Community, Dell Web Site, Service and Support,
Ability to Disable Battery Charging on Alienware m14x r2
Apr 12, 2013
2 Votes
Status: Acknowledged
We had the ability to disable battery charging in bios on the m14x r1, but on the r2 there is no such option. I think it is a great option that allows us to disable our battery at lower battery charge states, as to prolong its life. Research shows that li-ion batteries degrade faster when stored at full charge. It is best to leave them at around 50%.Dell/alienware please put this option back in our pc's!!
Categories: Desktops and Laptops, Service and Support, Alienware,
dell outlet international
Apr 9, 2013
3 Votes
Status: Acknowledged
i think it would be a great idea to make dell outlet international :D alot of people like me dream of cheap laptops, pcs and stuff such as alienwares :D i think alot of people would appreciate that you guys made the dell outlet international
Categories: Desktops and Laptops, Service and Support,
reinvent a business model
Apr 8, 2013
1 Vote
Status: Acknowledged
Dear Sir or Madam,I’ve being wanting to type this email since I learned that Dell was going private but just now I have a few minutes to spare. I’m excited about this move!! I’m eager to see in what direction the company will pivot! In my opinion this was a bold and necessary decision. I hope Dell reinvents a business model that eventually every other manufacturer will need to follow in order to compete with Dell; A business model that focuses on the welfare of the employees, the footprint of the product, and the satisfaction of the consumers. You (DELL) can make a few adjustments that will make Americans love you and since Dell is competing in a global market bring these changes to those regions.Engage in business practices that values human life, Shout OUT!!! that you care about the people who make the product. Brag about making an awesome product while taking care of our natural resources. Give us the BEST CUSTOMER SERVICE, have people pick up the phone from the start. Craft the new work style Include as a apart of the agenda an hr of aerobic workout or yoga session.Have cafeterias with nourishing meals and smoothies.Have your buildings next to athletic fields where the children of the employees can practice sports, this way the parents who have to work overtime can leave when is convenient to watch their children play.Have daycares with nursing rooms so moms can visit with their babies every 3hrs. –moms will take a 5min brisk walk to and from daycare which is much needed and they get to relax for 30min while nursing to get back to work refreshed and with a feeling of gratitude for their work environment.Buy American made capital and make it known in Dr. OZ, abc world news… e.g.you bought 740 Vitamix for your nourishing smoothies’ (made with local produce) stations in all your buildings.Make a product that can replace many othersI want to use my phone for everything. Make a phone or tablet that can do the job of a pc, camera, video, and make me a wireless keyboard to go with it. Make it taught so I can drop it, use it on top of a mountain, at the bottom of the ocean, on a windy day in a sandy beach… Market your product in ways that everyone will love DELL; choose which ads are broadcasted in which states:In conservative states you advertise about… DELL thinks about the Family Unit during the making of our products… we make products that don’t compromise the family budget, products that are reliable and resilient. And of course deliver what you promise!In liberal states you advertise about fomenting a work environment where everyone can be themselves openly. Tell us what you’re doing to respect the environment. Not only are you fomenting the highest code of work morality in the US but you are taking this code to other countries!Be LOUD about the good changes, with social media you can share your message although there is so much traffic that you have to be strategic in how you’re going to make it heard. Maybe you can time your come back with the release of a cool movie and place you product in such a movie!I know that all this may “sound” over optimistic with a blurry sense of reality but this how all the inventions looked like before they became “real”.Regards,Dafne
Categories: Desktops and Laptops, New Product Ideas, Service and Support,
Dell's web site is too confusing
Apr 7, 2013
1 Vote
Status: Acknowledged
Dell needs to get back to it's roots.There are way too many pre-build laptops on the site. To pick from. So confusing.Dell needs to go back to building on demand.Pick the screen size, pick the processor, pick os, pick hard drive size, etc...This must be why the laptops are so expensive now. Too much inventory to have.With build on demand, you can reduce your prices by at least 200 from what is listed on the web site.
Categories: Dell Web Site, Desktops and Laptops, Service and Support,