Very poor qualitity, our company bought two of these, motherboards failed on both just after 1 year when warranty was over. We looked at the motherboards, very cheap and poorly made motherboards. When we contacted Dell Tech support was horrible and we just got the run around from Dell. We will be looking ar other manufactures when we have to buy more notebooks.
I trust you have found out that Dell has stopped making physical copies of the Operating System & Resource media that you request, starting with Windows 10, and that you may have noticed that they are now allowing you to download a recovery image (url: http://www.dell.com/support/home/us/en/19/Drivers/OSISO). I would suggest that, if this feature is not yet developed, they allow you to also download Drivers and Applications media along with the Windows recovery media. That way, in the event that you have to clean install, you can reinstall the drivers and applications that were preinstalled with your new Dell.
Add 4 custom fan settings in the bios. Silent, normal, performance, Extreme gaming, user. Also allow fan speed customization (heat to fan speed ratio) in your Alienware AW command center. in the alienware forum there are 100 pages of compliants about overheating. http://forum.notebookreview.com/threads/official-alienware-17-r2-owners-lounge.770314/page-108Alienware R2 owners lougeAlso this one.Thank you for your time. Please save my laptop, and gaming experience.
The name says it all. There is no online chat support for Android tablets. I'm told to go to the forums or the phone lines — but the forums aren't the right place for many questions, and I've been to the phone lines and don't want to go back. I don't feel like spending an hour on the phone fighting jarring "please hold" music and language barriers and triple-repetitions of music. When I tried to get chat support this Spring, I was told that it was unavailable but on the way. Where is it?
It would be much easier for customers to find their own solutions via the Dell Forums if Dell didn't make it so hard for new customers to find them. Simply adding a link to the forums to the Support options in the pull down on the Dell.com home page would go a long way towards correcting this.
I really like Dell Products! I mean I really really like them, BUT everytime I have to do anything that involves customer service...I want to give up on Dell and go with another brand. Today I spent 4 hours on the phone just to return a $100 tablet. I am not even sure if it is worth my time. The problem is...Too many transfers! No one thinks the issue is solved in their area, so they transfer the call. I would like to see these agents be trained to handle MANY areas, so there is less tranfering and more solving, You have a lot of people that do not know much. It is so upseting to be transfered back and forth between the same areas. My solution...Reps must be trained in all areas. I get that tech support would be a different department. But sales, returns, finance, etc could all be handled by one person. If you cannot get people skilled enough to be able to do this...Then should you really have a call center in that area? I'm am really considering just giving up on Dell. I don't want to, but you really leave me no choice.
Categories: Service and Support,
HiHow about a Mobile App for requesting services like Plumbing, Electrician, Bank visit appointment, etc ?This could be handled by a common call center
I was looking at this the other day when thinking about upgrading my system. According to the Dell UK site the Alienware 18 is no longer offered here, but you can still examine and purchase the system in North America. This is really helpful as it allows you to review all the possible other components that work with your machine's form factor, even if they weren't offered in your country at the time...After nearly 10 years of using the "Parts for your Dell" service, however, the biggest problem with it is it's DEFINITELY NOT helpful! If you run into a hardware fault that requires replacement during warranty, you discover you can exchange that component(s) for a more powerful one at cheaper cost rather than outright upgrading it; except the website never offers this.What I, and I suspect a lot of people would like to see, is an overhaul of the system that shows other components besides memory chips that can be upgraded at their non-support price, tailored to one's contract. Then if there's a problem that can't be solved by a maintenance call-out, a technician can provide the discounted upgrade price there and then, in addition to the option of simply replacing the component.
When I spent £1300.00 on a new Dell desktop I did not expect to have to download a service manual to learn how to remove the side panels on my new computer. This information should be readily available in the supplied leaflet. Some information from Dell would be helpful regarding overclocking and using the cpu controls.
When updating og changing/upgrading any hardware that has bitlocker enabled especially the hardware and firmwares you are most likely to be locked out of your computer, forcing you to enter the recovery key that was created when enabling bitlocker for the first time.The only option is to temporary suspend the bitlocker and enabling again after the updateMy idea is to add bitlocker detection to all new BIOS and other hardware firmwares. It is just a simple command and a Continue/Exit messagebox :)