It would be much easier for customers to find their own solutions via the Dell Forums if Dell didn't make it so hard for new customers to find them. Simply adding a link to the forums to the Support options in the pull down on the Dell.com home page would go a long way towards correcting this.
I really like Dell Products! I mean I really really like them, BUT everytime I have to do anything that involves customer service...I want to give up on Dell and go with another brand. Today I spent 4 hours on the phone just to return a $100 tablet. I am not even sure if it is worth my time. The problem is...Too many transfers! No one thinks the issue is solved in their area, so they transfer the call. I would like to see these agents be trained to handle MANY areas, so there is less tranfering and more solving, You have a lot of people that do not know much. It is so upseting to be transfered back and forth between the same areas. My solution...Reps must be trained in all areas. I get that tech support would be a different department. But sales, returns, finance, etc could all be handled by one person. If you cannot get people skilled enough to be able to do this...Then should you really have a call center in that area? I'm am really considering just giving up on Dell. I don't want to, but you really leave me no choice.
Categories: Service and Support,
HiHow about a Mobile App for requesting services like Plumbing, Electrician, Bank visit appointment, etc ?This could be handled by a common call center
I was looking at this the other day when thinking about upgrading my system. According to the Dell UK site the Alienware 18 is no longer offered here, but you can still examine and purchase the system in North America. This is really helpful as it allows you to review all the possible other components that work with your machine's form factor, even if they weren't offered in your country at the time...After nearly 10 years of using the "Parts for your Dell" service, however, the biggest problem with it is it's DEFINITELY NOT helpful! If you run into a hardware fault that requires replacement during warranty, you discover you can exchange that component(s) for a more powerful one at cheaper cost rather than outright upgrading it; except the website never offers this.What I, and I suspect a lot of people would like to see, is an overhaul of the system that shows other components besides memory chips that can be upgraded at their non-support price, tailored to one's contract. Then if there's a problem that can't be solved by a maintenance call-out, a technician can provide the discounted upgrade price there and then, in addition to the option of simply replacing the component.
When I spent £1300.00 on a new Dell desktop I did not expect to have to download a service manual to learn how to remove the side panels on my new computer. This information should be readily available in the supplied leaflet. Some information from Dell would be helpful regarding overclocking and using the cpu controls.
When updating og changing/upgrading any hardware that has bitlocker enabled especially the hardware and firmwares you are most likely to be locked out of your computer, forcing you to enter the recovery key that was created when enabling bitlocker for the first time.The only option is to temporary suspend the bitlocker and enabling again after the updateMy idea is to add bitlocker detection to all new BIOS and other hardware firmwares. It is just a simple command and a Continue/Exit messagebox :)
Add 4 custom fan settings in the bios. Silent, normal, performance, Extreme gaming, user. Also allow fan speed customization (heat to fan speed ratio) in your Alienware AW command center. in the alienware forum there are 100 pages of compliants about overheating. http://forum.notebookreview.com/threads/official-alienware-17-r2-owners-lounge.770314/page-108Alienware R2 owners lougeAlso this one.Thank you for your time. Please save my laptop, and gaming experience.
When Battery power reaches 100%, battery should start discharging, when it reaches 10% it should recharge the battery again using the ever connected AC Adapter / Charger. Dell should integrate this as part of their DC-IN port fuzzy logic / intergrate this logic with QuickSet utility, whichever is feasible.Some people use their laptops like desktops, always connected to power, hence battery health deteriorates rapidly. 1 yr / within 1 yr the battery dies. By using this idea, customers can get improved battery life. Dell can save on the costs. Win-Win for both parties.
I realize that most of our ideas are forward for future devices but there is an issue that needs to be handled that has all but been forgotten by everyone but the unfortunate owners of certain Dell Laptops (L702x for example).As there are hundreds of Motherboards in Dell laptops with a failing "delicate proprietary chip" which prevents charging their genuine Dell batteries with genuine Dell AC adapters why not create an "excuse me" BIOS version that allows them to charge?If that is not possible you could also create and make available to all with the defective Motherboard chips a dongle that would allow charging the Dell Battery with a Dell AC adapter (outside the laptop). It would be an inexpensive clip that interfaces directly with the Dell Battery and the Dell AC adapter plug.
Hello, everyone :) My proposal is simple. Most of the times we have no idea what is going on with our systems. Most of us we have turn off the updates, don’t pay attention to the error messages, we don’t renew our Bios and usually we don’t care, until the laptop/desktop/tablet stops working. What if all the troubleshooting programs would be replaced by a voice manager? Could be a software which announce you with a personalized voice that your Hard Drive will soon fail. Or that your Bios needs to be update. Or that your battery comes to an end. And so on. I think that would be difficult to ignore a scary voice telling you to update your OS, or a sweet voice announcing you to update your drivers. For sure will be much easier for women to keep their Dell system healthy.Thank youRoxani