We should have a video of the terms and conditions of the warranty" and what to expect when contacting Dell for support. The video should show up after the initial setup has been completed on every system/segment and their warranty entitlements. It should also apear on the Desktop as a shortcut, windows 10 Tile, Dell support site, Dell community forum etc... This will be a win-win for our business and the customers.
Having muddled around with the Downloads & Drivers page, trying to add updates only to find I did it in the wrong order which caused problems with my Dell, my suggestion is that for users who log in and supply their Service Tag, have the list that displays show the recommended updates in the correct order to be installed, based on How to Download and Install Drivers in the Correct Order. Or at least have a link to it from that page. I think that page needs some work anyway because even after I installed a bios update, it told me I needed the bios update. My experience with it left me frustrated enough that I've decided to wait to use it until it's more "fool proof" because I'm obviously a fool. Status Update: This idea is currently under review. Please be patient as we are limited in the information we can share during this process.
It would be nice to include the MAC address on the same label with the Service Tag information. It would be great to have a barcode for the MAC address without any colons. We need to add the MAC address of each device to Active Directory for wireless network authentication. We also include the device MAC address in our inventory database.Other options would be to add a barcode label on the device with the MAC address or allow us to download the Service Tag and MAC address information from the Dell Premier website.
I bought my laptop about 6 months ago. It is currently in the process of being replaced throught the warranty.When I was informed the computer was going to be replaced I immediatedly inquired about the possibility of getting some upgrades. I was told that this was not possible. The reason I wanted the upgrades is because the system was all I could afford at the time I bought it.It is my suggestion that in circumstances like this (system being replaced under warranty) the customer be allowed to purchase upgrades or even buy a different computer.
I think it would be a great idea if DELL had a customer service department that could help with problems related to DELL computers. For example, I have a new XPS 13 (6th Gen, $2,200) and the hing on the lid broke. After prepaying $300 to have it fixed I still don't have it back or know when it will be repaired - no parts apparently.I have two allegedly customer service representatives who both e-mailed to ensure I was happy with the service I received. I emailed them both back and mentioned that I was not and, after nearly a month, I still do not know when I might get my computer back they did not bother to respond.Just a simple idea to keep in contact with a very upset customer who has been buying DELL's for myself and my clients for the last 20 odd years.
Hello,If dell make a desktop computer, upgradable Series means it can be increase the Processor - Ram and Hard Desk WITHOUT needed to change Motherboard. For Example I buy computer have Processor Intel i3 after one years I can add Processor i5 without remove the i3 or buy new motherboard and So on up to 3 or 4 Processor .This Series will save the money for the company buy it . .
Dell, It seems that your thirty day return period is an avaluation period, so if during that time a customer is getting technical support either by way of call in or by sending their product in for Service then the thirty day clock should stop until the product is working to the customer's satisfaction and in their possession. There can be no good evaluation if the product is malfunctioning and/or not in their possession.I just lost over a grand to a bad PC, that I called in for Service before the thirty days ended but the service ate up my thirty days and then they lost it and are replacing it with a REFURBISHED PC, I feel so used.
Categories: Service and Support,
Hi All,My suggestion is, Create new software for updating drivers. That software scan dell computer and install updates from internet automatically.
This is a fairly simple idea. Ideastorm, for the most part seems like a one way communication tool, where people share their ideas with Dell. Howabout making it two way. So instead of just us sending ideas, Dell pitches ideas; allowing us to like it, provide feedback etc. I know this is a public platform and sensitive information can't be shared, but simple ideas can be, and general concepts - say a new trend or technology implemented into existing systems etc. Basically making Ideastrom 2 way. Oh and Dell, could you please make an edit button for ideas : ) Thanks for reading
I don't know about you but I really like keeping my system up to date...granted, I'm not obsessed with it; but it's nice to have an up-to-date system. This becomes even more important when reinstalling windows...etc. I'm not sure if this is already implemented or not but I thought I'd throw it out there. Currently Dells/Alienware updating (drivers) process is like this (on their support page): And you simply select the drivers you want. However, If you notice there are (in some of the options) 2 file formats that Dell make you choose from...now if you view the details of them you'll find out that the difference is that one is a zipped file and the other is an executable. However, this can be quite confusing.....combining the cryptic driver names with the fact that you have 2 almost identical looking options can make updating a little bit messy. So here's the idea: Automate updating. Like I said this may already be implemented...Similar to how windows has scheduled updating, do the same with your systems. Alienware have the command center so why not have a centralised location where the computer can determine, based on the service tag or however you want to implement it, which software/drivers need updating...basically centralise and automate updating. It's not like Dell release a new update every day...so it's definitely not going to be frequent. GPU updating is done via Nvidia's updating tool....so no need to worry about that...but say a problem arises with a driver, Dell simply release (automatically) the new driver and it's distributed and updated across all the machines...without people panicking