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Dell Command ideas

Aug 18, 2017

3 Votes

Status: Acknowledged

I work a lot with SCCM OSD task sequences, and I have some ideas for the cctk component of Dell Command.1. Create some way to modify the UEFI boot order without knowing the ID numbers, like we were able to do in legacy mode.  This is needed for automation in OSD.  For example, if I want to prevent the machine from automatically booting to a USB drive, IPv4 or IPv6, I would have to know the ID numbers of those to do it in UEFI.2.  Create a way to disable SecureBoot by command line, so we can do this for machines that have SecureBoot enabled by default but need to have Windows 7 installed.  I realize this could be considered a security issue but you could require a BIOS password like you do for activating TPM.3.  Similar to the above request, having a way to clear TPM ownership in WinPE would be very useful for machines that already have a TPM ownership but need to be rebuilt.  I noticed there is a --tpmclear command now in the latest version of Command but it does not appear to work, even with using a BIOS password.4. If possible, create a way to perform multiple commands but require only one reboot.  For example, these are things I do in my task sequence: Enable TPM, clear TPM, disable legacy roms, enable UEFI, enable SecureBoot, update TPM 1.2 to 2.0, and update the BIOS. It would be nice to not have to do a reboot after each one of those.

3 Votes | 0 Comment

Categories: Enterprise, Service and Support, Software,

Terms and Conditions of Warranty

Jul 10, 2017

1 Vote

Status: Acknowledged

We should have a video of  the terms and conditions of the warranty" and what to expect when contacting Dell for support. The video should show up after the initial setup has been completed on every system/segment and their warranty entitlements. It should also apear on the Desktop as a shortcut, windows 10 Tile, Dell support site, Dell community forum etc... This will be a win-win for our business and the customers. 

1 Votes | 0 Comment

Categories: Dell Community, IdeaStorm, Service and Support,

Enhance Download & Drivers page

May 28, 2011

52 Votes

Status: Under Review

Having muddled around with the Downloads & Drivers page, trying to add updates only to find I did it in the wrong order which caused problems with my Dell, my suggestion is that for users who log in and supply their Service Tag, have the list that displays show the recommended updates in the correct order to be installed, based on How to Download and Install Drivers in the Correct Order.  Or at least have a link to it from that page.  I think that page needs some work anyway because even after I installed a bios update, it told me I needed the bios update.   My experience with it left me frustrated enough that I've decided to wait to use it until it's more "fool proof" because I'm obviously a fool. Status Update:  This idea is currently under review.  Please be patient as we are limited in the information we can share during this process.

52 Votes | 9 Comments

Categories: Dell Web Site, Desktops and Laptops, Service and Support,

Include MAC address on package labels

Mar 31, 2016

2 Votes

Status: Acknowledged

It would be nice to include the MAC address on the same label with the Service Tag information.  It would be great to have a barcode for the MAC address without any colons.  We need to add the MAC address of each device to Active Directory for wireless network authentication.  We also include the device MAC address in our inventory database.Other options would be to add a barcode label on the device with the MAC address or allow us to download the Service Tag and MAC address information from the Dell Premier website.

2 Votes | 0 Comment

Categories: Desktops and Laptops, Education, Service and Support,

Up Grades

Apr 8, 2016

2 Votes

Status: Acknowledged

I bought my laptop about 6 months ago.  It is currently in the process of being replaced throught the warranty.When I was informed  the computer was going to be replaced I immediatedly inquired about the possibility of getting some upgrades.  I was told that this was not possible.  The reason I wanted the upgrades is because the system was all I could afford at the time I bought it.It is my suggestion that in circumstances like this (system being replaced under warranty)  the customer be allowed to purchase upgrades or even buy a different computer. 

2 Votes | 0 Comment

Categories: Advertising and Marketing, Service and Support,

Keep Long Term Customers Happy!

May 6, 2016

1 Vote

Status: Acknowledged

I think it would be a great idea if DELL had a customer service department that could help with problems related to DELL computers. For example, I have a new XPS 13 (6th Gen, $2,200) and the hing on the lid broke. After prepaying $300 to have it fixed I still don't have it back or know when it will be repaired - no parts apparently.I have two allegedly customer service representatives who both e-mailed to ensure I was happy with the service I received. I emailed them both back and mentioned that I was not and, after nearly a month, I still do not know when I might get my computer back they did not bother to respond.Just a simple idea to keep in contact with a very upset customer who has been buying DELL's for myself and my clients for the last 20 odd years.

1 Votes | 5 Comments

Categories: Dell Community, Service and Support,

Upgradable Series

May 4, 2016

1 Vote

Status: Acknowledged

Hello,If dell make a desktop computer, upgradable Series means it can be increase the Processor - Ram and Hard Desk WITHOUT needed to change Motherboard. For Example I buy computer have Processor Intel i3 after one years I can add Processor i5 without remove the i3 or buy new motherboard and So on up to 3 or 4 Processor .This Series will save the money for the company buy it . . 

1 Votes | 3 Comments

Categories: Desktops and Laptops, Service and Support,

30 Day Return Policy Clock

Apr 10, 2016

3 Votes

Status: Acknowledged

Dell, It seems that your thirty day return period is an avaluation period, so if during that time a customer is getting technical support either by way of call in or by sending their product in for Service then the thirty day clock should stop until the product is working to the customer's satisfaction and in their possession. There can be no good evaluation if the product is malfunctioning and/or not in their possession.I just lost over a grand to a bad PC, that I called in for Service before the thirty days ended but the service ate up my thirty days and then they lost it and are replacing it with a REFURBISHED PC, I feel so used. 

3 Votes | 1 Comment

Categories: Service and Support,

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