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Ideas:   All | Recent | Trending | Comments

New computers list of order of important things to do and the order to do them

Nov 21, 2014

1 Vote

Status: Acknowledged

This idea could be applied to a number of different activities, but should be included in PAPER form or as an intro spash screen on every computer..."Excited about your new computer?  We know you want to jump right in, but these are extremely important things you should do RIGHT AWAY, and in this order..."  I honestly don't know what the steps should be, but the average car manual does a better job of telling you how to break in an engine, and what the maintenance schedule should be.These all have to be done, but in what sequence?  Set up password, connect to internet, set up security, make back-up, system image, boot media, etc.  Buying a computer is very confusing and stressful without the need to be.   I have repasted my cpu, vacuumed the ports, updated drivers sporadically and randomly, stumbling along spending hours finding this basic and real world information on the internet.  The vast majority of us are not techincal gurus, and hate not having it made clear what we are supposed to do from the manufacturer.  Nine times out of 10 I end up looking at some 15 year old kid's You Tube Video to figure this stuff out.  

1 Votes | 0 Comment

Categories: Service and Support,

We need "Inspiron Owner Club"

Sep 15, 2014

3 Votes

Status: Acknowledged

Hello friends,I,m using inspiron 1545 more than 4 years. when you see the en.community.dell.com, they have only xps and alienware owner club. Why are you still didn't start Inspiron Owner club?  Dell's Inspiron computer product line started as a range of laptop computers targeted at the entry-level budget.  In all over the world, there are huge number of inspiron users other than model's.   we love our model and brand.  so, I suggest you to start INSPIRON owner club as soon as earlier.

3 Votes | 4 Comments

Categories: Dell Community, Service and Support,

Order Process

Oct 23, 2014

1 Vote

Status: Acknowledged

Once an order has been placed with Dell, there is an email sent to confirm the order.  If there is even a question about anything on the order, the system (Dell) puts everything on hold.  If the system puts everything on hold, then why can't the system notify the customer (me) as to the fact that the order is on hold, either by email or telephone call?I placed an order with Dell.  I got the confirmation email.Sent questions about order to sales rep by email.Received an item on order by FedEx.Wait.........Wait.........Wait......Decided to track the orders and found majority of order was on hold.Needless to say, I was not a happy camper.  Would like to discuss this with someone from Dell as to procedures that Dell needs to follow. 

1 Votes | 1 Comment

Categories: Dell Web Site, Service and Support, Storm Session Topics,

BIOS Update

Oct 20, 2014

1 Vote

Status: Acknowledged

Dell Dimension 9200. Support ended. In Spring this year as recommended I updated the BIOS to the  recommended one by Dell : Version 2.53.  I discover now that that BIOS version interdicts any boot up from USB keys and or from CD DVD. Only internal boot is admitted without telling, even if BIOS set-up has been done for USB  for example. This makes a serious downgrade of my PC and exposes it to disaster, since a heavy virus failure has no remedy, with no external access possible.  I cannot utilize my ShadowProtect bootable recovery disk containing the image of the PC for recovering files or the full PC, neither the bootable Norton Recovery key can be used. In case of heavy virus attack, I can just scrap the motherboard.It appears as  a serious error in the 2.5.3 version of BIOS. It seems to me that a patch is needed to the BIOS code to make USB and or CD-DVD fully bootable again , with wide communication to the users for them to change. If you leave things like now it is like killing a large number of PC, Dell being a well appreciated PC maker. there are a number here around in small enterprises etc.. Will, please Dell solve urgently this problem? Thanks in advance.  Giancarlo

1 Votes | 1 Comment

Categories: Desktops and Laptops, Operating Systems, Service and Support,

Provide again the Dell Driver and Resource Cd's with brand new laptop's/Desktop's

Sep 17, 2014

5 Votes

Status: Acknowledged

Hi,In recent years, dell won't provide the dell drivers and resource cd's. They recommended to download the driver into thieir own website using system service tag(Good idea). But,  In online, some of the retailer sell the old resource cd's. Is it legal to sell their Dell driver and Resource cd's in online?http://www.ebay.com/sch/i.html?_kw=DELL+Drivers+Utilities+CD See the link lot of retailer are sell the driver cd's by cost.Really,i don't know. So, we are the end user don't like to buy that kind of cd's. and never suggest to others to buy cd's.I request you to provide again the dell driver and resource cd's with new laptop's/ Desktop's for own use of our users.to stop this kind of issues in India.

5 Votes | 4 Comments

Categories: Desktops and Laptops, Service and Support,

Have an Account Resolution Expert for issues

Sep 10, 2014

5 Votes

Status: Acknowledged

It would be nice for Dell to have an advanced account executive that could resolve customer issues quickly.  It is a real pain trying to resolve issues when you have to go thru an endless loop of customer service reps that cant reslove issues that are the result of poor quality control and customer service.  There is nothing worse than getting the run around and feel like your issues are not being addressed.  Just a thought.

5 Votes | 5 Comments

Categories: Service and Support,

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