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How are SSDs in notebooks increasing productivity?

Photo / Video Editing

Apr 14, 2014

3 Votes

Status: Acknowledged

Prior to getting my current laptop whenever I needed to do any work with video I always had to fire up my desktop system as even the best laptop HDDs had mediocre performance that would choke under the demands of video editing/encoding.  Not much of a problem when at home, but it severely curtailed doing any work on the road.To a lesser extent photo editing is also easier/faster particularly when exporting several hundred to several thousand JPGs from Lightroom; no longer is the HDD bottlenecking how quickly projects can be turned around and delivered to customers.

3 Votes | 2 Comments Join Storm Session

Categories: Desktops and Laptops, IdeaStorm, Service and Support,

Fix Alienware M14xr2 Throttling Issue

Oct 4, 2013

39 Votes

Status: Acknowledged

The m14xr2 currently throttles around 67 degrees celcius. The brand new Alienware 14 had the same throttling issue and it was promptly fixed. Your m14xr2 users deserve the same treatment as Alienware 14 users. Please update the bios to include this feature and disabling BD PROCHOT as an option as well.We want to unleash the full power of our machines but this throttling issue prevents that from happening. Repastes and cooling pads help but are not fixes for what is ultimately an imposed hardware limitation. We can safely go beyond 67 degrees without risking damage.

39 Votes | 134 Comments

Categories: Gaming, Service and Support, Alienware,

Dell Backup And Recovery Application

Apr 8, 2014

2 Votes

Status: Acknowledged

On most (if not all) Dell machines I've purchased for clients (or for myself) I notice that Dell has included a backup restore utility. When backing up the machine is asks for either DVD or USB drive, but the application never notifies the user how much space is needed to backup the machine to an external source.I would like to submit the idea to have the application developers add this feature to this program.--LANMAN

2 Votes | 2 Comments

Categories: Service and Support, Software,

Dell System Detect Improvement Suggestions

Mar 25, 2014

4 Votes

Status: Acknowledged

OverviewExcerpt from the Dell Support Website:     Dell System Detect (DSD) is an application which scans your computer to detect your service tag. This enables automatic detection of updates related to Drivers and Downloads or other recommended software. This Application is installed when you request Dell to detect your service tag. Once downloaded, it can update itself to the latest version when the computer is connected to internet. Usually the application launches at start up.     I am running Windows 7 on several Dell Computers and Laptops with DSD installed and running. Currently DSD resides on the taskbar offering little information other than to show it is running. Left clicking the taskbar icon has no noticeable effect and a right click will bring forward a menu featuring the options ‘About’ and ‘Exit’.     Additionally, DSD will automatically update itself as newer versions become available, however, it does not automatically identify updates particular to the drivers or system it is installed on. Understandably, should DSD have this feature there would be a few things to consider that might be unfavorable. Most of which, DSD would be consuming additional system resources in order to poll the support site for newer drivers and software updates; a function which is already provided through Windows Update.     Suggestion     With DSD in its current form, my thoughts are why not make it more useful to the system owner, operator, or administrator. DSD is designed to detect key details of a system and to transmit those details on request when seeking updates from the Dell Support website, but it has no actual user functions to speak of.Suggestion                With DSD in its current form, my thoughts are why not make it more useful to the system owner, operator, or administrator. DSD is designed to detect key details of a system and to transmit those details on request when seeking updates from the Dell Support website, but it has no actual user functions to speak of.     So, what could DSD do that it isn’t doing now that would make it useful to the end user? Provide a direct link to the Dell Product Support webpage for the specified Service Tag (i.e., the Alienware M17X R2 with Service Tag 1111111); a site link is often featured in tasks on their ‘About’ screen. A display of the Model and Service Tag ID for ease of access to the user when requesting live support from a technician at Dell. The Service Tag label is not very easy to read nor is it easily accessible in certain environments (i.e., Desktops placed in cabinets under a desk or a laptop while it’s in use). A link to open System Information for helping the user to identify specific details about their computer.                 These are relatively small suggestions, but an IT Professional that has purchased many Dell computers and assisted many others in purchasing them, I would find it quite useful when also assisting them with technical support calls.

4 Votes | 2 Comments

Categories: Desktops and Laptops, Service and Support, Software,

Alienware windows 8 full OS sales and upgrades to owners of previous Alienware systems..

Nov 21, 2013

8 Votes

Status: Acknowledged

I recently found out that Alienware owners can not upgrade to Alienwares Version of windows 8.. and it is not for sale by Dell..I Feel this should be offered because when ever you call support for an issue they ask you if you are using the factory os that shipped with the system and if you happen to have upgraded on your own to windows 8 or a different version of windows 7 for that matter i.e Ultimate or one of the other version they are really quick to suggest that the issues you maybe having might be related to the os you are using and that it is not the factory shipped os...This can be solved by selling a factory version of windows 8 by Alienware.. and by doing so it keeps users with a factory version of Dells /Alienwares OS..I also feel that there should be some sort of Discount offered to Alienware owners..Thank you for your time..

8 Votes | 7 Comments

Categories: IdeaStorm, Operating Systems, Service and Support,

Rewards for succesful ideas

Oct 23, 2013

3 Votes

Status: Acknowledged

I think, that Dell could appraise people who helped this company improve their products or even brought some completely new unique features that earned Dell a lot of money. It would be fair if those people at least received a one-time discount on product they improved with their succesful implemented ideas.As far as I know there are paid professionals out there – hired employees whose job is to think-up and develop product improvements. So why couldn't people who are just loyal to the brand and trying to help with their own contributions be appreciated (according to the Terms of use)? They helped Dell earn millions of dollars and yet received nothing for it. If Dell is trying to make a relationship with their customers, they should involve a degree of give and take.I personally also contributed with my idea few days ago and was negatively surprised when I realized I gave my intellectual property to Dell for nothing. That idea was mainly about small 2nd screen on Alienware laptops displaying system statistics (temps, load, power consumption, etc.). For more detailed information about that screen, please read 2 of my comments below the main post:http://www.ideastorm.com/idea2ReadIdea?v=1382566636306&Id=087700000008pTiAAII think, that this idea could impress many potential buyers (because of its usefulness and exceptionality) and earn a lot of money to Dell. So if this feature will be implemented in the future, is there any possibility to get at least a discount? And will it be possible to reward also other people for their behalf?

3 Votes | 4 Comments

Categories: Advertising and Marketing, IdeaStorm, Service and Support,

How Can Dell Support Windows 8 but not Windows 8.1 on its Systems?

Feb 16, 2014

5 Votes

Status: Acknowledged

"Customers have 24 months to move to Windows 8.1 after General Availability in order to remain supported."http://support.microsoft.com/lifecycle/search/default.aspx?sort=PN&alpha=Windows+8&Filter=FilterNOThis essentially means that customers are supported on Windows 8 until 13/11/2015.Next Dell Support for Windows 8 and Windows 8.1:http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=us&l=en&s=bsd&docid=575111Dell are shortchanging its customers by stating they wil support Windows 8 but not Windows 8.1 on its systems. i.e. the end result is that Dell only partially support Windows 8 on the system and do not support its entire life cycle.Dell should support Windows 8.1 on all the systems they state to support Windows 8.1 on as Windows 8.1 is a Service Pack for WIndows 8.0.

5 Votes | 1 Comment

Categories: Operating Systems, Service and Support,

Provide a Report on Ubuntu for New Haswell XPS 15"

Oct 10, 2013

4 Votes

Status: Acknowledged

One thing I find frustrating when shopping Dell products is that I have no way of knowing if the particular configuration of the device will even allow for me to run a current version of Ubuntu.It would be nice - without it actually signalling official support - if Dell could just make a best effort to get current versions of Ubuntu running on their products (specifically the upcoming 15" Haswell XPS series).A short list of things to try would  be: Full resolution LCD & video card Dual monitor (laptop panel and an external LCD with resolution greater than 1080p) WiFi and Wired Networking Bluetooth Touch screen (where applicable) Sound The "report" could be published somewhere on the Dell site or a Dell blog just stating what steps were taken, and what the outcomes were.Again, this wouldn't constitute official support, but it would be nice to have this information as soon as the product is available so that people interested in running Ubuntu on a model other than the 13" (which is sadly underpowered for my needs) can make an informed decision.

4 Votes | 2 Comments

Categories: Dell Web Site, Operating Systems, Service and Support,

Dell Drivers and Hardware IDs and Installation Order

Jan 29, 2014

4 Votes

Status: Acknowledged

Dell release multiple drivers which cover the same hardware. Yet many drivers released for newer systems that have the same hardware as older systems do not appear on the Drivers and Download pages for the older systems. Moreover Business systems and Home systems often have the same hardware and differet drivers.Drivers and Downloads listed in a database by hardware IDs would be far more efficient both for Dells team who work on updating the Drivers and for users who wish to find the latest version of the driver. A way of having Drivers and Downloads/The Dell FTP Website update all systems when drivers which cover that particular hardware are listed would increase the end user experience and probably in the end be signifiantly tme-sving for Dell. Moreover Hardware IDs areoften searched for and utilised in the forums to identifiy variations in system coniguration.One example in particular is Dell Wireless Cards and I have made a page on this which has become quite popular. More details can be seen here:Dell release multiple drivers which cover the same hardware. Yet many drivers released for newer systems that have the same hardware as older systems do not appear on the Drivers and Download pages for the older systems. Moreover Business systems and Home systems often have the same hardware and differet drivers.Drivers and Downloads listed in a database by hardware IDs would be far more efficient both for Dells team who work on updating the Drivers and for users who wish to find the latest version of the driver. A way of having Drivers and Downloads/The Dell FTP Website update all systems when drivers which cover that particular hardware are listed would increase the end user experience and probably in the end be signifiantly tme-sving for Dell. Moreover Hardware IDs areoften searched for and utilised in the forums to identifiy variations in system coniguration.One example in particulr is Dell Wireless Cards and I have made a page on this which has become quite popular. More details can be seen here. On a related note the way Dell lay out both the FTP Website and the Drivers and Downloads is confusing for the end user. Many do not follow correct installation order. More details can be found here. Dell System Software and then Chipset Drviers should be listead at the top in all systems. While it would be nice to have the rest of the drivers listed in order. The loading of both of these for Windows 7 and just the Chipset for Windows 8.0/8.1 is extremely important because the rest of the drivers do not load correctly unless these prequisites are included. For Windows 7 it could also be nice to list Service Pack 1 as a standalone update. Many examples of listed drivers in the correct order are sketched out here.Currently is a good time as Windows XP reaches End of Life and hence all drivers for XP systems can be dumped into a category called legacy/obsolete which leads to the old Dell ftp website and does not need to be updated or fixed. Listing XP drivers only here means also that Drivers and Downloads can drop support for Windows XP for instance many tools do not work without Microsoft .Net FrameWork installed which users have to manually install in XP so XP support might aswell be directed to the FTP website as newer versions of it are likely to be more incompatible with the aging OS. Thus allowing updates to occur only on modern OS i.e. Windows Vista, 7 and 8.1.

4 Votes | 1 Comment

Categories: Dell Web Site, Service and Support, Software,

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