The m14xr2 currently throttles around 67 degrees celcius. The brand new Alienware 14 had the same throttling issue and it was promptly fixed. Your m14xr2 users deserve the same treatment as Alienware 14 users. Please update the bios to include this feature and disabling BD PROCHOT as an option as well.We want to unleash the full power of our machines but this throttling issue prevents that from happening. Repastes and cooling pads help but are not fixes for what is ultimately an imposed hardware limitation. We can safely go beyond 67 degrees without risking damage.
I recently found out that Alienware owners can not upgrade to Alienwares Version of windows 8.. and it is not for sale by Dell..I Feel this should be offered because when ever you call support for an issue they ask you if you are using the factory os that shipped with the system and if you happen to have upgraded on your own to windows 8 or a different version of windows 7 for that matter i.e Ultimate or one of the other version they are really quick to suggest that the issues you maybe having might be related to the os you are using and that it is not the factory shipped os...This can be solved by selling a factory version of windows 8 by Alienware.. and by doing so it keeps users with a factory version of Dells /Alienwares OS..I also feel that there should be some sort of Discount offered to Alienware owners..Thank you for your time..
I have XPS 8300. Tried to implement RAID 1 with two 4TB HDs. Ended up only with less than 2TB of available space. People say it is due to old option ROM for Intel RST. I urge you to release a new BIOS with newer Intel RST OROM so that the users can implement RAID with larger HDs.
I think Dell should pay more intrest in this topic because many people have this problem. If you are going to pay upwards of 1500$ for a gaming machine, I believe it should be durable and last. The problem is the left hinge on the Alienware M14x will break after "unusual wear and tear" as dell employees call it. This problem will occur after 15-30 months aprox. I have had my M14x for over 2 years and today I woke up and I opened my computer screen and i heard a crack followed by the left hinge breaking. There are many reports of this incident on multiple threads. e.g.http://en.community.dell.com/owners-club/alienware/f/3746/t/19497478.aspx http://en.community.dell.com/owners-club/alienware/f/3746/t/19509325.aspxhttp://en.community.dell.com/owners-club/alienware/f/3746/p/19453816/20351006.aspxhttp://en.community.dell.com/owners-club/alienware/f/3746/p/19453816/20351006.aspx as each of the situations state. the left hinge is indeed the problem and is do to no wear and tear. Dell continuously gives the tech support to the costomers saying they need to pay 340$ to totally replace the lcd portion on the computer. As a student, I know that some people do not have very deep pockets. The hinge usually encounters slightly more resistance over time and eventuallu it gives, due to the stress. They did a total recall for this problem on the M11x. As we know the M14x has a larger customer base and yet with all these people with the same problem, Dell will still not fix this problem. Thier online liaison stated that the hinge being broken is wear and tear.No. The Complete Care Coverage warranty does not cover wear and tear. Covered = * Liquid spilled on or in unit * Drops, falls, and other collisions * Electrical surge Not covered = * Intentional acts of damage done by you or anyone else * Fire * Theft or loss * Normal wear and tear (hinges, bent AC adapter cabling, keyboard keys) * Consumables (batteries, LEDs) Liaison for Alienware and Monitors. Let me know on this thread if you need additional assistance. I dont know what the rest of the community makes of this problem but, suddenly one day the hinge breaking and not being able to close the screen on my machine without doing further damage, does not sound like normal wear and tear to me. Please send me your feed back and tell me what you think. Regards, Ben Wu
Security is very important and there is an increase of SMB getting server racks. (Mostly due to Virtualization) However, if a SMB invests into a new line of Sonicwall appliances, they will soon realize they cannot rack mount their devices. Why should a SMB have to purchase a rack shelf so their firewall has some place to sit, let alone the possibility of getting knocked off or dropped on the floor? (Note: These units are made of plastic; a significant downgrade to the previous model which was made out of metal.) If a customer is going to pay a MSRP of $845.00 for a firewall, (without even considering the additional security services and support they should also purchase for an additional - $600.00) -- they should have the option of a rack kit. (I checked with the SMB department and confirmed Dell does not make a rack mount for these new models.) Perhaps yet another converstation would be why the Dell Premier website displays a link for "Security Software" to shop for SonicWall appliances. Should SonicWall firewalls be considered software when the Sonicwall.com site lists them as appliances? So which is it?? --LANMAN
Dell should force Microsoft to provide a direct link to a Windows 8 .iso that is available free of charge for everyone. Microsofts current online distribution mechanism for Windows 8 is awful. It firstly requires the user to have a functional previous version of Windows installed. Next it does not allow the user to select 32 bit or 64 bit only downloading setup files which correspond to the bit of the previous version of WIndows. Finally it requires the user to pay for an additional product key. It should be noted that users already have a product key with preinstalled Windows 8 but it is hidden within the system's BIOS. They cannot use this product key to download a Windows 8 .iso. Right now everything is downloadable except for Windows which is required to run everything else Dell have available to download. The .iso would allow users to download everything they require for clean installation of Windows which is necessary to resolve many software issues including complete corruption of the Operating System due to Viruses/Malware and also allow users to get back on their feet after common hardware failure such as the hard drive failing. The Windows 8.iso would also allow users to perform StartUp Repair and to repair installations. Moreover a clean Install of Windows offers vastly superior performance to the Dell factory settings especially after Service Packs are released and is documented in my worldwide adopted Windows Reinstallation Guide: http://philipyip.wordpress.com/dell-community-forums/ In addition there are alot of software issues including out of box experiences, the inability to make recovery media using Dell DataSafe which could all be resolved with a Windows Reinstallation DVD or USB. Note with the Windows Reinstallation USB it should be identical to the Reinstalaltion DVD and not have any bundled drivers or software not present in Microsoft retail Windows DVDs. Otherwise it is as useless as the factory settings. Due to the new product activation in the OEm version fo Windows 8 a generic Windows 8 .iso could be used to Clean Install Windows 8 without the need for phone activation. Users should be able to: Download a Windows 8 .iso from Microsoft. Procure a Reinstallation DVD or USB with the system at the time of purchase. Dell used to be great at user customisation but their software options have become increasing limited. The reinstallation DVD or USB is an example of this. The current method of getting a Reinstallation DVD or USB is waiting for the system to arrive and then having to contact Dell Technical Support. This forces users to use the factory settings until the DVD or USB arrives. In which case there can be alot of software issues, the XPS 8500 had alot of user out of the box bad experiences which could have been easily resolved if they had the Reinstallation DVD or USB. Bare in mind also there is only a limited time the user has to send back the system and if they are diagnosing an out of the box experience time is lost waiting for the Reinstallation DVD to arrive. There should be an online form to procure Reinstallation DVD/USBs from Dell for customers outside the US. The US form is here http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1&DoNotRedirect=y HP for instance have the ability to request media via an online form in the US, Canada, most European countries and elsewhere http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=bph07143 however the HP Recovery Media are equivalent to the Dell DataSafe Media (i.e. factory settings). There has been many a user dissatisfaction for Dell users requesting recovery media in this poll here: http://en.community.dell.com/support-forums/software-os/f/4677/t/19476992.aspx This would improve Dells software services significantly. Status Update: This idea has been Partially Implemented. US customers can now utilize the eSupport Non-Diagnostic Dispatch Submission Form to request a set of backup disks containing the factory installed operating system as well as the device drivers and utilities specific to your system. Thank you for posting!
LOVE my perfectly good Dell Adamo 13 laptop, however it is rendered virtually unusable because of a manufacturer's defect of air bubbles in the LCD screen. No reason to purchase another one but it is no NOT a laptop. It is a stationary desktop now and I had to purchase a monitor to see my screen. Dell, like many many other American companies with concerns only to the shareholders, is so far removed from me, the customer, with call centers in India and elsewhere, there is no way for them to address my problem from somewhere in the USA, with an American customer service support person, or care about me as a customer, to know who I am, or what my problem is and take some personal corporate responsibility for the product they sold me which has been known for AIR BUBBLES IN THE LCD SCREEN. Dell routed and rerouted my calls for over 3 hours from one tech support person to another. I am very disappointed that this is what American customer service has been reduced to. And you wonder why the USA has lost it's position in the world?
I've had a frustrating 6 weeks with a Precision M6800 Mobile Workstation order. I don't know if it's a problem with Sales not having correct manufacturing information or if Sales is not trained well.I wanted the system replacing the default 500 GB Hybrid drive with a standard 750 GB drive. I placed an order with Sales with a 19 day delivery time which was later delayed an additional 9 days. 9 days before the scheduled delivery, it was cancelled.I called sales and placed another order with the same items with a 13 day delivery time which was later delayed an additional 9 days. 7 days before the scheduled delivery it was cancelled.The first cancellation was not fully explained to me, but another added item of Adobe Acrobat XI standard Product Code was different.The second cancellation, I was told, was because of the 750 GB hard drive.How is it that Sales is able to place an order into the Dell system that is not possible to be manufactured? There seems to be a disconnect between Sales and Manufacturing that should not happen. I'm a patient person, but it would be nice to not get jerked around.
Since March of 2013 I have been trying to troubleshoot hardware and software issues with my new PC and printer, both Dell top-of-the-line items. I have tweeted and DMed, with no success (just platitudes from random initials representing @DellCares). I have emailed, with no response. I have called customer support, and spent hours and hours being transferred from one Indian customer support representative to another. Sometimes they don't understand English, which presents a certain challenge to the process. Sometimes they don't have a clue how to proceed, bu are willing to remote in to my PC and click all over the shop gleefully, as happened today, before disconnecting the line and disappearing! Today, I spoke with no less than 5 customer support / tech support technicians, after being transferred all over the place (but only after being required to explain the situation anew each time). I spoke to Ruhal (sp?), and several other reps, and then was transsferred to a "floor supervisor" named Chandit (sp?), who installed "GoToAssist.exe" , changed my System configuration so quickly I was unable to see what he did, other than to note changes had been made; and also ran an extensive PC Checkup (Hardware diagnostic) that suggested the computer passed all checks, and yet "System Tests Were Not Completed Successfully"..? Rather than address this issue, he chose to transfer me to yet another rep, this time apparently a software specialist who would troubleshoot and fix all issues. This indivdual asked me to hold while he checked on something, and then promptly hung up on me! I called back, going once more through all the rigmarole, and was hung up on again by an indivudal who's last words to me were "let me just check on something..." I have canceled my latest enterprise hardware order because of this fiasco, but in the meantime remain standing at my personal PC (XPS 27" all-in-one PC, with all-in-one printer), afraid that - due to the changes made to my system config - I cannot switch off or restart without negatively affecting matters. In effect, I am stranded by Dell.