I recently found out that Alienware owners can not upgrade to Alienwares Version of windows 8.. and it is not for sale by Dell..I Feel this should be offered because when ever you call support for an issue they ask you if you are using the factory os that shipped with the system and if you happen to have upgraded on your own to windows 8 or a different version of windows 7 for that matter i.e Ultimate or one of the other version they are really quick to suggest that the issues you maybe having might be related to the os you are using and that it is not the factory shipped os...This can be solved by selling a factory version of windows 8 by Alienware.. and by doing so it keeps users with a factory version of Dells /Alienwares OS..I also feel that there should be some sort of Discount offered to Alienware owners..Thank you for your time..
The m14xr2 currently throttles around 67 degrees celcius. The brand new Alienware 14 had the same throttling issue and it was promptly fixed. Your m14xr2 users deserve the same treatment as Alienware 14 users. Please update the bios to include this feature and disabling BD PROCHOT as an option as well.We want to unleash the full power of our machines but this throttling issue prevents that from happening. Repastes and cooling pads help but are not fixes for what is ultimately an imposed hardware limitation. We can safely go beyond 67 degrees without risking damage.
"Customers have 24 months to move to Windows 8.1 after General Availability in order to remain supported."http://support.microsoft.com/lifecycle/search/default.aspx?sort=PN&alpha=Windows+8&Filter=FilterNOThis essentially means that customers are supported on Windows 8 until 13/11/2015.Next Dell Support for Windows 8 and Windows 8.1:http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=us&l=en&s=bsd&docid=575111Dell are shortchanging its customers by stating they wil support Windows 8 but not Windows 8.1 on its systems. i.e. the end result is that Dell only partially support Windows 8 on the system and do not support its entire life cycle.Dell should support Windows 8.1 on all the systems they state to support Windows 8.1 on as Windows 8.1 is a Service Pack for WIndows 8.0.
XPS 18 all in one owner and love the computer. Only draw back is the power button. The button should be recessed so it can't be activated while in a traveling case. The current design turns the unit on while in a storage bag and drains the battery.
One thing I find frustrating when shopping Dell products is that I have no way of knowing if the particular configuration of the device will even allow for me to run a current version of Ubuntu.It would be nice - without it actually signalling official support - if Dell could just make a best effort to get current versions of Ubuntu running on their products (specifically the upcoming 15" Haswell XPS series).A short list of things to try would be: Full resolution LCD & video card Dual monitor (laptop panel and an external LCD with resolution greater than 1080p) WiFi and Wired Networking Bluetooth Touch screen (where applicable) Sound The "report" could be published somewhere on the Dell site or a Dell blog just stating what steps were taken, and what the outcomes were.Again, this wouldn't constitute official support, but it would be nice to have this information as soon as the product is available so that people interested in running Ubuntu on a model other than the 13" (which is sadly underpowered for my needs) can make an informed decision.
Dell release multiple drivers which cover the same hardware. Yet many drivers released for newer systems that have the same hardware as older systems do not appear on the Drivers and Download pages for the older systems. Moreover Business systems and Home systems often have the same hardware and differet drivers.Drivers and Downloads listed in a database by hardware IDs would be far more efficient both for Dells team who work on updating the Drivers and for users who wish to find the latest version of the driver. A way of having Drivers and Downloads/The Dell FTP Website update all systems when drivers which cover that particular hardware are listed would increase the end user experience and probably in the end be signifiantly tme-sving for Dell. Moreover Hardware IDs areoften searched for and utilised in the forums to identifiy variations in system coniguration.One example in particular is Dell Wireless Cards and I have made a page on this which has become quite popular. More details can be seen here:Dell release multiple drivers which cover the same hardware. Yet many drivers released for newer systems that have the same hardware as older systems do not appear on the Drivers and Download pages for the older systems. Moreover Business systems and Home systems often have the same hardware and differet drivers.Drivers and Downloads listed in a database by hardware IDs would be far more efficient both for Dells team who work on updating the Drivers and for users who wish to find the latest version of the driver. A way of having Drivers and Downloads/The Dell FTP Website update all systems when drivers which cover that particular hardware are listed would increase the end user experience and probably in the end be signifiantly tme-sving for Dell. Moreover Hardware IDs areoften searched for and utilised in the forums to identifiy variations in system coniguration.One example in particulr is Dell Wireless Cards and I have made a page on this which has become quite popular. More details can be seen here. On a related note the way Dell lay out both the FTP Website and the Drivers and Downloads is confusing for the end user. Many do not follow correct installation order. More details can be found here. Dell System Software and then Chipset Drviers should be listead at the top in all systems. While it would be nice to have the rest of the drivers listed in order. The loading of both of these for Windows 7 and just the Chipset for Windows 8.0/8.1 is extremely important because the rest of the drivers do not load correctly unless these prequisites are included. For Windows 7 it could also be nice to list Service Pack 1 as a standalone update. Many examples of listed drivers in the correct order are sketched out here.Currently is a good time as Windows XP reaches End of Life and hence all drivers for XP systems can be dumped into a category called legacy/obsolete which leads to the old Dell ftp website and does not need to be updated or fixed. Listing XP drivers only here means also that Drivers and Downloads can drop support for Windows XP for instance many tools do not work without Microsoft .Net FrameWork installed which users have to manually install in XP so XP support might aswell be directed to the FTP website as newer versions of it are likely to be more incompatible with the aging OS. Thus allowing updates to occur only on modern OS i.e. Windows Vista, 7 and 8.1.
Dell has introduced a Media Reduction Initiative Effective April 1, 2010At this time, Dell was still sending Drivers Disks and using Dell DataSafe™ Local Backup as a way to make Recovery disks. Dell is now using Dell Backup and RecoveryIf Dell would put a download link to the image on My Dell Downloads that way if Dell DataSafe or Dell Backup and Recovery fails, the person can download the operating system image and burn it to a disk or flash drive and reinstall the operating system.It would be a GREAT way to recover your oeprating system if the hard drive failed. It would not cost Dell anything, excepy a few links to the different opertaing systems or they could create a special link that if the owner of the operating system Contact Dell Technical Support that would expire after 3 days.Dell would have to have all the operating systems in a secure download so they would not be available to the public.Microsoft has a reply but has not come publically with a statement stating that downloading from Digital River is legal or illegal.From Microsoft Support: There are 3 sources for recovery images: • Retail media • OEM media/partitioned hard drive (customers can contact OEM to get media if not originally provided, or lost) • Volume License via VLSC (for volume license customers) The Digital River (now Microsoft Store) images are not included in the above options, and are ONLY for specified student purchase program.RickDell could also provide all the software that came with the system.
This would be kind of a big-picture ambitious project, but I suggest it because Dell has many disparate products and services that have yet to be integrated. If people are accustomed to how Meraki firewalls, switches, and access points work, i would love to see Dell try to do their own take on the idea of cloud-controlled hardware across their product line.The idea would be to provide similar functionality for the Sonicwall line, but also for servers/desktops (DRAC, IPMI, Lifecycle controller), AppAssure Backup appliances, printers, etc. Imagine being able to link everything in your company to a single service, and get a single-pane-of-glass view of what's going on down to the firmware of the devices, pushing out updates to that firmware, scheduling upgrade windows with reboots, monitoring uptime, etc. Imagine included in it was LogMeIn-like control, but giving you a console from boot instead of it being managed as software running on the OS.All the better if they could sell a VM appliance so that you could run it in your own company.To backtrack for a second, the endpoint to all this, in my imagination, would be to be able to design a network that can Start with something like the Meraki dashboard, but now imagine you can also add in servers running a hypervisor which can be controlled from the same website, comparable to the vSphere web client, including hardware health monitoring. Then add in LogMeIn functionality, but at such a low system level for both Desktops and Servers that you could access the console at boot, load an ISO as a virtual drive, and wipe the drive and install a new OS remotely. Add in the ability to administer and monitor backups from a centralized console.Dell is in a unique position to attempt this, since it already has the product lineup for servers, desktops, laptops, switches, firewalls, devices, backup software, etc. I would bet that a lot of this could be done with minimal (or no) changes to existing hardware/firmware. It's mostly an issue of consolidating similar functionality from different product lines under a coherent vision. Link it with the packettrap ticketing/monitoring system, and you've really got something for SMBs, MSPs, and Enterprise clients.
For a LONG time I've wondered why companies like Dell that make PC's for end users / consumers don't use a simpler method for their existing (and future) customers to recover their PC's "back to factory image". Here are my humble thoughts Current storage tech is plagued by so many inherent vulnerabilities (from Mfg flaws to environmental conditions, I/O lifespans and in HDD's, moving parts) that it is accepted as fact that a storage medium WILL fail...not if, when. Digital Delivery has been used by Dell long enough that it seems the infrastructure would exist to support recovery software / OEM OS as a self executing package deliverable to what I suspect would be a relatively small percentage of the Dell customer base. and, To accomplish this with potentially beneficial financial impact to Dell (if that were even an issue.) Dell could likely benefit significantly from the customer being able to "fix what ails 'em" or at least take a swing at it. People enjoy the opportunity to overcome a problem successfully...seriously. The implications of empowering the customer in this way are further reaching than I think they are given credit for or than has been imagined. Would it be any detriment? ie.Really negative or unplanned consequences? I'd like to think somewhere out there Dell has a think tank paid to plan for just this sort of thing. It seems odd to Sell an operating system disk to a customer who has already purchased it with a machine and THEN drivers and software separate. That whole scenario could be avoided if a Remote Recovery Partition were set by system and configuration on the Dell service-side...let the network engineers and Dell Support iron out how to set that up...but since all that software is available (less windows to this point) already...why NOT a rollup? Increasingly, it appears there is a GREAT demand for a system that meets end user need in this or similar fashion. I'm not a betting man but I predict that somewhere along the way a company is going to make a lot of people very happy by doing something like what is being talked about right here.