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Ideas:   All | Recent | Trending | Comments

Price in Quotation not stay in Premier portal

Feb 4, 2016

2 Votes

Status: New

Hi, I have noticed when the quote across the month but still within the quotation validity, the price will get changed in Premier ordering portal. It caused our ordering process difficult. I have to make sure the amount in the quotation is correct right before I submit the request for approval. But still, I checked 2 days ago and order today, the shipment and handling charge changed!! It is not a big amount, but I have to amend our PO otherwise it will cause mismatch when invoice arrived. Few months back I had the same issue in which all the prices get changed, and required our Account manager from Dell to honour the order. Can the Premier portal be more professional? Thx  

2 Votes | 5 Comments

Categories: Dell Web Site, Service and Support,

Customer delight - Warranty

Dec 29, 2015

1 Vote

Status: Acknowledged

Idea - Provide warranty for laptop delivered from date of delivery and not some past date before delivery if laptop to DELL customerDELL India has agreed to replace faulty laptop which visited the Intensive Care unit (read Authorised Service Centre) three times from date of purchase (Sep 3, 2015) todate (Dec 29 2015)However, even though DELL India will be delivering the replacement laptop in Jan 2016 only, DELL is insisting that warranty on the laptop which is going to be delivered in Jan 2016 will start from Sep 3, 2015Am confident that such situations when DELL is having to replalce laptops are few and this is not an endemic problemHence be magnanimous and offer warranty from date of delivery rather than save a few pennies and damage DELL BRAND

1 Votes | 0 Comment

Categories: Desktops and Laptops, IdeaStorm, Service and Support,

Customer Delight

Dec 29, 2015

1 Vote

Status: Acknowledged

A DELL loyalist for almost a decade, the reality dawned on me when the DELL laptop I purchased to support my small business on Sep 3, 2015 failed before end Sept 2015. Further several visits by DELL doctors (read DELL service engineers) and to the DELL hospital (read DELL authorised service centre) did not help. Under such conditions, it would be a CUSTOMER DELIGHT if DELL could provide a standby laptop to use while the DELL laptop is in the hospital undergoing treatment.With computers becoming indespensible, no business small or big can afford down time    

1 Votes | 0 Comment

Categories: Desktops and Laptops, IdeaStorm, Service and Support,

Solutions Configurator Errors December 2015

Dec 22, 2015

2 Votes

Status: Acknowledged

Hello,I have experienced multiple errors from the configurator. There doesn't seem to be a place to submit a trouble ticket. Often depending on when I save the config or what I modify, but most recently, when I changed the Quantity of an M1000e blade chassis with attached fabrics and servers, it doesn't duplicate the entire component structure, and then when I save and come back into the solution, it says "Object reference not set to an instance of an object". This happens way too often.Secondly, the blade blanks option keeps resetting itself to incorrect values on both FX2 and M1000e chassis.Thirdly, many components freeze with the circular loading bar for long periods of time, and once in a while, continuously and you have to refresh and lose your changes or corrupt the solution.

2 Votes | 2 Comments

Categories: Service and Support, Software, Web and Tech,

"Project Revision"

Dec 11, 2015

1 Vote

Status: Acknowledged

A Reformed Customer Support Team: Repesentive can accept any type of issue. (Hardware, Software, and Third Party Software).Repesentive would answer to no higher power. (Can place hardware, software, and computer replacements). Repesentive would be able to connect via webcam, phone communication, and direct connection to device. (Computers, Tablets, Phones, Servers).Repesentive can place new and upgrade orders.Repesentive can create cases that would require further communications from correct departments. Repesentive would have enhanced training and communication skills. (Improved training on all plateforms). What is Project Revision?The Facts:Project Revision would create a whole new experience for Dell Customers to receive next level help. Here is how it would work. Generally a lot of Dell's support calls are being routed into call centers. Not to say call centers aren't effective. They can sometimes not meet the customer needs. Consumers enjoy the best of the best and they want to know that’s what they are getting. They want to See, Hear, and communicate with a real person. Customer would no longer call a phone number and speak to someone who doesn’t or can understand your problem. What the consumer needs is a way for you to create a connection to the repesentive where you can see them and they can see you. An instant bond is created bond is created and you feel a personal responsibility to solve the customers issue. Not just a hardware but also a software problem. Who this applies too. Premium Warrenty HoldersSupported Device's.  What does this mean for Dell?Let's face it. Dell hasn't had the best rep for helping its customers out. I have had personal experience in this department. I rage war until my issues wore corrected. No computer company has ever created this type of support. Amazon created a program which enabled its tablet users to connect to a live rep and together they solved the problem. This would be a revolutionary start for Dell to rebrand itself and the leader. Once a customer has made its mind up about their customer support experience for the bad. Usually you will lose them as a customer. Google Dell and you will see countless bad experiences by Dell Support. Let’s make this happen. Let’s Revision Dell and help them become excellent at customer service. Thank you for your consideration! 

1 Votes | 0 Comment

Categories: Desktops and Laptops, Service and Support, Alienware,

Remove Precision 5510 "pinch point"

Dec 3, 2015

1 Vote

Status: Acknowledged

While holding the Precision 5510 in a closed position in your arm and opening the workstation it can pinch your hand.  This happens where the monitor and base hinge.  So if you're holding the workstation in your arm with your hand underneath toward the back it can pinch the meat of your thumb in your palm while opening the monitor.

1 Votes | 0 Comment

Categories: Desktops and Laptops, Enterprise, Service and Support,

XPS Notebooks

Nov 24, 2015

1 Vote

Status: Acknowledged

Very poor qualitity, our company bought two of these, motherboards failed on both just after 1 year when warranty was over.  We looked at the motherboards, very cheap and poorly made motherboards.  When we contacted Dell Tech support was horrible and we just got the run around from Dell.  We will be looking ar other manufactures when we have to buy more notebooks.

1 Votes | 0 Comment

Categories: Desktops and Laptops, Service and Support, Small Business,

Recovery image download additions

Nov 14, 2015

1 Vote

Status: Acknowledged

I trust you have found out that Dell has stopped making physical copies of the Operating System & Resource media that you request, starting with Windows 10, and that you may have noticed that they are now allowing you to download a recovery image (url: http://www.dell.com/support/home/us/en/19/Drivers/OSISO). I would suggest that, if this feature is not yet developed, they allow you to also download Drivers and Applications media along with the Windows recovery media. That way, in the event that you have to clean install, you can reinstall the drivers and applications that were preinstalled with your new Dell.

1 Votes | 1 Comment

Categories: New Product Ideas, Service and Support, Software,

2015 Alienware R2 17" Laptop Heat Fix, Here is how.

May 19, 2015

12 Votes

Status: Acknowledged

Add 4 custom fan settings in the bios.  Silent, normal, performance, Extreme gaming, user. Also allow fan speed customization (heat to fan speed ratio) in your Alienware AW command center. in the alienware forum there are 100 pages of compliants about overheating. http://forum.notebookreview.com/threads/official-alienware-17-r2-owners-lounge.770314/page-108Alienware R2 owners lougeAlso this one.Thank you for your time. Please save my laptop, and gaming experience.

12 Votes | 15 Comments

Categories: Gaming, Service and Support, Alienware,

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