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Ideas:   All | Recent | Trending | Comments

We need "Inspiron Owner Club"

Sep 15, 2014

3 Votes

Status: Acknowledged

Hello friends,I,m using inspiron 1545 more than 4 years. when you see the en.community.dell.com, they have only xps and alienware owner club. Why are you still didn't start Inspiron Owner club?  Dell's Inspiron computer product line started as a range of laptop computers targeted at the entry-level budget.  In all over the world, there are huge number of inspiron users other than model's.   we love our model and brand.  so, I suggest you to start INSPIRON owner club as soon as earlier.

3 Votes | 4 Comments

Categories: Dell Community, Service and Support,

Order Process

Oct 23, 2014

1 Vote

Status: Acknowledged

Once an order has been placed with Dell, there is an email sent to confirm the order.  If there is even a question about anything on the order, the system (Dell) puts everything on hold.  If the system puts everything on hold, then why can't the system notify the customer (me) as to the fact that the order is on hold, either by email or telephone call?I placed an order with Dell.  I got the confirmation email.Sent questions about order to sales rep by email.Received an item on order by FedEx.Wait.........Wait.........Wait......Decided to track the orders and found majority of order was on hold.Needless to say, I was not a happy camper.  Would like to discuss this with someone from Dell as to procedures that Dell needs to follow. 

1 Votes | 1 Comment

Categories: Dell Web Site, Service and Support, Storm Session Topics,

BIOS Update

Oct 20, 2014

1 Vote

Status: Acknowledged

Dell Dimension 9200. Support ended. In Spring this year as recommended I updated the BIOS to the  recommended one by Dell : Version 2.53.  I discover now that that BIOS version interdicts any boot up from USB keys and or from CD DVD. Only internal boot is admitted without telling, even if BIOS set-up has been done for USB  for example. This makes a serious downgrade of my PC and exposes it to disaster, since a heavy virus failure has no remedy, with no external access possible.  I cannot utilize my ShadowProtect bootable recovery disk containing the image of the PC for recovering files or the full PC, neither the bootable Norton Recovery key can be used. In case of heavy virus attack, I can just scrap the motherboard.It appears as  a serious error in the 2.5.3 version of BIOS. It seems to me that a patch is needed to the BIOS code to make USB and or CD-DVD fully bootable again , with wide communication to the users for them to change. If you leave things like now it is like killing a large number of PC, Dell being a well appreciated PC maker. there are a number here around in small enterprises etc.. Will, please Dell solve urgently this problem? Thanks in advance.  Giancarlo

1 Votes | 1 Comment

Categories: Desktops and Laptops, Operating Systems, Service and Support,

Provide again the Dell Driver and Resource Cd's with brand new laptop's/Desktop's

Sep 17, 2014

5 Votes

Status: Acknowledged

Hi,In recent years, dell won't provide the dell drivers and resource cd's. They recommended to download the driver into thieir own website using system service tag(Good idea). But,  In online, some of the retailer sell the old resource cd's. Is it legal to sell their Dell driver and Resource cd's in online?http://www.ebay.com/sch/i.html?_kw=DELL+Drivers+Utilities+CD See the link lot of retailer are sell the driver cd's by cost.Really,i don't know. So, we are the end user don't like to buy that kind of cd's. and never suggest to others to buy cd's.I request you to provide again the dell driver and resource cd's with new laptop's/ Desktop's for own use of our users.to stop this kind of issues in India.

5 Votes | 4 Comments

Categories: Desktops and Laptops, Service and Support,

Have an Account Resolution Expert for issues

Sep 10, 2014

5 Votes

Status: Acknowledged

It would be nice for Dell to have an advanced account executive that could resolve customer issues quickly.  It is a real pain trying to resolve issues when you have to go thru an endless loop of customer service reps that cant reslove issues that are the result of poor quality control and customer service.  There is nothing worse than getting the run around and feel like your issues are not being addressed.  Just a thought.

5 Votes | 5 Comments

Categories: Service and Support,

Internet Connectivity Solution

Sep 18, 2014

1 Vote

Status: Acknowledged

Hi all,I've been using a refurbished Dell for several years and have found that, despite having great performance, my computer often struggles with connecting to certain networks - especially those that are widely used in public spaces. There are of course many solutions to this that a well-versed user can come up with themselves - this doesn't solve the problem for the average user however.I believe that Dell should develop a program or application that comes naturally on their devices to help identify problems with connectivity and instantly offer ways to correct them.This feature would:1. Attempt to identify if there are any physical barriers preventing the device from receiving signal2. Give users the ability to refresh their IP address3. Locate the nearest wireless signal and put it on a map4. Most importantly, this feature should be easily readable by an unknowledgeable user - most users don't really know the terminology (what is the encryption type? what are likely problems impeding internet access? how do I access Internet settings? how can I prioritize the order in which devices are connected? and so on...)The most important feature here is clarity of language and a central location for addressing Internet related issues. I believe that this feature would be succesful as no other computer has this feature and it is customer focused. The main reason we use computers is to access the Internet (in my opinion) so let's make it an easier process.I also think this would be an easily marketable feature. Dell used to focus on how awesome it was for young people to get one - making the most important feature (access to Internet) easier to understand is a benefit that would incredibly appealing.- A. Shvartsman

1 Votes | 1 Comment

Categories: Desktops and Laptops, New Product Ideas, Service and Support,

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