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Ideas:   All | Recent | Trending | Comments

2015 Alienware R2 17" Laptop Heat Fix, Here is how.

May 19, 2015

4 Votes

Status: Acknowledged

Add 4 custom fan settings in the bios.  Silent, normal, performance, Extreme gaming, user. Also allow fan speed customization (heat to fan speed ratio) in your Alienware AW command center. in the alienware forum there are 100 pages of compliants about overheating. http://forum.notebookreview.com/threads/official-alienware-17-r2-owners-lounge.770314/page-108Alienware R2 owners lougeAlso this one.Thank you for your time. Please save my laptop, and gaming experience.

4 Votes | 4 Comments

Categories: Gaming, Service and Support, Alienware,

Ease the ordering process

Apr 14, 2015

2 Votes

Status: New

Last week April 08 2015 I got a first quote for our Customer a new SVR320 Server. The process is not yet finished by now April 14 2015. Observations: a) Neither the right sales person or his manager phones been provided even after a repeated E-Mail requests; b) Tried to contact DELL management in regard to the quote last week on the phone. Operator promised a call back in about two hours - no call back yet in over 2 business days; c) For the last few years it becomes more and more difficult to get a right quote in a realistic time-frame; d) Sales person tried to include into the quote the unrequited options for about Eur. 500.00 and it took a few E-Mails to remove them; Suggestions based on the observations in the process of obtaining the right quote for the right price: 1) Quote should contain a valid phone number for the sales person; 2) Quote should contain a valid phone number of the sales person manager; 3) www.dell.ie should provide a reliable local DELL office phone number and a reference number should be given to a call; Thank you for your care, Boris

2 Votes | 1 Comment

Categories: Advertising and Marketing, Dell Web Site, Service and Support,

New computers list of order of important things to do and the order to do them

Nov 21, 2014

1 Vote

Status: Acknowledged

This idea could be applied to a number of different activities, but should be included in PAPER form or as an intro spash screen on every computer..."Excited about your new computer?  We know you want to jump right in, but these are extremely important things you should do RIGHT AWAY, and in this order..."  I honestly don't know what the steps should be, but the average car manual does a better job of telling you how to break in an engine, and what the maintenance schedule should be.These all have to be done, but in what sequence?  Set up password, connect to internet, set up security, make back-up, system image, boot media, etc.  Buying a computer is very confusing and stressful without the need to be.   I have repasted my cpu, vacuumed the ports, updated drivers sporadically and randomly, stumbling along spending hours finding this basic and real world information on the internet.  The vast majority of us are not techincal gurus, and hate not having it made clear what we are supposed to do from the manufacturer.  Nine times out of 10 I end up looking at some 15 year old kid's You Tube Video to figure this stuff out.  

1 Votes | 2 Comments

Categories: Desktops and Laptops, Education, Service and Support,

We need "Inspiron Owner Club"

Sep 15, 2014

3 Votes

Status: Acknowledged

Hello friends,I,m using inspiron 1545 more than 4 years. when you see the en.community.dell.com, they have only xps and alienware owner club. Why are you still didn't start Inspiron Owner club?  Dell's Inspiron computer product line started as a range of laptop computers targeted at the entry-level budget.  In all over the world, there are huge number of inspiron users other than model's.   we love our model and brand.  so, I suggest you to start INSPIRON owner club as soon as earlier.

3 Votes | 4 Comments

Categories: Dell Community, Service and Support,

Order Process

Oct 23, 2014

1 Vote

Status: Acknowledged

Once an order has been placed with Dell, there is an email sent to confirm the order.  If there is even a question about anything on the order, the system (Dell) puts everything on hold.  If the system puts everything on hold, then why can't the system notify the customer (me) as to the fact that the order is on hold, either by email or telephone call?I placed an order with Dell.  I got the confirmation email.Sent questions about order to sales rep by email.Received an item on order by FedEx.Wait.........Wait.........Wait......Decided to track the orders and found majority of order was on hold.Needless to say, I was not a happy camper.  Would like to discuss this with someone from Dell as to procedures that Dell needs to follow. 

1 Votes | 1 Comment

Categories: Dell Web Site, Service and Support, Storm Session Topics,

BIOS Update

Oct 20, 2014

1 Vote

Status: Acknowledged

Dell Dimension 9200. Support ended. In Spring this year as recommended I updated the BIOS to the  recommended one by Dell : Version 2.53.  I discover now that that BIOS version interdicts any boot up from USB keys and or from CD DVD. Only internal boot is admitted without telling, even if BIOS set-up has been done for USB  for example. This makes a serious downgrade of my PC and exposes it to disaster, since a heavy virus failure has no remedy, with no external access possible.  I cannot utilize my ShadowProtect bootable recovery disk containing the image of the PC for recovering files or the full PC, neither the bootable Norton Recovery key can be used. In case of heavy virus attack, I can just scrap the motherboard.It appears as  a serious error in the 2.5.3 version of BIOS. It seems to me that a patch is needed to the BIOS code to make USB and or CD-DVD fully bootable again , with wide communication to the users for them to change. If you leave things like now it is like killing a large number of PC, Dell being a well appreciated PC maker. there are a number here around in small enterprises etc.. Will, please Dell solve urgently this problem? Thanks in advance.  Giancarlo

1 Votes | 1 Comment

Categories: Desktops and Laptops, Operating Systems, Service and Support,

Provide again the Dell Driver and Resource Cd's with brand new laptop's/Desktop's

Sep 17, 2014

5 Votes

Status: Acknowledged

Hi,In recent years, dell won't provide the dell drivers and resource cd's. They recommended to download the driver into thieir own website using system service tag(Good idea). But,  In online, some of the retailer sell the old resource cd's. Is it legal to sell their Dell driver and Resource cd's in online?http://www.ebay.com/sch/i.html?_kw=DELL+Drivers+Utilities+CD See the link lot of retailer are sell the driver cd's by cost.Really,i don't know. So, we are the end user don't like to buy that kind of cd's. and never suggest to others to buy cd's.I request you to provide again the dell driver and resource cd's with new laptop's/ Desktop's for own use of our users.to stop this kind of issues in India.

5 Votes | 4 Comments

Categories: Desktops and Laptops, Service and Support,

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