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Ideas:   All | Recent | Trending | Comments

Provide again the Dell Driver and Resource Cd's with brand new laptop's/Desktop's

Sep 17, 2014

5 Votes

Status: Acknowledged

Hi,In recent years, dell won't provide the dell drivers and resource cd's. They recommended to download the driver into thieir own website using system service tag(Good idea). But,  In online, some of the retailer sell the old resource cd's. Is it legal to sell their Dell driver and Resource cd's in online?http://www.ebay.com/sch/i.html?_kw=DELL+Drivers+Utilities+CD See the link lot of retailer are sell the driver cd's by cost.Really,i don't know. So, we are the end user don't like to buy that kind of cd's. and never suggest to others to buy cd's.I request you to provide again the dell driver and resource cd's with new laptop's/ Desktop's for own use of our users.to stop this kind of issues in India.

5 Votes | 4 Comments

Categories: Desktops and Laptops, Service and Support,

Have an Account Resolution Expert for issues

Sep 10, 2014

5 Votes

Status: Acknowledged

It would be nice for Dell to have an advanced account executive that could resolve customer issues quickly.  It is a real pain trying to resolve issues when you have to go thru an endless loop of customer service reps that cant reslove issues that are the result of poor quality control and customer service.  There is nothing worse than getting the run around and feel like your issues are not being addressed.  Just a thought.

5 Votes | 5 Comments

Categories: Service and Support,

We need "Inspiron Owner Club"

Sep 15, 2014

2 Votes

Status: Acknowledged

Hello friends,I,m using inspiron 1545 more than 4 years. when you see the en.community.dell.com, they have only xps and alienware owner club. Why are you still didn't start Inspiron Owner club?  Dell's Inspiron computer product line started as a range of laptop computers targeted at the entry-level budget.  In all over the world, there are huge number of inspiron users other than model's.   we love our model and brand.  so, I suggest you to start INSPIRON owner club as soon as earlier.

2 Votes | 4 Comments

Categories: Dell Community, Service and Support,

Internet Connectivity Solution

Sep 18, 2014

1 Vote

Status: Acknowledged

Hi all,I've been using a refurbished Dell for several years and have found that, despite having great performance, my computer often struggles with connecting to certain networks - especially those that are widely used in public spaces. There are of course many solutions to this that a well-versed user can come up with themselves - this doesn't solve the problem for the average user however.I believe that Dell should develop a program or application that comes naturally on their devices to help identify problems with connectivity and instantly offer ways to correct them.This feature would:1. Attempt to identify if there are any physical barriers preventing the device from receiving signal2. Give users the ability to refresh their IP address3. Locate the nearest wireless signal and put it on a map4. Most importantly, this feature should be easily readable by an unknowledgeable user - most users don't really know the terminology (what is the encryption type? what are likely problems impeding internet access? how do I access Internet settings? how can I prioritize the order in which devices are connected? and so on...)The most important feature here is clarity of language and a central location for addressing Internet related issues. I believe that this feature would be succesful as no other computer has this feature and it is customer focused. The main reason we use computers is to access the Internet (in my opinion) so let's make it an easier process.I also think this would be an easily marketable feature. Dell used to focus on how awesome it was for young people to get one - making the most important feature (access to Internet) easier to understand is a benefit that would incredibly appealing.- A. Shvartsman

1 Votes | 1 Comment

Categories: Desktops and Laptops, New Product Ideas, Service and Support,

need desktop service show rooms center in India

Sep 13, 2014

1 Vote

Status: Acknowledged

Hello Ideastorm,i,m a desktop user as well as laptop user too. Here in my country, laptop authorized serivce center is there all over the area in India. But, there is no Dell desktop authorised service center in India. In here lot of desktop user are there, and arising lot of problems under warranty and over warranty period.Dell providing desktop service through only by telephonic support. But, we need a desktop service show rooms  center in all main cities in India.I request you to start the desktop service center in India as soon as earlier. Please, suggest your India dell desktop Team.

1 Votes | 1 Comment

Categories: Service and Support,

Outsourcing

Aug 8, 2014

3 Votes

Status: Acknowledged

I have no problem with the fine people in India, but Dell MUST stop the outsourcing in EVERY department!I have been a loyal Dell customer forever. Every computer that I own is made by Dell. On the rare times that there is a problem, I'm connected to a very nice person in India. There is a language and cultural problem. What seems very obvious to US customers is NOT obvious to techs in India. I would guess that I double or triple my time on a phone call because of this. This is a waste of MY time and of the techs time. Most recently, I had to call Dell Financial Services due to a mistake on a charge. Again, India. After being transfered and disconnected about a dozen times, I was ready to pull  what is left of my hair out. This cannot be good for business. Having to spend an hour on the phone for what should be resolved in five minutes is bad for business. There must be a better way - and I'm sure there are US based techs that have the same level of education as those in India. PLEASE make this change. I am starting to shop for a new computer and the thought of having to deal with someone on the other side of the world who has no idea what I need or want makes me want to take my business elsewhere. At least give us a choice of where we're calling and who we're speaking to.Thank you.

3 Votes | 7 Comments

Categories: Retail, Service and Support,

Driver Validation

Aug 12, 2014

3 Votes

Status: Acknowledged

I have now had 3 months on my 2014 XPS 13, other than the missing screw saga and the rubber on the bottom starting to slip off, has been good.However another issue popped up. As Someone who plays a few games using the iGPU which has a known driver issue with the game in question with the initial driver. I discovered that the newest (non-beta, ie stable) drivers from Intel resolved the issue in question and Attempted to install them. Upon doing so, I said Driver wasn't certified for my computer and that I should check with the manufacturer approved drivers. Upon doing so, I found that the drivers were from Novemeber of 2013, By comparison the last stable Intel drivers date from May 2014, while being 6 months newer than Dell's is still 3 months old. The effect of drivers on gpu's on performance is far larger than any other component (assuming they are all stable), and as such are updated far more frequently. All, I ask is for the gpu drivers to be validated more frequently as they more than any other driver affect the end user more by having the latest and greatest version at out disposal.On a side note, the website driver system analysis is fairly buggy, it never seems to work for me. The intel one, should serve an example to Dell, which would greatly enhance the quality of the tool.

3 Votes | 1 Comment

Categories: Dell Web Site, Service and Support,

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