IdeaStorm
Over 18,892 ideas submitted. 740,903+ votes. 97,821+ comments. 531+ ideas implemented.
Comments Page (1 of 7)
Stay Away! Dude it's a Dell
May 17, 2013
2 Votes
Status: New
I returned a laptop less than a year old for repair. The repair technician claimed the laptop was returned damaged. The service rep said it was either dropped, pierced or had something spilled on it. I would like to attest that none of the above was true. I received the computer from the employee I personally inspected and tested the computer. I tested it to be certain the RAM cards were not broken, and that the power cord or battery was not the problem. I then packed it up about three weeks ago and sent it to Dell (in the prepaid Dell box) fully expecting to have it back and in operation in about 10 days. But what ensued were about ten phone calls varying in length from five minutes to about 45 minutes (one at 5:30 AM) with a variety of service reps whose favorite line was “I understand how you are feeling”. They seem all like decent people but it appeared no one was communicating with each other because I got the same story every time. “It’s not covered by warranty because the computer was dropped.” This is what has been finally landed on after first not knowing initially if it was result of a spill or the casing pierced or it was dropped. Again it was not dropped spilled on or pierced. On principle I could not say it was when it was not. Persistently I kept up the communication and finally spoke with a Dell rep in the Philippines. After being on hold for ten minutes, hHe said it would be repaired and returned. When I hung up we had a minor celebration at the office but when it was returned it was not repaired but it was damaged. The hinge was now cracked and Dell now insists that’s the way we shipped it. Finally the escalation rep agreed to check with DEPOT (whatever that is) to find out if it was damaged in transit. Its hard for me to expect a favorable outcome. So beware I would not wish this experience on my worst enemy! So my idea is to treat the cust0mer with respect. The worst things you can do to any one is to ignore and stonewall them. So my idea is to treat the cutomer respectlfully by being responsive. Get rid of the on hold quagmire. Work on defragmenting your internal communication and enpower your reps to be able to make decisions. Lastly try to remember not everyone lives in the central time zone.
Categories: Desktops and Laptops, Service and Support, Small Business,
the dot key on the keyboard
May 17, 2013
1 Vote
Status: Acknowledged
The "dot" key on all keyboards is one of the most used. Make the "dot" key white, so it will stand out, with a black dot on it for easier identification.... I do this on my keyboards with a small piece of adhesive white tape.
Categories: Accessories (Keyboards, etc.), IdeaStorm,
Improved cooling system in gaming laptops...
May 17, 2013
3 Votes
Status: Acknowledged
Ok so some let's say top gaming laptops can have liquid cooling system which efficiently could be much better than air one so processor/main board/graphic card could be overclocked more without risking overheat... This should include small tank/processor, graphic card and main board should be built in water slide and some small fan to push heat that cooling liquid absorbed. I don't tell that will be cheap system and only for laptop 15,6 or bigger...Gaming laptops aren't being bought by beginners so completion fluids shouldn't be hard. Only laptop should has soft that power off laptop if cooling liquid is below critical level to prevent damage, also it should remind to fill tank.Sorry for my language but I'm not from English speaking country.
Categories: Gaming, New Product Ideas, Alienware,
Dell Lost Money.....duh!
May 17, 2013
3 Votes
Status: Acknowledged
If Dell would bring support back to the USA they would probably save what customers they have left! After the last go round with someone on the other side of the world that spoke very poor English and with the listening skills of a 3 year old I swore this would be my last Dell. You would have thought Dell would have learned something from Compaq when their extremely poor customer service drove them out of business and HP...which way back when they had excellent US based customer service...bought them... Compaq... for pennies on the dollar. I don't understand why companies like Dell and HP can't understand we as consumers have other options.I now have my computers for work built by a local mom and pop shop that really cares about their customers and will build to my specs. Heck...they even built me a computer with XP on it because some of my older and better graphic programs will not run on anything higher. I don't think there's any of the computer companies left that has US support! These farmed out labor camps over seas couldn't care less how they treat the customer. Set aside the culture differences.. there is no loyalty to the company. The fact that a US company can not phone monitor customer service agents in India will be the demise of many companies .... computer or what ever.So if Dell wants to get back on top they need to bring Customer Service back to the US...plain and simple.
Categories: Service and Support,
looks good, sounds good
May 16, 2013
2 Votes
Status: Acknowledged
This looks like a very good idea, you should put this on all laptops/computers, though make sure it can filter out background noise and succesfully recognise everything you say, whatever accent you have or however fast/slow/slurred you are, as some voice-recognition technology is just terrible for doing those simple tasks, and can get "worse hearing" over time.
Best Laptop Ever?
May 16, 2013
1 Vote
Status: Acknowledged
surely there's a laptop out there that can't be beaten? perhaps one with great specks and not a single down-side? Idea-a laptop that really is the best, perhaps with the following specks:-Cost below £2000, not everyone has a massive wallet.-large screen, over 15", look more toward the 17-19" mark-long battery life that doesnt wear out over time, if it's 5+ hours, let it stay that way 'till it dies, not be down to 1 hour in less than a year-good cooling system, most laptops have a big problem with over-heating, place components in good places and have more than 1 fan, perhaps even a "breathable" keyboard, backlit keyboard=bonus-a lot of memory/storage, 120GB, 7200rpm hard drive, a Duo core processor and at least 2GB of RAM-at least 4 speedy usb ports-blue-ray/re-writable dvd drive-HDMI port, to connect it to the TV at will-good quality webcam and microphone-windows 7-wireless broadband access built-in, to keep people from being tethered to Wi-Fi hotspots-advanced 3D graphic chips, along with 512MB of dedicated graphics memory-Great sound system-3 year warrenty, a good laptop should last at least 3-5 years.it'd be great if it looked nice too, such as the alienwares, but less chunky, and have a cool name, like... Wolf, or wolvenware or something. I'd buy one for sure!
Categories: Desktops and Laptops, New Product Ideas,
LapTop LCD Scanner
May 15, 2013
1 Vote
Status: Acknowledged
Hii Really i need a scannar today , and asked myself , how can we get this beniefits in any time when we carry or laptop and need to send an Email . I put my papers and certificate on the screen of my laptopb N7110 and asked mself what is the next generation of the LCD ? can we upgrade the feature to become an LCD SCANNER LAPTOP It's Amazing idea for me . what about Dell ? [personal information redacted]
Categories: Desktops and Laptops, New Product Ideas,
Improved XPS 18
May 15, 2013
1 Vote
Status: Acknowledged
I'm assuming it's going to be refreshed with Haswell/Core 4000 series. What I more or less require for the high end skus (i5/i7) Iris or Iris Pro graphics Make the dock stand a proper dock with gigabit ethernet, additional monitors, usb ports, etc (or make it an optional more expensive dock/stand) Thunderbolt and/or hdmi/displayport for a second monitor (possibly in the dock) 256 and 512GB ssd options I would like to replace a 17" desktop replacement laptop with the xps 18 tablet/all-in-one. Laptops are getting smaller these days... and I like the mobility, but I like larger keyboards and mice so if I can keep a decent screen size (18" vs 13-15" for a nice laptop) and just skip the laptop keyboard/trackpad altogether it seems like a win to me. I always prefer wired ethernet though (see dock) and use at least one additional monitor (again dock) and do occasionally play some games (iris/iris pro) and do some couch web browsing (tablet). Ideally I could remove the tablet from the stand/dock without having to unplug all the usb devices/additional monitor(s). I don't want a usb->hdmi conversion like some of these usb3 docks are doing, I'd much prefer a true external monitor connection.Other nice to haves Possibly a higher res option (like 2560x1600) wacom digitizer
Categories: Desktops and Laptops, New Product Ideas, Mobile Devices,
Alienware m14x r3 or m11x r4
May 15, 2013
1 Vote
Status: Acknowledged
it would be a good idea to make the alienware r3 and improve the bad things of the r2 like a 2nd fan intel haswell and a better nvidia card also to remove the the optical drive because no that much people use it and that would make it thiner and lighter also make the prices lower or let them stay the same because they are expensive but you got the point that is a high quality gaming laptop (p.s sorry for spelling mistakes i just wanted to make the idea so i did not focus on spelling) or you can make the alienware m11x r4 many people ask it so that would increase how many people buy it
Categories: Desktops and Laptops, Gaming, Alienware,
Triple-layered single-key-holographic foil keyboard & coherent light source
May 14, 2013
1 Vote
Status: Acknowledged
1st upper layer: single key holograms, each key has a sensor for a fingertip close to the key2nd medium layer: golden conductor lines on the plastic layer3rd bottom layer: adhesive surface attached to the deskSwitching on a coherent light source and the keyboard gets visible. Instead of pressing a key, you put your fingertip right into the single-key-hologram.
Categories: Accessories (Keyboards, etc.), New Product Ideas,