IdeaStorm
Over 19,069 ideas submitted. 741,218+ votes. 98,018+ comments. 537+ ideas implemented.
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Alienware m14x Left hinge consecutively breaking on multiple machines
Jun 19, 2013
1 Vote
Status: New
I think Dell should pay more intrest in this topic because many people have this problem. If you are going to pay upwards of 1500$ for a gaming machine, I believe it should be durable and last. The problem is the left hinge on the Alienware M14x will break after "unusual wear and tear" as dell employees call it. This problem will occur after 15-30 months aprox. I have had my M14x for over 2 years and today I woke up and I opened my computer screen and i heard a crack followed by the left hinge breaking. There are many reports of this incident on multiple threads. e.g.http://en.community.dell.com/owners-club/alienware/f/3746/t/19497478.aspx http://en.community.dell.com/owners-club/alienware/f/3746/t/19509325.aspx http://en.community.dell.com/owners-club/alienware/f/3746/p/19453816/20351006.aspx http://en.community.dell.com/owners-club/alienware/f/3746/p/19453816/20351006.aspx as each of the situations state. the left hinge is indeed the problem and is do to no wear and tear. Dell continuously gives the tech support to the costomers saying they need to pay 340$ to totally replace the lcd portion on the computer. As a student, I know that some people do not have very deep pockets. The hinge usually encounters slightly more resistance over time and eventuallu it gives, due to the stress. They did a total recall for this problem on the M11x. As we know the M14x has a larger customer base and yet with all these people with the same problem, Dell will still not fix this problem. Thier online liaison stated that the hinge being broken is wear and tear.No. The Complete Care Coverage warranty does not cover wear and tear. Covered = * Liquid spilled on or in unit * Drops, falls, and other collisions * Electrical surge Not covered = * Intentional acts of damage done by you or anyone else * Fire * Theft or loss * Normal wear and tear (hinges, bent AC adapter cabling, keyboard keys) * Consumables (batteries, LEDs) Liaison for Alienware and Monitors. Let me know on this thread if you need additional assistance. I dont know what the rest of the community makes of this problem but, suddenly one day the hinge breaking and not being able to close the screen on my machine without doing further damage, does not sound like normal wear and tear to me. Please send me your feed back and tell me what you think. Regards, Ben Wu
Categories: Desktops and Laptops, Service and Support, Alienware,
ALIENWARE X51 wireless?
Jun 12, 2013
2 Votes
Status: Acknowledged
i would like to add two things to this machine.which is a network card with bluetooth adapter ans wihd transmitter, since i believe there r small enough to fit in and we can find it in most laptop. furthermore x51 has limited usb port, rather then wasting it to plug in a dongle n a external wihd transmitter. now lcd we have wireless, even bluetooth keyboard, mouse, headset and speaker we can get it anywhere or maybe dell can produce it's own to package it.less wired, so that we can design the space better? or even to place it in a safety place to reduce the accident like water spill, or maybe we can even hide it in the drawer(IF the cooling system have improved from idea of rocket stigtrix) so we make sure nobody gonna touch or disturb it. depending on people preferanceimagine x51 a small machine with less wired i can just put where i want, i like, i love, and i happy withso why not a first 99% wireless gaming desktop from alienware?but obviously 1% goes to power supplyi guess that's it thanks for reading
Categories: Accessories (Keyboards, etc.), Alienware,
LCD IPS on Alienware 17
Jun 12, 2013
4 Votes
Status: Acknowledged
If its available on Alinware 14 then why not on A 17? LCD IPS is by no doubt the best display a portable device can ever get (except for maybe an OLED screen .. but no hopes there). It will be amazing to see an IPS display on A 17. And I'm also planning to get an A 17 in the following month and I would definetly pay extra for an IPS Display.
Categories: Desktops and Laptops, Alienware,
New Alienware laptops- please keep existing body color choices
Jun 12, 2013
3 Votes
Status: Acknowledged
Hello, I just saw Alienware's newly unveiled line of gaming laptops the Alienware 14, 17, and 18 on the the updated Alienware site.I've been in the market for a new gaming laptop and was considering an Alienware, especially since it was one of the few gaming laptops that I could get in red. But I heard that there was a new product refresh coming so I waited. Upon looking at new models, I noticed that the two other body color options, "nebula red" and black don't seem to be available.I asked one of the Alienware reps via chat when I could expect to be able to build an Alienware 17 in Nebula red, and he replied that unfortunately the new models aren't going to come in anything but the default silver.This is ...disappointing to say the least. I think that Alienware should strongly consider retaining the color choices that were available on the outgoing laptop models, for the new gaming laptops that they just unveiled.
Categories: Desktops and Laptops, New Product Ideas, Alienware,
M18x Support for Alienware in India
Jun 7, 2013
2 Votes
Status: Acknowledged
I think M18x should be supported in India and Dell need to promote its advertising/marketing of alienware in India, and customisation should be allowed in India, it was a pity we couldnt upgrade to the 680M in the R4, but hopefully that wont be the case in R5.
Categories: Advertising and Marketing, Retail, Alienware,
ALIENWARE X51 R3 - something small just got bigger!
The ALIENWARE X 51 R2 is a much wanted and needed update, but I will dare to say that there is still room for improvement. The road to perfection is long and cumbersome and to get there one needs to do more than improve upon the internals of the model. So... Here are my suggestions for further refinement:_____________________________________________DESIGNMaintain the same design, but make the chassis a bit bigger and add more airflow holes with the same grill design as on the current unit. I go more in detail about this under ”COOLING”. Add metal instead of shiny plastic to improve the build quality of the front of the unit. Alternatively, the front can be made out of matte plastic instead. Shiny plastic is more prone to scratch marks and fingerprints and ruins the aesthetics of the ALIENWARE X51, in my opinion._____________________________________________PSUThis is the area that needs the most attention for the rest of the package to be possible. 330W is simply not enough for a power hungry gaming machine. A PSU does not need to become a behemoth in order to be able to offer more power. A bump to 600W would allow even a GTX 780 to be added, if the new unit is better at keeping the internals cool. If you managed to make your own 600W PSU with an even smaller form factor compared to the ones already out on the market, it would sure impress many people. Since small form factor PCs are becoming more and more popular, just look at HTPCs, it would be an investment.The 600W should be standard on every model to improve the upgradability and appeal to PC enthusiasts and PC builders. I thought of a more compact version of XG’s Magnum 600 without the LCD._____________________________________________COOLINGPlease use a combination of copper and graphene for cooling - its 25% more efficient and cheaper than copper! This will both save money and do a better job than copper alone can ever do. Adding the same mix to the cooling solution of the GPU would make sense. To make the unit quieter, add a more effective and quieter CPU fan and GPU fan. To top it off, make quality thermal compound a standard feature on ALIENWARE products. It would give a lot of positive PR and lower temperatures.Make the chassis a tad bigger for better airflow. Especially the area where the GPU is stationed should be a bit bigger so it is easier to fit a larger card there without it getting too tight and hot inside the case. The chassis could be 2 cm deeper and 2 cm higher without the size becoming a problem. There is also a possibility to get better airflow by adding hidden holes around the ALIENWARE FX areas on the side. It would be nice with several, new and hidden areas where air can enter the chassis._____________________________________________GPUWith this model, there will be enough power and good enough cooling for the customer to add at least a nVIDIA GTX 770, and maybe even a GTX 780, depending on how much the cooling has improved._____________________________________________SOUNDI know that ALIENWARE products come with MaxxAudio software, but in order to offer a better sound experience, hardware is needed. A small chip from e.g. Creative or ASUS on the motherboard or a small, added chip would do wonders and make sense as this system is meant for serious gaming while offering HTPC possibilities._____________________________________________
Categories: Desktops and Laptops, New Product Ideas, Alienware,
High-gamut or IPS Matte screens
May 23, 2013
17 Votes
Status: Under Review
It would be nice if Alienware offered higher-gamut or IPS matte screens. Many potential customers require the GPU power of an Alienware and use their laptops outside or for professional work. Alienware's competitors offer high-quality matte screens, and such screens are already available for Dell's XPS and Precision models. Good anti-glare screens would remove the need for customers to create costly, risky modifications to replace the glossy LCD or remove the plexiglass above. Even if Alienware offered matte screens as optional upgrades to the glossy panels now available, the option would provide much additional value for Alienware laptops.Status Update: This idea is now under review. Please see the comment from Francisco_S for further details. Thank you for posting!
Categories: Desktops and Laptops, Alienware,
Alienware m11x r4 plz
May 19, 2013
3 Votes
Status: Acknowledged
dell/alienware please make the alienware m11x r4 many people want it back and you can bring people who liked the m11x back and gat more money also ypo can make it have the intel haswell a hd screen dual cooling fans for less noise heat and consumer satisfaction also make it have the optinon to choose windows 7 or 8 because many people dont like windows 8 also if you can make it have a reasonable price like 900-1000 also improve the video card to nvidia 780m if you can so please bring it back many people will apriciate it so plaese make it
Categories: Desktops and Laptops, Alienware,
Alienware m14x r3 or m11x r4
May 15, 2013
2 Votes
Status: Acknowledged
it would be a good idea to make the alienware r3 and improve the bad things of the r2 like a 2nd fan intel haswell and a better nvidia card also to remove the the optical drive because no that much people use it and that would make it thiner and lighter also make the prices lower or let them stay the same because they are expensive but you got the point that is a high quality gaming laptop (p.s sorry for spelling mistakes i just wanted to make the idea so i did not focus on spelling) or you can make the alienware m11x r4 many people ask it so that would increase how many people buy it
Categories: Desktops and Laptops, Gaming, Alienware,
Selling bare Alienware chassies
May 13, 2013
1 Vote
Status: Acknowledged
Dell should sell empty Alienware chassies of all their products not just M15x. For example an Aurora R4 alx or non alx, or a x51
Categories: Accessories (Keyboards, etc.), Retail, Alienware,