IdeaStorm
Over 18,897 ideas submitted. 740,909+ votes. 97,836+ comments. 531+ ideas implemented.
IdeaStorm 2.0 Bulleted Lists seems to appear in large font
Apr 2, 2012
2 Votes
Status: Implemented
When replying to existing posts, any bullet list items seem to appear in a very large font. Not certain if this happens in an original post, but it does if you add comments with bullet points in response to a topic Line one Line two Line three Status Update: The problem has been fixed. Thank you for posting the issue.
Auto-Archive old, stale or uninteresting ideas
Dec 2, 2010
1 Vote
Status: Partially Implemented
For ideas that are "old" or not popular with the community, automatically archive them after a specific period of time. For example if it were know that ideas that receive no votes or comments in a 90-day time window that these ideas would be automatically archived, two things would happen. First, the clutter automatically cleared out of the way so that one could focus on fresh ideas. Second, there would be a built in promotion component. Whomever was the original poster would be incented to continually recruit new participants in that specific idea or even recruit new community members. Naturally if you did this, you would need put a timer on ideas that are getting within the 2-3 week range so that the author could get back out there and start promoting. And any given post or comment would reset the 90-day timer.
Categories: Dell Community,
More Storm Sessions and Better Promotions of Storm Sessions
Dec 2, 2010
3 Votes
Status: Partially Implemented
I like the concept of the Storm Session / IdeaJam, however this part of the site seems to have been dead for a while. I seems that it would benefit Dell, in terms of getting people to "focus" their creative energy on a set of defined constraints as opposed to just opening up to virtually any idea at once. There also is a definite problem when it comes to promoting the fact that a Storm Session in progress or about to start. I cam about this one quite by chance. You have my email address, drop me a note a few days before a Session starts and I bet you will get more participation. Thanks for listening. Status update: This idea has been changed to Partially Implemented. We have several storm sessions set up for the near future and are working to improve the promoting of them via social media and Dell Community sites rather than email. Thanks to robgtx for the submission.
Categories: Dell Community,
Check for Driver Updates from http://support.dell.com/support/downloads
Nov 14, 2008
26 Votes
Status: Under Review
The current functionality of Dell's driver update process is to simply list updates related to the original configuration of you laptop/desktop, based on your Service Tag. The user must then read through volumes of release notes to verify if the release is applicable to the specific machine, inclusive of verifying if you had previously installed the update. Not to mention self verifying that you are installing the correct version based on locale and existence of said component in your current control set. I recommend to Dell that they create a web application that can scan your current hardware/software configuration and recommend specific driver and software updates, all based on you CURRENT hardware and software configuration. The program should check for driver updates from Dell as well as 3rd party device driver information where possible. Again, based on the current hardware profile, NOT based on what I originally purchased. Realizing that money makes the world go round, I would not at all be opposed to Dell making a few upgrade "recommendations" based on my configuration, such as additional memory, upgrading a video card, etc, then pointing you to Dell's ecommerce site to purchase. Similarly, if Dell extended the functionality to include 3rd party software, there would be the opportunity for Dell to pull through some additional revenue by recommending purchasing the upgrade for MS, Adobe, Symantec, etc. Such functionality exists from 3rd party software such as drivershq.com's Driver Detective, for Drivers, and secunia.com's Personal Software Inspector (PSI). Much of this to this point would be targeted to home users. However a "corporate" version would also be possible. Given that many larger corporations purchase similar/same hardware in larger bulk purchases, you could give administrators the ability to create device profiles and "push" out updates in mass. Benefits: Reduction in tech support calls if end (home) users can self administer without tech support interactionThe easier it is to find the correct driver, the happier the customer will be.Some level of control for IT administratorsPull through revenue from recommended hardware upgradesPull through revenue from recommended software upgrades Thanks for listening. Status Update See Eoghan's response below on how we are currently looking into this.
Categories: Dell Web Site, Service and Support,