IdeaStorm
Over 19,078 ideas submitted. 741,232+ votes. 98,025+ comments. 537+ ideas implemented.
Comments Page (1 of 6)
Windows 8 Reinstallation Media Request and Download Link [Revised]
Dell should force Microsoft to provide a direct link to a Windows 8 .iso that is available free of charge for everyone. Microsofts current online distribution mechanism for Windows 8 is awful. It firstly requires the user to have a functional previous version of Windows installed. Next it does not allow the user to select 32 bit or 64 bit only downloading setup files which correspond to the bit of the previous version of WIndows. Finally it requires the user to pay for an additional product key. It should be noted that users already have a product key with preinstalled Windows 8 but it is hidden within the system's BIOS. They cannot use this product key to download a Windows 8 .iso. Right now everything is downloadable except for Windows which is required to run everything else Dell have available to download. The .iso would allow users to download everything they require for clean installation of Windows which is necessary to resolve many software issues including complete corruption of the Operating System due to Viruses/Malware and also allow users to get back on their feet after common hardware failure such as the hard drive failing. The Windows 8.iso would also allow users to perform StartUp Repair and to repair installations. Moreover a clean Install of Windows offers vastly superior performance to the Dell factory settings especially after Service Packs are released and is documented in my worldwide adopted Windows Reinstallation Guide: http://philipyip.wordpress.com/dell-community-forums/ In addition there are alot of software issues including out of box experiences, the inability to make recovery media using Dell DataSafe which could all be resolved with a Windows Reinstallation DVD or USB. Note with the Windows Reinstallation USB it should be identical to the Reinstalaltion DVD and not have any bundled drivers or software not present in Microsoft retail Windows DVDs. Otherwise it is as useless as the factory settings. Due to the new product activation in the OEm version fo Windows 8 a generic Windows 8 .iso could be used to Clean Install Windows 8 without the need for phone activation. Users should be able to: Download a Windows 8 .iso from Microsoft. Procure a Reinstallation DVD or USB with the system at the time of purchase. Dell used to be great at user customisation but their software options have become increasing limited. The reinstallation DVD or USB is an example of this. The current method of getting a Reinstallation DVD or USB is waiting for the system to arrive and then having to contact Dell Technical Support. This forces users to use the factory settings until the DVD or USB arrives. In which case there can be alot of software issues, the XPS 8500 had alot of user out of the box bad experiences which could have been easily resolved if they had the Reinstallation DVD or USB. Bare in mind also there is only a limited time the user has to send back the system and if they are diagnosing an out of the box experience time is lost waiting for the Reinstallation DVD to arrive. There should be an online form to procure Reinstallation DVD/USBs from Dell for customers outside the US. The US form is here http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1&DoNotRedirect=y HP for instance have the ability to request media via an online form in the US, Canada, most European countries and elsewhere http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=bph07143 however the HP Recovery Media are equivalent to the Dell DataSafe Media (i.e. factory settings). There has been many a user dissatisfaction for Dell users requesting recovery media in this poll here: http://en.community.dell.com/support-forums/software-os/f/4677/t/19476992.aspx This would improve Dells software services significantly.
Categories: Desktops and Laptops, Operating Systems, Service and Support,
Windows and Office Storm Session
I would like to see some Dell and Microsoft collaboration within IdeaStorm.IdeaStorm has had much more emphasis on Linux than Windows despite the fact the Dell customer base for Windows is much larger than that of Linux.Ideas to do with Microsoft products and Dell systems need involvement of both companies and Microsoft don't seem to have an IdeaStorm like service.There are problems with Microsoft Products (Windows 8 in particular) and Dell Desktops. The user reviews for the popular Inspiron 660 and XPS 8500 list Windows 8 as the most mentioned con yet all these users are happy with Windows 7. I expect the XPS 8700 to have similar reviews. This is because the tablet interface alongside new start menu with lack of commonly used icons has been enforced by Microsoft on Windows 8 and much customisation is lost from Windows 7.Reinstallation DVDs not being shipped with systems and being made hard to request is also an issue which has upset customers alot. A download link for clean installation is desired by many customers.There are probably a wide variety of other ideas which would likely be generated if a Microsoft Products Storm Session would be created and also it would likely attract more customers to the Dell Community.
Categories: Advertising and Marketing, IdeaStorm, Operating Systems,
Better Info on which version of OS is preinstalled on system
May 29, 2013
2 Votes
Status: Acknowledged
I recently bought an xps 8500 system with win 8 64 bit installed not realizing there is an edition of the os with certain capabilities removed such as gpedit.msc, secpol.msc , among other capabilities which in all your media it's only stated as being windows 8 while at the same time extolling all the virtues of the new os with no mention of the different types of the os.This system is marketed as a premium performance sytem but is sold with a bastardized version of windows 8. This same issue also shows in the wifi card installed. When customizing for wireless networking add ons all three types of routers listed are dual band and 300+300 capable. Remember this is supposed to be a top of the line box so customer assumes this package would be cutting edge but lo and behold the wifi card installed is useless for the premium routers offered since card is only single band. Dell should offer all options of os to be procurred with a sytem thereby avoiding customer dissatisfaction and avoiding added cost for all involved in return of sytems and loss of loyal customers. Now off to customer service for an RMA and then reorder another sytem to correct the inaccuracies of a marketed top of the line homesystem that is hobbled in key areas.
Categories: Operating Systems, Service and Support,
Mobile Apps
May 29, 2013
2 Votes
Status: Acknowledged
Why is it that Dell who sells nothing but Windows and Linux systems only offers Mobile apps for IOS and Android? I know I can't be the only person who owns a Windows 7 phone. I get so frustrated when every app that comes out that would benifit myself and my company are only offered for the iOS and Android. If you haven't tried the windows 7 phone you should as it far surpasses iOS. Give us more windows apps....
Categories: Operating Systems, Mobile Devices,
windows 7 vs windows 8
May 26, 2013
2 Votes
Status: Acknowledged
I have had an unpleasant time with Windows 8.I want to purchase a Dell Inspiron all in one with Windows 7 but have been informed that Windows 7 is no longer available and I MUST get Windows 8 (ugh). Why can I buy a Dell Optiplex 9010 all in one for example with Windows 7 only.Is this not ONE company (Dell)??
Categories: Desktops and Laptops, Operating Systems, Retail,
Please Dell , give us more customization freedom ..
May 4, 2013
2 Votes
Status: Acknowledged
I have been using Dell products for more than 8 years already. What I liked about them, was the ability to cuztomize your laptop in order to fit your needs. For example right now I am thinking of buying Inspiron 5521. However I want it with a Full HD display, which unfortunatelly is not an option anymore. Also I have to say that forcing you to use Windows 8 is equal to torture. First of all Windows 8 is very problems prone (lan card, wireless connectivity) .. and everybody agree that it is tablet oriented ... if I want a 10 inch XPS I migth consider using windows 8 .. otherwise not. So first point : Dell Please ALLOW your customers to choose the OS (at least add an option for windows 7). Second- let us customize our laptops (choosing the processor, amount of ram, hard drive, resolution) give us an option ... I can get a Full HD Dell 5521 with no OS back in my home country but I can't do that in UK. Also consider returning the Studio XPS. It was one of your best products (I am talking about both design and performance).I am really looking forward to see at least the customization option. Oh and when you are shipping a laptop with OS, allow the users to choose which applications to be pre-installed.Best Regards,Andrey
Categories: Desktops and Laptops, New Product Ideas, Operating Systems,
All laptops should have a windows 7 option
Apr 7, 2013
2 Votes
Status: Acknowledged
For those of us who have tried windows 8 and dislike it,you should give windows 7 an option, always.Or give an option of windows 8 pro (for $35. no more than $35) so we can download on our own.
Categories: Desktops and Laptops, Operating Systems,
Two Processors Two rams
May 12, 2013
3 Votes
Status: Acknowledged
Alright we all know how we have to have to run are software and and other things that are important to are computer that makes the computer run well that takes out of are full captiablity of ram and proceesors but if had two rams and processors we could maximize are performance so one processor is ruming the important task are other one is running are programs such as gaming and programs and it not take away from the full capitablity of the processors.nd next we will talk about the whole ram thing ram is really critical when it come to gaming and hardcore computing and so if we just added one for the for the real computer it just going to help bring out the capitablty are ram has.
Categories: Desktops and Laptops, Operating Systems,
Windows 8 Support for Alienware Aurora R3
Nov 19, 2012
25 Votes
Status: Acknowledged
The R3 is a fine computer and runs Windows 7 Ultimate x64 brilliantly.Sadly though, this 13 month old computer is not currently supported by Dell to run Windows 8 including Pro.It would be great if Dell could certify the Alienware Aurora R3 for use with Windows 8.Currently Windows 8 will hang on a R3 during warm boots. This can happen during and after install of Windows 8. The only work-around is to power the computer off and on where the computer boots into Windows 8 without incident.Thank-you.
Categories: Operating Systems, Alienware,
Windows 8 OEM .iso Download Link
This is a revisited idea: http://www.ideastorm.com/idea2ReadIdea?v=1359716928871&Id=087700000008lKJAAY However Microsoft have cleverly stepped up their game with regards to product activation of OEM media. The Windows COA is done away with and a product key is hidden within the systems BIOS. Reinstallation media will detect the product key, select the correct version of Windows 8 and activate online once installed. For systems that don't have a product key the media will ask for a product key or tell the user their system doesn't have a valid product key. The problem is that Microsoft are implementing insane OEM media policies. Dell and Microsoft are extremely reluctant to ship media out to customers. Reworded Dell because of Microsoft re extremely reluctant to ship media out to customers. The reinstallation DVD is mandatory to fix an an assortment of problems. These are all documented in my Windows Reinstallation Guide and Related Wikies: http://en.community.dell.com/support-forums/software-os/f/3524/t/19480753.aspx The situation in Europe or outside the US is in particular bad and is mentioned in great detail here: http://en.community.dell.com/support-forums/software-os/f/4677/t/19476992.aspx These insane OEM Media Reduction/Anti-Piracy/Green policies are completely insane and will only serve to increase piracy. If users cannot get media to install many will look to piracy, period. Dell DataSafe media must be created by the user and many users only look for media when they run into an issue. Often users have troubles making media and often the created media doesn't work. The media created by DataSafe cannot be used for clean installation or a StartUp repair. Even those customers that are successful in requesting reinstallation media must wait for a few days to have it shipped out meaning several days of wait and of unecessary system downtime. A service like My Dell Downloads cannot be used as the system must be registered and a valid OS must be installed in order to register. An infinite loop will occur for one with a broken hard drive.... A direct download option must be made available and one that must be available directly on another system alongside with an easy means of making a botoable USB stick or DVD. Users can be prompted to get it from Microsoft and to fill in a form with their email or alternatively from Dell. If its a blank image from Microsoft, it would be good if Dell included a System utility on the Drivers and Downloads page to restore the OEM customisation/branding/themes.
Categories: Operating Systems, Service and Support, Software,