20,301 ideas submitted.
544+ ideas implemented.
Mon Dec 09 20:51:00 GMT 2013 - Yesterday
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Sun Dec 08 15:48:24 GMT 2013 - 2 days ago
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Sat Dec 07 20:27:18 GMT 2013 - 3 days ago
Sat Dec 07 19:48:01 GMT 2013 - 3 days ago
I've heard of simular issues like this one. The times I haven't had an issue is when I purchased the upgrade from Dell and then followed their upgrade solutions (which there are several for upgrading a AW machine). There are several drivers and programs you have to update before the upgrade and some you have to do after. There are also programs you have to completely remove before the upgrade process can being.
However, if you did purchase the upgrade from Dell and you followed their steps as described, there should't be any reason they shouldn't support you. IF this is what Dell is telling you, I would ask for it in writing or a specific web page disclosure on this topic.
The only difference between OEM and retail is the seller, so I couldn't blame Dell for wanting their piece ($) of the upgrade before they allow your support contract to resume. I don't want to even think how many people have upgraded their systems to the next windows version without doing any research first (regardless of model or brand); then to think Dell will help them fix it afterward.
Sat Dec 07 19:13:56 GMT 2013 - 3 days ago
Sat Dec 07 06:36:06 GMT 2013 - 3 days ago