IdeaStorm
Over 18,907 ideas submitted. 740,944+ votes. 97,857+ comments. 531+ ideas implemented.
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Windows 8 Reinstallation Media Request and Download Link [Revised]
Dell should force Microsoft to provide a direct link to a Windows 8 .iso that is available free of charge for everyone. Microsofts current online distribution mechanism for Windows 8 is awful. It firstly requires the user to have a functional previous version of Windows installed. Next it does not allow the user to select 32 bit or 64 bit only downloading setup files which correspond to the bit of the previous version of WIndows. Finally it requires the user to pay for an additional product key. It should be noted that users already have a product key with preinstalled Windows 8 but it is hidden within the system's BIOS. They cannot use this product key to download a Windows 8 .iso. Right now everything is downloadable except for Windows which is required to run everything else Dell have available to download. The .iso would allow users to download everything they require for clean installation of Windows which is necessary to resolve many software issues including complete corruption of the Operating System due to Viruses/Malware and also allow users to get back on their feet after common hardware failure such as the hard drive failing. The Windows 8.iso would also allow users to perform StartUp Repair and to repair installations. Moreover a clean Install of Windows offers vastly superior performance to the Dell factory settings especially after Service Packs are released and is documented in my worldwide adopted Windows Reinstallation Guide: http://philipyip.wordpress.com/dell-community-forums/ In addition there are alot of software issues including out of box experiences, the inability to make recovery media using Dell DataSafe which could all be resolved with a Windows Reinstallation DVD or USB. Note with the Windows Reinstallation USB it should be identical to the Reinstalaltion DVD and not have any bundled drivers or software not present in Microsoft retail Windows DVDs. Otherwise it is as useless as the factory settings. Due to the new product activation in the OEm version fo Windows 8 a generic Windows 8 .iso could be used to Clean Install Windows 8 without the need for phone activation. Users should be able to: Download a Windows 8 .iso from Microsoft. Procure a Reinstallation DVD or USB with the system at the time of purchase. Dell used to be great at user customisation but their software options have become increasing limited. The reinstallation DVD or USB is an example of this. The current method of getting a Reinstallation DVD or USB is waiting for the system to arrive and then having to contact Dell Technical Support. This forces users to use the factory settings until the DVD or USB arrives. In which case there can be alot of software issues, the XPS 8500 had alot of user out of the box bad experiences which could have been easily resolved if they had the Reinstallation DVD or USB. Bare in mind also there is only a limited time the user has to send back the system and if they are diagnosing an out of the box experience time is lost waiting for the Reinstallation DVD to arrive. There should be an online form to procure Reinstallation DVD/USBs from Dell for customers outside the US. The US form is here http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1&DoNotRedirect=y HP for instance have the ability to request media via an online form in the US, Canada, most European countries and elsewhere http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=bph07143 however the HP Recovery Media are equivalent to the Dell DataSafe Media (i.e. factory settings). There has been many a user dissatisfaction for Dell users requesting recovery media in this poll here: http://en.community.dell.com/support-forums/software-os/f/4677/t/19476992.aspx This would improve Dells software services significantly.
Categories: Desktops and Laptops, Operating Systems, Service and Support,
Implement also AMD graphics, like all consoles have done it!
May 24, 2013
2 Votes
Status: Acknowledged
No it is official, all new-generation consoles -- Xbox One, PlayStation 4, and Wii U are use AMD internals. It is also time for laptop manufacturers to switch from Nvidia to AMD graphics for efficient gaming! Put the newest generation AMD graphics near Intel CPUs, while in smaller laptops (12-14") use the newest AMD APUs, such as A10-5750M and A10-5757M.Do not do reverse; A10-5750M only in monstreous 15" and 17" laptops, because that does not make sense!!! A10-5750M and A10-5757M must be in 12-14" laptops, 15-17'' Intel + AMD graphics!That how easy and logical to make succesfull laptops! if you do, than there is still good chance to catch up. Please do not sink further with bad internal choice!!!
Categories: Desktops and Laptops, Gaming,
High-gamut or IPS Matte screens
May 23, 2013
11 Votes
Status: Acknowledged
It would be nice if Alienware offered higher-gamut or IPS matte screens. Many potential customers require the GPU power of an Alienware and use their laptops outside or for professional work. Alienware's competitors offer high-quality matte screens, and such screens are already available for Dell's XPS and Precision models. Good anti-glare screens would remove the need for customers to create costly, risky modifications to replace the glossy LCD or remove the plexiglass above. Even if Alienware offered matte screens as optional upgrades to the glossy panels now available, the option would provide much additional value for Alienware laptops.
Categories: Desktops and Laptops, Alienware,
Can Dell please come up with a bigger and more powerful version of the XPS12 Ultrabook?
May 23, 2013
2 Votes
Status: Acknowledged
The flip design is an awesome idea. However, I would like a bigger screen. Why does a tablet have to be so small? Please make one of these with a 15" or bigger screen with more power and memory - and I will buy 3 of them: 1 for each of my student children and one for my wife and I. Beef it up! Please, please, please!
Categories: Desktops and Laptops, New Product Ideas,
Power over Ethernet (poe) for the RJ45 jack
May 22, 2013
2 Votes
Status: Acknowledged
Would be great if we could somehow implement a POE jack into the existing RJ45 plug.I spent alot of time playing around with IP camera's and wireless radio equipment - testing and configuring. normally requiring access to a 240v power plug just to power up a device in 12~24v capacity, im sure it wouldnt cost much and be a great way to market your product above the competition!Alot of devices are being powered by ethernet these days, from IP camera's to weatherstationsthanks,
Categories: Accessories (Keyboards, etc.), Desktops and Laptops,
Use better CPU coolers in Dell desktops
May 22, 2013
1 Vote
Status: Acknowledged
As a owner of a Dell Inspiron 530s SFF system I got secondhand, I opened it to clean the dust and noticed how small the CPU cooler is, and needless to say I was shocked being it can handle a much larger CPU cooler, despite being a SFF system. There is wasted room in this and many other Dell systems like it where a better CPU cooler can be used, but isn't done. I have also seen this done on the BTX Dells where they use a puny heatsink in a huge CPU cooling shroud and it leaks more air then it cools. This is rediculous on so many levels, it's not even funny. I would like to see Dell use better CPU coolers then they do now. I find it sad the CPU cooler from a 2007 Barebone PC that fits in this system is much better then the factory one. I should not have had to replce my CPU cooler to get better tempatures for the CPU. I also used much better thermal paste then Dell, which made a huge difference compared to the stock material too.
Categories: Desktops and Laptops,
Better screen apect ration for future precision
May 21, 2013
2 Votes
Status: Acknowledged
For professional users, provide an option to get 16:10 format or 3:2 for the screen.What matter for us is high quality screen, excellent led backlight with decent physical _height_ because we program, design, use office suite and very little video.I'm not speaking of pixel resolution BUT physical aspect ration.I have a m4400 upgraded with an SSD and I'm just hoping not to need to buy a mac book pro just because they provide laptop with good aspect ratio for WORK...
Categories: Desktops and Laptops, New Product Ideas, Small Business,
Alienware m11x r4 plz
May 19, 2013
1 Vote
Status: Acknowledged
dell/alienware please make the alienware m11x r4 many people want it back and you can bring people who liked the m11x back and gat more money also ypo can make it have the intel haswell a hd screen dual cooling fans for less noise heat and consumer satisfaction also make it have the optinon to choose windows 7 or 8 because many people dont like windows 8 also if you can make it have a reasonable price like 900-1000 also improve the video card to nvidia 780m if you can so please bring it back many people will apriciate it so plaese make it
Categories: Desktops and Laptops, Alienware,
Best Service Delivery from DELL
May 18, 2013
1 Vote
Status: Acknowledged
Hi AllI purchased a DELL Inspiron 1510 Laptop in year 2010. I was bit apprehensive of choosing DELL at the first instance as there were many brands available and i was unaware of Service quality of DELL.The Laptop i purchased got damaged within a week as the screen was damaged while handling, i broke down with fear that i lost all my money and talked to customer care person, fortunately i took 3 years complete accidental cover for my laptop. To my amaze, the laptop screen was replaced within a week, and it was my first good experience with DELL. Had it been other supplier must have either denied or deferred stating that this things are not covered, or you have to pay this or so. Last 3 years of experience has changed my view of DELL, now i am deadly fan of DELL equipments.I feel myself lucky that i purchased DELL laptop. Hope to get service from DELL in ensuing years as well as i got in past yearsRegards
Categories: Dell Community, Desktops and Laptops, Service and Support,
Stay Away! Dude it's a Dell
May 17, 2013
2 Votes
Status: Acknowledged
I returned a laptop less than a year old for repair. The repair technician claimed the laptop was returned damaged. The service rep said it was either dropped, pierced or had something spilled on it. I would like to attest that none of the above was true. I received the computer from the employee I personally inspected and tested the computer. I tested it to be certain the RAM cards were not broken, and that the power cord or battery was not the problem. I then packed it up about three weeks ago and sent it to Dell (in the prepaid Dell box) fully expecting to have it back and in operation in about 10 days. But what ensued were about ten phone calls varying in length from five minutes to about 45 minutes (one at 5:30 AM) with a variety of service reps whose favorite line was “I understand how you are feeling”. They seem all like decent people but it appeared no one was communicating with each other because I got the same story every time. “It’s not covered by warranty because the computer was dropped.” This is what has been finally landed on after first not knowing initially if it was result of a spill or the casing pierced or it was dropped. Again it was not dropped spilled on or pierced. On principle I could not say it was when it was not. Persistently I kept up the communication and finally spoke with a Dell rep in the Philippines. After being on hold for ten minutes, hHe said it would be repaired and returned. When I hung up we had a minor celebration at the office but when it was returned it was not repaired but it was damaged. The hinge was now cracked and Dell now insists that’s the way we shipped it. Finally the escalation rep agreed to check with DEPOT (whatever that is) to find out if it was damaged in transit. Its hard for me to expect a favorable outcome.So beware I would not wish this experience on my worst enemy! So my idea is to treat the cust0mer with respect. The worst things you can do to any one is to ignore and stonewall them.So my idea is to treat the cutomer respectlfully by being responsive. Get rid of the on hold quagmire. Work on defragmenting your internal communication and enpower your reps to be able to make decisions. Lastly try to remember not everyone lives in the central time zone.
Categories: Desktops and Laptops, Service and Support, Small Business,