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Chipset Heatsink Clamp - Dell Precision 7400

Apr 29, 2014

2 Votes

Status: Acknowledged

I'm not sure what Dell has done with the newer Dell Precision 7500 or 7600s, but the heatsink clamp for the chipset needs to be changed. (Including the other headsinks configured in this manner) This is a steel wire that is held across the heatsink and then fastened down via a soldered staple affixed to the motherboard.  We're talking to dabs of solder about the size of a pencil tip. The wire is bent around a 45 degree angle, but not near enough to prevent it or strengthen it from exiting the board. What happens is over time or long time exposure to increased CPU heat, the solder holding this U shaped piece will eventually pop off the motherboard.   These heatsink pressure points are under a considerable amount of stress on these very small connections and should not be used. End result is the customer will usually have it pop off without warning (resulting in a pre-boot error) and require a motherboard replacement.  The usual feedback I get from my customers is this would be a text book example of a way for Dell to sell high prices warranties on their high end machines, because if the computer is used on advanced applications, there is no doubt you will increase the heat on the CPUs and eventually break this junction point.  (Engineered to break when the warranty expires)  Precision workstations are the work horse for demanding environments.  There is no doubt that 99.5 of the components in these systems are true to their word, but Foxx Conn missed the boat on this one. --LANMAN    

2 Votes | 2 Comments

Categories: Desktops and Laptops, Enterprise, Service and Support,

We need a real Business Laptop with a real 16:10 screen

Apr 23, 2014

9 Votes

Status: Acknowledged

Dear Dell:I am CEO of a small company and what you would consider a "power user".  We have been buying Dell Latitudes for our company for many years. They were reliable professional no-frills laptops. I am sad to say I am forced to buy legacy 2010 Latitudes from Ebay because Dell NO LONGER MAKES a business version of their flagship business laptop! I'm not kidding.A Real business laptop should have:-a 4:3 or 16:10 screen-Be thin and light. Yes, this is possible now.-Have a real keyboard with real arrow keys and real function keys-Have good battery life/removable battery-Be dockableRead on:1.) Power users need REAL screens with vertical height. 16:9 screens are painfully short and make it hard to do real work. Work = Reading, Scrolling, Coding. Think about the new Microsoft Office that wastes the top 1/5 of the screen with an even bigger space-wasting ribbon. Do we really need LESS vertical space?  This [redacted by moderator] everyone even harder that are using toy laptops with 16:9 screens. Say goodbye to productivity in the American workplace.16:9 screens are a joke and are only being made so manufacturers can save $$ by making a smaller screen.Business users are not buying a laptop to watch movies! We would HAPPILY pay a premium to get a real business laptop with a REAL 16:10 (or 4:3) screen.NO- please don't tell me 16:9 screens are wider and that I should get with the times. A 16:10 screen can do everything a 16:9 screen can do - except that it can do MORE because the top hasn't been chopped off. Why on earth should people think a smaller screen is better? It's not!2.) Business users prefer REAL keyboards. The Latitude is the LAST computer on the planet that has a real keyboard (not these toy chicklet keys). Look at the beautiful keyboard from the Dell Latitude E6500/6400. A real business keyboard also has REAL FULL SIZE arrow keys and practically-sized function keys. Power users are using these keys constantly! Stop making them smaller!!!A new line of Latitudes came out this year (7000 series I think?). I was excited to see if Dell was smart enough to give it a REAL keyboard and a real 16:10 screen. Nope. Fake screen, fake keyboard, fake arrow keys. I guess these laptops are being designed for kids getting their first college dorm laptop. Or for people who play "Farm Ville" all day.Lenovo's new thin/light computers are beautiful.. but they FAIL on the keyboard, FAIL on the screen, and now some models even require a special button to make the F keys function normally. Who is buying these things? Farmville players!Apple, believe it or not, is the only manufacturer smart enough to retain the 16:10 screen on their laptops. Too bad they have the most ridiculously useless keyboards ever made. The F keys and arrow keys are almost non existent. If they were smart enough to include a real latitude-style keyboard, I would buy Macbooks running Windows 7. A no-brainer!Please, Dell, think about it. If you don't start doing it someone else will and you'll lose a considerable base of business customers.  Copying the "trends" of HP, Lenovo, etc is just making your laptops are bad as theirs. The "Average" users won't know the difference one way or another. They will buy whatever's at Best Buy so that Facebook works. BUT... the power users will see that there's ONE CLEAR FLAGSHIP CHOICE and you'll have a monopoly on this market.Please comment on this. We need a movement to bring back the REAL BUSINESS LAPTOP.My company already stopped buying new Latitudes.Dell, I am available for consulting if your Laptop Design teams need some inspiration and guidance.  I also give seminars and speak publicly to thousands of people a year at Fortune 500 companies. I would happily endorse the Latitude to these people if you were making a proper machine.Until then, we will be buying Legacy Latitudes on Ebay and paying engineering firms BIG BUCKS to modify the motherboards if the future requires us to do so.Sincerely,RP.

9 Votes | 12 Comments

Categories: Desktops and Laptops, Enterprise, New Product Ideas,

OptiPlex 30x0 - show some SSD love!

Apr 2, 2014

2 Votes

Status: Acknowledged

My company has long been selling OptiPlex machines to our business customers with a great deal of satisfaction and success.  We have determined the SSD to be the biggest noticable improvement in the responsiveness of a new PC and thus have been pushing sales in that direction.  Unfortunately, there is currently no option for a SSD on the 3010 or 3020 models, only the 9020.  Our customers do not need or want vPro, they just want new computers at the lowest possible price.  Will Dell be offering SSDs on the lower models anytime soon?  We are right now torn between ordering them in and imaging over to aftermarket SSDs or trying to find a suitable alternative from a different manufacturer.

2 Votes | 5 Comments

Categories: Desktops and Laptops, Enterprise,

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