Dell's "contract" with IdeaStormers
150
points posted to Dell, Dell Community, IdeaStorm by phubert
Jan 31
This is a suggestion that Dell post a 'contract' with its Idea Partners.
It would not be legally binding on Dell.
Rather, it would be a Promise of Commitment
IdeaStormers have made a commitment to try their best to WORK WITH and FOR the betterment of Dell.
In so doing, however, IdeaStormers have encountered considerable frustration as Dell, apparently, has struggled to understand the nature of this 'contract' (remember, I'm not referring to any legal language here), which is, in fact, a free association.
What would this do? It would tell us Dell VALUES our participation!
IdeaStormers: what would you like Dell to promise?
I'm not talking rewards, here. I'm only addressing the very nature of the relationship.
At this point, this is both a suggestion and a question.
Both Dell staffers and IdeaStormers are welcome to SHAPE this IDEA.
**
I like the response from jervis961:
MODERATION – To foster a real-time and free-flowing discussion, comments will not be actively moderated by Dell. The site will be moderated by the community, and users can and should flag any materials that don’t fit the site guidelines. The site manager also will retroactively remove postings that violate the rules of engagement. We will do our best to respond to comments – where appropriate – in a reasonable timeframe. We expect users to provide their own input and responses, as this site is a forum for ideas and is not designed for Q&A with Dell or responses to specific customer questions.
Topics – We will not hesitate to address tough issues or challenging topics, but will do so in a measured, thoughtful fashion. There are some topics, however, that are not appropriate for the IdeaStorm forum and will not be maintained on the site – political issues, sensitive financial matters and topics unrelated to our business and industry, for example.
DUE DILIGENCE– We will consider the most popular ideas, as selected by users, and review the suggestions for their business potential and viability.
UPDATES– We will update users on the status of the most popular ideas and any product or business developments linked to user ideas and comments.
CONDUCT– Our corporate values and policies will guide what we say – and how we say it. In line with our Dell Code of Conduct, we are committed to acting in a professional, transparent, accurate and ethical manner in all situations – with our customers, business partners and neighbors. Dell also subscribes to the Code of Ethics of the Word of Mouth Marketing Association. All comments and interactions on IdeaStorm by Dell representatives will follow these guidelines, and Dell has the discretion to remove posts by others that are not in line with these guidelines.
PRIVACY– We are committed to the confidentiality of personal information, and your privacy will be respected. Information collected for registration will remain strictly confidential.