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What would you ask Michael?
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150

Dell's "contract" with IdeaStormers

150 points posted to Dell, Dell Community, IdeaStorm by phubert Jan 31

This is a suggestion that Dell post a 'contract' with its Idea Partners.

It would not be legally binding on Dell.

Rather, it would be a Promise of Commitment

IdeaStormers have made a commitment to try their best to WORK WITH and FOR the betterment of Dell.

In so doing, however, IdeaStormers have encountered considerable frustration as Dell, apparently, has struggled to understand the nature of this 'contract' (remember, I'm not referring to any legal language here), which is, in fact, a free association.

What would this do? It would tell us Dell VALUES our participation!

IdeaStormers: what would you like Dell to promise?

I'm not talking rewards, here. I'm only addressing the very nature of the relationship.

At this point, this is both a suggestion and a question.

Both Dell staffers and IdeaStormers are welcome to SHAPE this IDEA.

**

I like the response from jervis961:

MODERATION – To foster a real-time and free-flowing discussion, comments will not be actively moderated by Dell. The site will be moderated by the community, and users can and should flag any materials that don’t fit the site guidelines. The site manager also will retroactively remove postings that violate the rules of engagement. We will do our best to respond to comments – where appropriate – in a reasonable timeframe. We expect users to provide their own input and responses, as this site is a forum for ideas and is not designed for Q&A with Dell or responses to specific customer questions.
Topics – We will not hesitate to address tough issues or challenging topics, but will do so in a measured, thoughtful fashion. There are some topics, however, that are not appropriate for the IdeaStorm forum and will not be maintained on the site – political issues, sensitive financial matters and topics unrelated to our business and industry, for example.

DUE DILIGENCE– We will consider the most popular ideas, as selected by users, and review the suggestions for their business potential and viability.

UPDATES– We will update users on the status of the most popular ideas and any product or business developments linked to user ideas and comments.

CONDUCT– Our corporate values and policies will guide what we say – and how we say it. In line with our Dell Code of Conduct, we are committed to acting in a professional, transparent, accurate and ethical manner in all situations – with our customers, business partners and neighbors. Dell also subscribes to the Code of Ethics of the Word of Mouth Marketing Association. All comments and interactions on IdeaStorm by Dell representatives will follow these guidelines, and Dell has the discretion to remove posts by others that are not in line with these guidelines.

PRIVACY– We are committed to the confidentiality of personal information, and your privacy will be respected. Information collected for registration will remain strictly confidential.

phubert
Jan 31
jervis961 has submitted an excellent suggestion attempting to consolidate ideas or requests regarding Dell's handling of the site.

This approaches perhaps the same ground from a different perspective.

I'll let debate shape its form (I'll edit the suggestion) or allow it to be merged, if that turns out to be the best direction.
zanlok
Jan 31
Wholeheartedly promoted. Back when this site was launched, I remember thinking Wow, this is a cool idea. How great of Dell. But it doesn't seem that the community feeling is as much like that anymore. Hence me joining in and trying to post ideas and help revive that spirit.
zanlok
Jan 31
@jackie_c: This is part of what we mean about deleting comments and ideas. Essentially, it is very disrespectful. A contract would renew that sense of mutual respect.
jervis961
Jan 31
Dell will just point to the TOU and other legal mumbo jumbo they add to all their sites.

Our Commitments

Moderation – To foster a real-time and free-flowing discussion, comments will not be actively moderated by Dell. The site will be moderated by the community, and users can and should flag any materials that don’t fit the site guidelines. The site manager also will retroactively remove postings that violate the rules of engagement. We will do our best to respond to comments – where appropriate – in a reasonable timeframe. We expect users to provide their own input and responses, as this site is a forum for ideas and is not designed for Q&A with Dell or responses to specific customer questions.
Topics – We will not hesitate to address tough issues or challenging topics, but will do so in a measured, thoughtful fashion. There are some topics, however, that are not appropriate for the IdeaStorm forum and will not be maintained on the site – political issues, sensitive financial matters and topics unrelated to our business and industry, for example.
Due Diligence – We will consider the most popular ideas, as selected by users, and review the suggestions for their business potential and viability.
Updates – We will update users on the status of the most popular ideas and any product or business developments linked to user ideas and comments.
Conduct – Our corporate values and policies will guide what we say – and how we say it. In line with our Dell Code of Conduct, we are committed to acting in a professional, transparent, accurate and ethical manner in all situations – with our customers, business partners and neighbors. Dell also subscribes to the Code of Ethics of the Word of Mouth Marketing Association. All comments and interactions on IdeaStorm by Dell representatives will follow these guidelines, and Dell has the discretion to remove posts by others that are not in line with these guidelines.
Privacy – We are committed to the confidentiality of personal information, and your privacy will be respected. Information collected for registration will remain strictly confidential.

I think they know what we want, I'm just not sure it falls in line with what they are willing to provide.

They try and make us conform to their vision for the site instead of our vision. For an unmoderated site this has become very moderated.
zanlok
Jan 31
Agreed, jervis. But, no mod kinda wasn't any good, either. However, the moderation just needs to be something for delicately providing better organization and a direct handoff to Dell proper about the ideas for a merit analysis - not a guided discussion or censored or devoid of humor.
badblood
Jan 31
dell_admin1 agreed with us that she would contact us before merging or deleting ideas. That was a simple courtesy that made many of us more amenable and content. Now we get long winded and personal emails after the fact which is just depressing and discouraging.
zanlok
Feb 1
I did send an email back to jackie_c in my instance. But, I couldn't exactly complain and try to argue about the deletion when it was already gone. In my case, they should have just marked it implemented if they fixed their site. (1730 8800M in SLi doesn't support blu-ray ?!)
mkmaster78
Feb 1
It would be nice to see some feedback from Dell employees on this one.
phubert
Feb 1
indeed. I'm afraid I tend to see them as seeing US as 'the enemy' or 'the opposition' rather than as partners... I certainly hope that is wrong.
zanlok
Feb 1
the feed back we get is by email when we are deleted. maybe I should be proud to join the ranks of the censored.
aikiwolfie
Feb 1
I have to say I'm skeptical this would work. First we'll get lip service. Then it'll be business as usual.
phubert
Feb 1
I can't say I'm hugely optimistic... but we DO keep TRYING, don't we?
jervis961
Feb 1
Are we die hards, hard headed or just stupid?
zanlok
Feb 1
speaking just for myself, it's pure insanity :)
aikiwolfie
Feb 1
I make a point of swinging from the light fittings on a nightly basis.
jeverettk
Feb 2
trouble is that in some places even a self asserting non-binding contract can be considered binding if there is consideration and an agreement. The ideas shared and time invested could be purported to be consideration, and Dell's legal people know this and are silently shouting, "yeah, fat chance."
jeverettk
Feb 2
But a memorandum of understanding wouldn't be a bad idea, so i'm still promoting this.
zanlok
Feb 2
there's something I have to say.. I feel pretty disenfranchised with this whole new moderated posts thing.. I don't like it at all.. feels too much like a guarantee of censorship.. we spend time writing up ideas, and we don't even know if that time will be utterly wasted.. people should be allowed to SEE and comment on any idea!
aikiwolfie
Feb 2
I tried to submit a new idea earlier. It still hasn't shown up. It would seem our ideas are now being screened.
jervis961
Feb 3
They did a site upgrade and are moderatign ideas in case of site bugs. They did a notification on Direct 2 Dell in the IdeaStorm section to tell us.
zanlok
Feb 3
he is a smart one, that jervis.. imo, rss is for the birds, though - too hard to filter..
aikiwolfie
Feb 3
Really. I didn't see it. Either way previous site upgrades haven't required D2D style of moderation. I still say it looks a bit suspect.
zanlok
Feb 3
My posts did make it up after a while - including a 'DapLL' one that was pure silliness :)

aikiwolfie
Feb 3
My idea still isn't there. I even checked my dashboard. We're being screened.
jorge
Feb 4
The problem is we've told Dell what we wanted, heck so did a few hundred thousand others, but as we have always known they can't and won't do it because of pre-signed contracts with third parties.

Heck I have so many ideas on what they should and should not do that its mind boggling that they still don't get it, yes they read and read but never interpret nor comprehend, I don't mean as in break the contracts but just tell us and its done.

We've even taught them and they still don't appreciate that. It still goes down to my comments about the kid in the room who won't listen and just sits there zoning out thinking everyone is against-um. Not till its too late they'll say "oh yea, I see, why did you say that before"....
aikiwolfie
Feb 4
Well if pre-signed contracts with third parties is what is holding things up, IdeaStorm is just a waste of time. Anybody could have predicted the sorts of ideas we're seeing.
 
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