HOLD that THOUGHT
IdeaStorm is in Read Only Mode until 10/27

Click here for details.
The Dell Community has contributed: 10385 ideas | promoted 697808 times | 80735 comments

How IdeaStorm Works:

Post Promote Discuss See
Accessories (Keyboards, etc.) Comments | Accessories (Keyboards, etc.) Ideas | Service and Support Comments | Service and Support Ideas
620

Update drivers more often.

620 points posted to Accessories (Keyboards, etc.), Service and Support by laxmanb 12/31/07

Dell hasn't updated drivers for the ATi Mobility Radeon in my notebook for 7 months. Since ATi, Nvidia, and most other manufacturers release new drivers on a regular basis to OEMs (once every month), And the early Vista drivers are buggy (my display driver stops working at times after hibernating), Couldn't you just post them onto your Drivers and Downloads page on a regular basis?

sugarbear
12/31/07		 On going, long term problem.
laxmanb
12/31/07		 The stupidest thing is you can't even get the drivers from the manufacturers site and install them like you would for a desktop computer... I understand that this is for support purposes, but I have a bad taste in my mouth seeing how long it takes them to just post these drivers on the 'Drivers and Downloads' page. Again, both ATi and NVidia provide Dell with a reference implementation of the drivers every month or so...
fxi
01/11/08		 This is really important. Especially for the discrete video card based laptops. As an example the video driver for the 7900 and 7950 on the Dell 1710-1720 series is only up to 101.xx driver. This is basically shameful.

Now you offer the 1730 with a SLI video setup. SLI absolutely requires up to date drivers for success. Do you expect people to pay the entry price of a gaming oriented laptop and then skip out on driver support? There are, of course, unofficial ways around this but it shouldn't be that way. This is a Dell laptop. Your competitors are offering 16x.xx drivers and that's something you should be doing too. You'll fool someone once who doesn't know better (that you don't support up to date drivers down the road of ownership), but if you want folks to come back to YOUR machines vs the competition, you'd better show that you know what "long term ownership" means.
sugarbear
01/11/08		 This has been discussed many times. Dell Has to get moving on this. Maybe they should check out HP`s excellent driver updates. Ouch, I know, but the truth is the truth.
jrv
01/26/08		 And driver updates, infrequent as they are under any circumstances, stop entirely when the notebook goes out of production.
 
Atom feed track comments for this idea
Please log in to post a comment
recently promoted by:
recently demoted by: