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460

Allow anyone to get any PC in any channel (home, business, etc.) on the Dell site.

460 points posted to Sales Strategies, Desktops and Laptops by winoffice 12/18/07

Look at the Dell Home and Home Office page for the XPS M1710 and the XPS M1730 http://www.dell.com/content/products/category.aspx/xpsnb_gaming?c=us&cs=19&l=.... I can get the XPS M1710 in the Home and Home Office channel of the Dell site.

But look at this Dell Small Business page (which is for all XPS notebooks that are offered in that channel) http://www.dell.com/content/products/category.aspx/xpsnb?. The XPS M1710 is nowhere to be found in the Small Business channel! But why?

It is like saying that home users want the XPS M1710, but nobody in a small business would want it. But some people in small businesses do. For some people in small businesses, it might be exactly what they might be looking for. The same applies to all channels and all PCs actually.

For example, suppose that a home user like the designs of the Vostros and wants to buy a number of them. But they are not offered in the Home and Home Office channel, so he needs to go to the Small or Large Business channel to buy them.

Or suppose that a business user wants certain XPS systems that are offered only in the home channel, so he has to go there to buy them.

In any case, this is extremely annoying for those who get into such problems.

An idea has been submitted and suggests that Dell merge all channels into one for simplicity. But until then Dell, please offer all PCs in all of your channels.

jmxz
12/19/07		 Totally agree - especially about the XPS notebook example!!!!!

The laptop salespeople carry is a status symbol; and as much as their IT guys want everyone to carry a dull latitude or thinkpad; the salespeople want something flashy like a XPS or a MacBook Pro.
winoffice
May 4		 The XPS M1710 is now discontinued, but I am sure that there are many other examples like these.
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