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200

Improve backorder info

200 points posted to Service and Support by mls 12/11/07

I ordered an inexpensive printer from Dell about a month ago. Shipping has now been delayed a couple of times with the only explanation being that it is on backorder.

This doesn't make a lot of sense. At the time of the order it had already been replaced by a new model so I'd assumed they were just clearing out the inventory of the old model. It is hardly like it was a new model where the product announcement might have gotten ahead of production capability.

To the point, trying to get any info beyond "backordered" has been a futile effort. While people have been very polite, it is pretty clear that they have no useful info and that my options are either to shut up and wait or cancel. Reminds me of trying to get information regarding flight delays out of an airline - just an exercise in frustration.

My suggestion is to improve the quality of detail available when shipments have been delayed. There has certainly been nothing impressive or useful about this experience.

phubert
12/12/07		 I've run into a number of companies that have difficulty with backorders... it SHOULDN'T be any problem with a company as large and well-established as Dell!
petzymathuram
12/12/07		 Prevent delays / minimize delays for any further confusion to occur...
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