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Stop overcharging for replacement parts 900 points posted to Dell, Sales Strategies by tleavit 11/30/07 We are passing the 3 year mark on some of the 200ish Dell laptops and PC's that we have purchased over the past 3 years. We are at the point that we need to get a hold of the Dell "spare parts" division (not our business rep) to get replacements. The price of these parts are outrageous and our business discounts for some reason do not apply. My example is a broken 17" LCD screen on a Dell Inspiron 9300 (we bought a few before switching to mainly Latitudes) that we bought 3 years ago. My quoted price was almost $400 for the thing (17” standard widescreen lower resolution model). This makes no sense, I can buy a cheap better laptop for that much (or a brand new 20+ LCD". This is status quote across the board for most parts. Once we asked for those little rubber feet on some of our laptops that wore off and were quote $20 for a set of 4. Wow. It’s not a good thing to be in the position of having PC's coming off war. and finding that Dell gouges the price. Solution: Realistic replacement prices. 
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