The Dell Community has contributed: 8987 ideas | promoted 620818 times | 67577 comments

How IdeaStorm Works:

Post Promote Discuss See
Dell Community Comments | Dell Community Ideas
170

Dell should post more Dell interview videos on Direct2Dell or Studio Dell.

170 points posted to Dell Community by jervis961 11/05/07

Why should we have to scour the internet to find interviews like the following? Dell should just post it or give a link to the original site that hosts the video.

winoffice
11/05/07		 I certainly would feel ashamed for Dell if that is dell_admin1 (or any IdeaStorm administrator actually). Where is Michael Dell anyway?
jervis961
11/05/07		 That is dell_admin1 and who knows where Mr. Dell is?
davmcn
11/05/07		 Not fair, i posted that last night...
jervis961
11/05/07		 Ah but it was deleted by her for not being an idea. She said she notified you of the deletion. You can read the exchange here http://www.ideastorm.com/article/show/74710
winoffice
11/05/07		 I hate dell_admin1. I like Dell, not IdeaStorm, and certainly not dell_admin1! I would be more comfortable with one of the Dell employees that are not administrators here, like bathow or matt_d. Okay I admit that the hate thing is an exaggeration but I do not like her. Even another administrator (dell_admin10? dell_admin3? other administrators other than dell_admin1?) would make me more comfortable on IdeaStorm - they seem to be more friendly, if you have read their comments.
jervis961
11/05/07		 OK, explain why winoffice. Is it the Linux VS Windows thing or something else/
davmcn
11/05/07		 lol, yes jervis she sent me an email...and doesn't respond to ones i send!
richardatdell
11/05/07		 Ideastorm is a community for customer to share ideas.

Dell's social and digital and online media team reaches out on blogs, does interviews with media, other bloggers, and are on numerous social media sites. There is no reason whatsoever that those links need be all posted to Ideastorm -- a place for our customers ideas.

This site is not for Dell social media folks to be reposting all the interviews or exchanges we have with people interested in Dell, its social media efforts or our business. It is a site for our customers
davmcn
11/05/07		 ok, well that video is good for people to understand the point of Ideastorm is for. :)
jervis961
11/05/07		 This was not only an idea but to prove a point. If she had given advanced notice before deleting you could have changed it into an idea like this. Now you loose credit for it and the points you had gained from the original one. If you are going to warn one person, you should warn everyone before deleting an idea(or non idea). Now if you had posted porn or something it would be justifiable. This just makes it look like she was embarrassed and abused her admin privileges.
winoffice
11/05/07		 Partly because of that, jervis961. She said (on jmxz's idea concerning a Cnet article against Vista) that insulting Vista does not violate the Terms of Use. However, I have read the Terms of Use well enough to know that the idea is a violation.

She said that only insulting the members of the IdeaStorm community is a violation -- but then she does not even take action against those posts! Defamtory articles are violations, and I found no exceptions. I will stop reporting abuse on that offensive idea when she modifies the Terms of Use to reflect her say. Until then, I will continue to report.
davmcn
11/05/07		 i don't insult people that like Linux anymore why do people continue to insult Vista users?
jervis961
11/05/07		 richardatdell - is that Richard at Dell or is your last name Atdell? Either they forgot the _ in there if it is your name or you are being secretive about your identity for some reason. Also aren't you supposed to identify yourself properly per Dell policy? You come across as being a little upset but its hard to tell sometimes in text based exchanges so I will overlook that. Now on to your point.

Please take a moment to read an idea before posting a comment such as that. The idea here is that Dell should post the videos on Direct2Dell or StudioDell not IdeaStorm. Also the included video is used to help explain the idea and isn't breaking the TOU so I don't understand what the issue is.
davmcn
11/05/07		 either do i, i posted that ideas last night to let everyone know what Dell's goal was.
jervis961
11/05/07		 winoffice - I thought that was it and I understand.

davmcn - I only see good things coming from Dell posting the links on Direct2Dell or Studio Dell. Dell is trying to be more transparent but richardatdell sounds like he doesn't like that plan. Why not give the customers access to interviews given by Dell employees about Dell products and websites?
cosh
11/05/07		 Wow. Plenty of arguing here today.
jorge
11/05/07		 Typical Dell response richardatdell, I agree IdeaStorm if for the CUSTOMERS! exchange and share of ideas! Yet we have Dell people using this site as a poll center for non-Customer issues, yet when a CUSTOMER uses it to take a poll their ideas is removed. Your Dell people have been misusing the site since it started and we've alerted them of it yet nothing, then a CUSTOMER does the same thing and they're reprimanded. We need to apply the same rules universally! Somebody needs to reprimand the Dell people misusing the site as well. I also agree that this site is not for interviews or other online media UNLESS its part of the idea! The TOU tells us we can and should use what we need to describe our idea.
jorge
11/05/07		 My comment is gone TOO! That was too important to remove...
winoffice
11/05/07		 richardatdell: this idea does not suggest posting videos to IdeaStorm, but rather to another Dell site like Direct2Dell, Dell Forums or StudioDell.
jorge
11/05/07		 Yea, he doesn't get it nor read well.
winoffice
11/05/07		 Yes jervis961, that is part of the reason, but it is also because of comments insulting various members of the IdeaStorm community - yet dell_admin1 not only did not take action, but does not even intend to! The Terms of Use prohibit defamatory articles and the Terms of Use do not mention any exceptions. Even though I like Vista, I do not intend to support it by means of my previous comment. I just find it strange that dell_admin1 does not acknowledge the rules of her own site! That is not to mention that I am against anything - regardless of whether it is an individual or a company or anything actually - being offended on any site - even Linux.
jervis961
11/05/07		 It was a pretty quick response too. Hey jorge check these out for more adventures of the admins. http://www.ideastorm.com/article/show/74710
http://www.ideastorm.com/article/show/74548
jervis961
11/05/07		 seems this was also richardatdell's first interaction on IdeaStorm. What a way to start. :)
winoffice
11/05/07		 richardatdell submitted only 1 comment at the time of this writing! Either his account was made just now, or it was dormant for a long time...At least I was replying to someone other than dell_admin1!
premcv
11/05/07		 But I thought all Dell people are supposed to identify themselves first. matt_d and the others did. Strange, don't you think?
jorge
11/05/07		 Must be one's BF, sticking up for one.
winoffice
11/05/07		 Yes jervis961 and premcv, I do think that it is strange. The person who made his account forgot an underspace, period or another separating character other than a space (they seem to be prohibited in user names here because of URL issues). Or perhaps employees are able to choose names for themselves?
winoffice
11/05/07		 "BF?" I am interested in knowing what that is, jorge.
premcv
11/05/07		 LOL jorge, I don't think that can be true now, can it? Little Wonders!
jervis961
11/05/07		 Who knows it has been interesting today though. I thought they were to use their real names and that it took time to get the Dell symbol added. He would need assistance from the admins to set it up so quickly.
davmcn
11/05/07		 he's not gonna be on Ideastormes favorite dell person to come on let me tel lyou that
gmat
11/05/07		 .
davmcn
11/05/07		 don't worry i posted a idea, it shows up like 5 mins later or so on..
jervis961
11/05/07		 Reported abuse on richardatdell's comment. Since he is in violation of the TOU.

Our Commitments

Topics – We will not hesitate to address tough issues or challenging topics, but will do so in a measured, thoughtful fashion. There are some topics, however, that are not appropriate for the IdeaStorm forum and will not be maintained on the site – political issues, sensitive financial matters and topics unrelated to our business and industry, for example.

Conduct – Our corporate values and policies will guide what we say – and how we say it. In line with our Dell Code of Conduct, we are committed to acting in a professional, transparent, accurate and ethical manner in all situations – with our customers, business partners and neighbors. Dell also subscribes to the Code of Ethics of the Word of Mouth Marketing Association. All comments and interactions on IdeaStorm by Dell representatives will follow these guidelines, and Dell has the discretion to remove posts by others that are not in line with these guidelines.

---
Funny that when I click on the link for the word of mouth marketing assoc. I get a blank page.

Here is a correct link. http://www.womma.org/ethics/code/

Here is an quote.

"Honesty of Identity
Clear disclosure of identity is vital to establishing trust and credibility. We do not blur identification in a manner that might confuse or mislead consumers as to the true identity of the individual with whom they are communicating, or instruct or imply that others should do so."
gmat
11/05/07		 .
davmcn
11/05/07		 he was kinda mean...for just saying that..not you <<richardatdell>>
davmcn
11/05/07		 lol gmat join the dicussion and jervis i am reporting also you're right.
gmat
11/05/07		 .
davmcn
11/05/07		 oh well join in anyways :)
jervis961
11/05/07		 Always glad to have gmat around.
davmcn
11/05/07		 gmat is cool :)
gmat
11/05/07		 .
davmcn
11/05/07		 lol
jorge
11/05/07		 Wow jervis961, you're getting the gist of the ethics now are we? I've read that from when they first brought it up and they are violating their own TOU's, but we can't delete that content unless... we are allowed. (psst my new idea from last week and a few from before that).

Odd how one has not said much about my new ideas unlike before were she seemed to take offense the moment they were posted.

@gmat, you haven't been banned from posting ideas but at times the idea poster button is queuing them up and they're reviewing them before posting them to us, they fear we'll post too many related to the current banter.
richard_b
11/05/07		 RichardatDELL is consistent with Dell blogging policies and the name most people know me by. However, to satisfy this crowd here I am on with the approved admin name. We believe it is important to go wherevere our customers, bloggers and others who are interested in Dell are. Sometimes that involves comments, sometimes it is video, sometimes it is guest blog posts or podcasts or commentary. We will continue to go to where there is interest and conversations about us and participate in those conversations, via vlog podcast or text. And, there is no need for these to be republished, video or otherwise, on direct2dell or studiodell.
gmat
11/05/07		 .
jorge
11/05/07		 So why does Direct2Dell show video's can't it do the same and just put up a link? Why are Dell people on Direct2Dell republishing video's from other sites?
lionel
11/05/07		 jervis961 and winoffice: Richardatdell is indeed an employee here. He's one of the folks that has conversations outside of Dell with customers in the blogosphere. He's also been instrumental in bringing blogger and social media types here to Dell. When those folks come here, we usually ask them for a vlog interview for Direct2Dell and they're usually interested in interviewing us as well for their own blogs.

This really is a question as to whether we create the content or a blogger does for their own use. Andy Sernovitz shot for his blog back when he visited. In terms of digital media overall, we have folks that support Dell properties and others that go outside of Dell. The key objective is to have conversations where they occur.
richard_b
11/05/07		 Richardatdell also posted at the time of the consumerist as both richard_b and mentioned that Richardatdell was the same when we accepted jervis' suggestion to "call the lawyers off"
jorge
11/05/07		 @gmat: from history, I doubt it.
gmat
11/05/07		 .
cosh
11/05/07		 Looks like dell_admin1 finds the IdeaStorm troopers so nauseating she has recruited a team of Dell bloggers to rescue her.
richard_b
11/05/07		 No I do not believe that to be the case @gmat. I have conversations about direct2dell and get comments from other bloggers all the time about direct2dell....those are not all posted on direct2dell. However, we work with Lionel to see if they make sense. StudioDell is customer information and customer uploaded videos and has little to do with our "conversations." We also get commentary about Ideastorm and share that with dell_admin 1 but it is about going to where the conversations are...not about threadjacking those conversations back here
jervis961
11/05/07		 Richard - Why 2 accounts? Also your first comment earlier in time has been deleted so there was no record of it. Anyone looking at your account would think it was just created. You still didn't mention that you misread the idea. The user name and comment was not in accordance with Dell blogging as you suggest. Others in the blogosphere may know who you are but someone new to the site will have no idea. The comment was also not measured or thoughtful.

Lionel -
jorge
11/05/07		 BF!
jervis961
11/05/07		 back in a bit, dinner time.
gmat
11/05/07		 .
richard_b
11/05/07		 jervis, dell admin 1 has corrected me. I logged in with the name I usually use in blogs and dell admin 1 not only corrected but deleted. The name is now corrected. I think I have been clear about the idea. we will not be implementing it. Jorge that is childish
richard_b
11/05/07		 thanks for the conversations and enjoyed your points of view, the idea will not be implemented. and, like Jervis, I have dinner to go to too.
richard_b
11/05/07		 Changed status to **NOT LIKELY**.
jorge
11/05/07		 Better read the TOU's! Mister smarty pants, looks like you've been PWN3D today.
davmcn
11/05/07		 lol :)
davmcn
11/05/07		 umm... I don't understand why is someone from dell not being nice?
jorge
11/05/07		 I guess the slap on the wrist hurt more than we could of imagined, one might be stronger than we thought.
jervis961
11/05/07		 richard_b - This is typical Dell and the reason the company has gotten into so much trouble.

I have been a customer of Dell's for many years and have bought many computers from Dell. I also steer people towards Dell when I am asked for buying advice. Since I take interest in Dell, I try to find information about the company and industry to post on IdeaStorm. I have found a few video interviews of Dell employees online that I find informative on Dell's business dealings and help spark new ideas. Unfortunately these videos are hard to find due to being spread so far across the web. Others I have spoken to have found these types of videos interesting as well.

Last night a link to the above interview was posted to IdeaStorm but since it was not an idea it was deleted first thing this morning. Another non-idea was given a 24 hour warning to become an idea or be deleted. I didn't think it was fair treatment so I questioned dell_admin1 about it and didn't really get a valid argument. So I decided to create this idea, one in protest and 2 because it would be helpful to customers.

I think if I as a customer find this kind of video interesting others will as well. This seems to be true based on the voting so far. I've seen interviews about why Dell started Direct2Dell in fact a link posted to the one Jeff Jarvis did of Michael Dell recently? In reality you are already doing this idea on a selective basis. Here is a link the the Jeff Jarvis article and video you should really watch it, seems that Michael Dell feels differently than you.

http://businessweek.com/bwdaily/dnflash/content/oct2007/db20071017_277576.htm...

I think this has to be the quickest tagging of an idea ever. Remind me of the process behind tagging an idea, please. I think I recall something about it being brought up in a meeting with the executives or some such while it seems you have taken it upon yourself to be the lone authority for Dell. Like I said typical Dell activity that has gotten them into trouble in the past. One or a few employees overstep their authority unbeknownst to the executives and later on it creates a scandal. I can't wait to see the aftermath of this one.
jorge
11/05/07		 I think I have you beat jervis961, I'll have to find the idea though to verify.

Also, see what I mean about the votes meaning nothing.
jorge
11/05/07		 Hey, wait a minute! Comments are sneaking in between all of a sudden, Lionel and a richard_b popped in between me and gmat above which wasn't there before? Something's a miss over here!
jervis961
11/05/07		 One more thing...

If Dell goes where the conversations are happening, why is it like pulling teeth to get you to speak up on the site? Why did this idea gets targeted so quickly but other ideas got no attention at all? Does this all boil down to it being about the video posted in relation to the idea? Or the idea itself?

I think I have been very active on this site, helpful to others and pretty reasonable overall. I take great offense to the way I have been targeted today. It really makes me wonder how much Dell really does appreciate its customers and people who contribute their own time to try and improve your company.
davmcn
11/05/07		 Jervis- after today it makes me want to questions suggesting dell's anymore...yet infact buying them also
jervis961
11/05/07		 Same here. there was nothing wrong with this idea, but for some reason they decided to attack it. Its the only idea they posted comments or a status tag on here today. To tag it in this fashion only proves that votes do not matter to Dell and that there is no followed policy for the site or maybe even Dell in general. They have finally proven what a sham the site is and will most likely delete it to remove any evidence of such.
davmcn
11/05/07		 save a copy of it while you can
jorge
11/05/07		 @jervis961, I have idaas on all of these shenanigans already, its happened to me months ago, don't think many listened or knew what was happening (their insistence on updating status same day of idea creation with few votes, yet leaving major ideas go dry).
cosh
11/05/07		 @jervis - I don't see how you've been attacked. They just don't want to implement it. It's their web site, they don't have to.
jervis961
11/05/07		 They spoke out against it without even reading it correctly and they tag it "not likely" within 4 hours of it being posted so they obviously didn't discuss the idea in some committee or anything. I can see if it was some outlandish idea but they already do it on a selective basis. If you all have a digg account vote it up.
http://digg.com/tech_news/Dell_attacks_an_idea_posted_to_IdeaStorm
davmcn
11/05/07		 yea a course they don't it just happens to every good idea...go figure..
jervis961
11/05/07		 First time posting anything to digg but this one really got me mad.
jorge
11/05/07		 I like the haste of his logging in with some old account not even knowing where (as in account and hat he was wearing) he was, then commenting like us, remember its a site for us as you state not a personal account for you, naughty naughty.

We hit a nerve and a big one, yet again. Can't wait till the next video pops up, most likely they won't be giving interviews much anymore without the PR guy being present.
cosh
11/05/07		 It's the thing about being an administrator. It becomes very easy to act fast without context or familiarity with what's going on. I've done it on Wikipedia, deleted someone's new article once by mistake because I didn't read it properly and thought it was spam. I restored it though.
jervis961
11/05/07		 They linked to the Jeff Jarvis interview on Direct2Dell other sites provide links to elsewhere. You would think I was asking for them to host it on their server. They are interviews supplied BY DELL AND ABOUT DELL why do they want to hide them? So much for the new transparency.
davmcn
11/05/07		 It's Dell, Purely Annoying
jervis961
11/05/07		 Dell has a policy saying they will act responsibly and therefore should not be jumping to conclusions. They just did a knee jerk reaction to the idea and didn't follow their own policy. Seems like it was motivated by personal feelings rather than a company policy.
jervis961
11/05/07		 Never going to happen, the upper echelon won't even know about it.
jorge
11/05/07		 Paid leave? *** NOT LIKELY ***
jervis961
11/05/07		 I just posted a comment on Jeff Jarvis' site for him to check this one out. Maybe since we can't seem to get Dell to wake up by talking to them here we should start posting on blogs like his where it will get more attention.
http://www.buzzmachine.com/2007/11/05/guardian-column-dell-and-the-ad-earthqu...
benjesuit
11/05/07		 Hey wait! Is that's Dell_admin_1? Cool. Though, I'm crushed she didn't make mention of me. And after all we've been through. Fair weather friend that one is.

:)~

Nice find Jervis.
jervis961
11/05/07		 benjesuit read the comments in here. davmcn found the vid last night and posted it. dell_admin1 deleted it as a non-idea.
jorge
11/05/07		 @jervis961: Found the idea (time to status update), though no hour to prove or disprove the quickness other than same

http://www.ideastorm.com/article/show/70778#idea_content
jorge
11/05/07		 I know there's another but I think it got removed, can't find it here, need to check the backups.
benjesuit
11/05/07		 Well, davmcn is sort of notorious for wording his posts as non-ideas. A few more words and he wouldn't run into these problems.

But then again... Caroline might be a bit... bashful.

But to your point, that's one of the things I dislike about Dell - their lack of full disclosure/openness all the while posing as your friendly neighborhood computer merchant. It's twisted.

But they do make a heck of a good machine when you get the pick of the litter. And they're driver support is better than most.
jervis961
11/05/07		 yes jorge I forgot about that but that was one she had the authority to tag right away because it was in progress. This idea was shot down by 1 employee and never went through the process.
jorge
11/05/07		 Yea, my other idea got 86-ed with the one day status update, I have a couple with one day till status update, I guess I hit right before the meeting...
sugarbear
11/05/07		 I have a comment for everyone.... Dell_admin1, I`ve seen the video before, as has a lot of other people. It`s nice, it`s a good video for people to see for the human face of Dell. It`s also all about Ideastorm. Richardatdell or richard_b , I`ve seen you post as both on many sites, including past dell projects. Relax, think, and try to be human, before every blog in the world hits on this. Lionel, this site has done fairly well with thoughts and ideas for a while. IDeastorm is an evolved two way street. Let`s call it an I/O team. If Dell wants the input, some usefull output comes to. It can`t be one sided or Dell will loose in the long run. To all the members that are on here faithfully and regularly, I`m sure All of Dell admin thanks you for your efforts. Tomorrow`s another day.
davmcn
11/05/07		 sugarbear - i am not sure if you didn't see but i posted that video last night for either new people or people that have been here forever to see and see what the "dell_admin1".
sugarbear
11/05/07		 davmcn, I saw it last night. It still is a good post for all users here. Thank you for it.
davmcn
11/05/07		 No problem, i was trying to make a point last night but i got my idea removed because it was against the terms of use? something like that...
davmcn
11/05/07		 status changed to : popular idea
jervis961
11/05/07		 More reading material. The Dell Code of Conduct.

Dell's Higher Standard

Dell's success is built on a foundation of personal and professional integrity. We hold ourselves to standards of ethical behavior that go well beyond legal minimums. We never compromise these standards and we will never ask any member of the Dell team to do so either. We owe this to our customers, suppliers, shareholders and other stakeholders. And we owe it to ourselves because success without integrity is essentially meaningless.

Our higher standard is at the heart of what we know as the "Soul of Dell" - the statement of the values and beliefs which define our shared global culture. This culture of performance with integrity unites us as a company that understands and adheres to our company values and to the laws of the countries in which we do business. Just as the Soul of Dell articulates our values and beliefs, the following Code of Conduct provides guidance to ensure we meet our higher standard and conduct business the Dell Way - the right way, which is "Winning with Integrity." Simply put, we want all members of our team, along with our shareholders, customers, suppliers and other stakeholders, to understand that they can believe what we say and trust what we do. Our higher standard includes several key characteristics that both underpin the Soul of Dell and provide the foundation for our Code of Conduct:

Trust - Our word is good. We keep our commitments to each other and to our stakeholders.
Integrity - We do the right thing without compromise. We avoid even the appearance of impropriety.
Honesty - What we say is true and forthcoming - not just technically correct. We are open and transparent in our communications with each other and about business performance.
Judgment - We think before we act and consider the consequences of our actions.
Respect -We treat people with dignity and value their contributions. We maintain fairness in all relationships.
Courage - We speak up for what is right. We report wrongdoing when we see it.
Responsibility - We accept the consequences of our actions. We admit our mistakes and quickly correct them. We do not retaliate against those who report violations of law or policy.


http://www.dell.com/content/topics/global.aspx/corp/conduct/en/index?c=us&l=e...~
benjesuit
11/05/07		 Marketing preamble.
jervis961
11/05/07		 maybe they need to have the employees read it again
kenjennings
11/06/07		 Gee, this thread discussion has exceeded the Recommended Daily Allowance of whine. And nobody brought cheese.
Please log in to post a comment
recently promoted by:
recently demoted by: