Dell you want to Simplify IT? Well here is the list.

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Dell you want to Simplify IT? Well here is the list.

300 points posted to Dell, Linux, Simplify IT by jorge 10/11/07

Simplify IT by:

1. Allow corporations to purchase Systems with No-OS, most if not all corporations have their own standardized installers due to their custom configurations/requirements (hence the plethora of No-OS ideas).
2. Integrate corporate wide standardized OpenSource/Freeware applications such as Firefox, OpenOffice, 7-Zip, PDFCreator, Foxit (PDF Reader), SumatraPDF, IrfanView, SpyBot Search & Destory, Ad-Aware, etc. for non-Fortune 500 companies on a tight budget, if not Small Business.
3. Provide an avenue to OS's which are not prone to self destruct or become Virus/Worm havens such as the Microsoft Windows type do. In other words fully support and provide Linux to your customers which will help reduce the dreaded re-install Windows support scenario.
4. Provide (at an extra charge) remote install of the default OS to your corporate clients and small business, you want to be green and simplify IT, do both by not shipping CD's and manuals and allow your paying customers to remotely install through a Dell re-install server at regional locations to reduce network delays.
5. Ship pre-installed OS's without the dreaded bloatware all IT must remove the moment they turn the computer on before a user actually uses it. This is one main reason for IT requesting No-OS to be offered to reduce the headaches of having to remove the pre-installed bloatware! I bet none of the bloatware is pre-installed on the Dell employee computers! Your IT would quit if you allowed it.
6. Provide a built in hardware diagnostic solution/tool to allow IT to quickly verify if hardware is operating correctly! This is one time consumer for IT, determining if the hardware is failing, well mainly due to OS's which don't support by default hardware awareness (as in hard drive S.M.A.R.T. detection and other built in hardware failure indicators), your pre-installed OS's should have these detection software built in! A customer could then detect hardware failures at an earlier state, instead of when its dead for most cases.
7. Offer all parts as optional! Care to guess how many Dell desktop power cables I have? Can I get a refund for them? Thank goodness laptops don't ship with telephone cable by default anymore.
8. Create an IT support line, IT knows whats wrong 90% of the time they don't need to go through the support script for the Nth time, if I re-iterate the script before the support person does on the phone, can I get a discount?

pentox 10/11/07	RE 2: Small companies all have different applications like that they run. These vary greatly from company to company and an encompassing list of everything that a company might use would be huge. RE 3: Linux is an option, just not yet fully available on all models. RE 7: Would you want this even if the price difference was 0? As is the case with mice/keyboards from most systems i've seen. Aside from the abovementioned points I rather like all of your suggestions.
jorge 10/11/07	Agree on 2, I just think they could provide these utilities as a started package as an option (must of left that word out) to those less than wealthy companies needing such tools and currently don't know about them. It would allow these companies the time to get on their feet and be productive without digging themselves into a hole from day one. At a later date they could move on to a different application if these free ones were not enough for them. Also, I was trying to list out these specific apps which are tools for the companies employee's to be functional out of the box (computer out the box) without a big hole in the companies pocket. Ditto on 3, guess we all know that except Dell. On 7, I'm glad I'm not the only one hitting these computer peripheral/component headaches, I also have a box of ball mouse no one want to use. Even the local schools are requesting the optical mice these days, well wouldn't we all want them. Will Dell buy back my surplus of equipment they shipped out by default? (Still new in the bag by the way)
cosh 10/11/07	I like all of those suggestions. But most of all I agree with number 1 wholeheartedly, and I think number 7. I've never phoned Dell tech support but based on the impression I've got of it from IdeaStorm, number 8 sounds like the most sensible idea in the world.
kalstolyn 10/12/07	Um I'd also like to add that simplifying IT does not equal firing your strongest tech support agents for no reason. Oh, and to number 8: The IT people need to make sure they're calling the right number to get to relationship support instead of consumer support. Consumer techs are trained to assume that the stupid things haven't been tried yet. If you call the business Dell On Call department, they'll tell you they're fee-based but they're also smart enough to transfer you to the right place nine times out of ten. Unless the phone transferring program is broken. Again.
delltech 10/12/07	Excess mice and keyboards I can understand, but excess power cables? Are you keeping the power cables after scrapping a computer? Dell offers recycling, when you recycle the computer, include the power cable. Dell does offer Customer Factory Integration (CFI), you provide them with the image of the OS and software you want installed and they install it on every computer they sell you. Of course, you are responsible for the software support. Now I do not know how large of a company you have to be to get that service, but it is something to ask your sales person about. Dell also had a training program where you could send your technicians to them, get them trained and certified and they can troubleshoot and order parts directly to repair computers, no need to talk to anyone, well unless you wanted to for additional assistance. It wasn't cheap and you had to recertify every year, but well worth it if you are dealing with more than a handfull of failures each year.
jorge 10/12/07	Power cables which have failed in the past 10 years, zero! I agree a frayed power cable should be replaced but luckily my users don't chew on them, and no I don't replace them as they're still perfect, do you think the copper is not passing electrons anymore? No, its doing that just fine. There's complaints about the cost of copper and lack of and the cost of mining, unless its just hype? Reducing this material from just being tossed out or saved away in a box in my extra's closet for years now still in their plastic bags with the twist tie would help.
petzymathuram 10/25/07	some useful links for simplified solutions to research http://www.csllink.com/ http://www.simplifiedsolutions.biz/
crazzygooses 12/12/07	Volume licensing MS Windows requires a copy of Windows on PC's when they arrive or the PC is not supported.
bbr 12/14/07	No OS : good thing, as most companies will have a site license. Get rid of the Home / Business options, just allow everyone to select whatever computer they want. More options to configure the default hardware, currently each case is very limited. Cables, mouse, keyboard as optional would be great, i got a good mouse and kb, and definitely dont need any default junk that i keep getting. Give XP as an option on all models.

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