IdeaStorm Mods: FAQ - Dell IdeaStorm

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IdeaStorm Mods: FAQ

180 points posted to IdeaStorm by jorge 07/09/07

1. Logged in as dell_adminX you represent Dell on IdeaStorm not yourself, if you want to post personal chat use a personal account.
2. Never relate your personal account to the admin account or you'll suffer the back lash.
3. As an Admin use only structured neutral language, anything personal and you'll end up with a chat room like it is now and which you seem to dislike.
4. If you change the state of an Idea state why, changing a state with no comment/point is well pointless. Again this text can be from a structured predefine list of possibilities but again keep it neutral.
5. If you perform an action that is questionable make sure to have a backup of your action so you can un-do it when you're called to prove why you did it.
6. If you get in a personal dialog you may as well delete that admin account as it will be useless from that point on, in terms of authority.
7. Most of the regulars are helping you out but if you don't help them they will stop and make your already overburdened job even harder.
8. Concentrate on getting Ideas moved up and leave the petty bugs go unless you have a dedicated developer who can act on them.
9. If you don't have a dedicated developer get one! Or take a course NOW!
10. You have rules written down so stick to them or the house will run amok like it is now. If you edit them make sure its known by an announcement no one will know they changed unless you alert the group(s).
11. If you're not really going to act on something don't get a poster excited that you are, why not wait till you are going to act to alert the poster of the action, looks a lot better if you state it and it happens as opposed to stating it and well, still waiting. If you're not then say you're not and end it then/now.
12. (the rest can add their FAQ's below)

Note: Its best you mods not add to it as you're too busy as it is, right? Just read and observe, most here have been or are mods elsewhere.

dell_admin1 07/10/07	@jorge - thanks for this! I agree with the list and it's a positive overview to share with our new moderators. Anyone else have any adds to the list?
mkmaster78 07/10/07	admis, if your going to remove a post, please give the poster a reason, we understand removal of joke and offensive posts, but some people have been worried about post removals for no apparent reason. A little explanation would go a long way towards working together with the regular users here.
phubert 07/10/07	I disagree to this extent: Define "personal dialogue" If "personal dialogue" is nothing more than friendly banter, recognition, and FUN, I think not only is there nothing wrong with it (in moderation (ouch) no pun intended), but it should be encouraged. Elsewhere I made a comment at the end of an "improvement" suggestion for Dell "TRY, oh try to keep it FUN" ... our lives, our jobs, this site can all benefit from a lighthearted approach within the seriousness of our tasks. We really _can_ be playful and respectful at the same time... just keep it in context. Nonsense for the sake of nonsense takes the edge off things at times.
phubert 07/10/07	I do agree with giving reasons for actions... _that_ is the respectful thing to do.
phubert 07/10/07	Another way of putting my comment: I want to know I'm dealing with human beings - not authority figures - WHILE respecting their role OF authority.
jorge 07/10/07	Well I didn't say my FAQ was the be all end all, thats why 12 is open for anyone else to pipe in. As for "personal dialog" it was meant at providing us with info on them that well would just lead to problems down the road, like it has as we've seen. It is fun and they can join in like any Dell employee (according to what they've said, yet we have not seen) and banter away on their own private account. Their names indicate non-individual yet company entities so I'm sure they need to follow some guidelines or they'd get fired anyway. So please add what you think phubert, I'm not offended if you have more, I know there is more.
phubert 07/10/07	No, jorge, it's a good post ... I would just like to keep the best of what we've had here and avoid the worst. I don't care what names or titles or lack of names or titles anyone uses here. After all we see that many participants use titles unrelated to their identity... I'm simply not so creative, I'm afraid. So, in many forums essential anonymity is common. Still, our nature becomes apparent as we begin to interact, so we're really NOT hiding ourselves from anyone. My last comment is perhaps the most succinct (we're humans).
jorge 07/10/07	I totally agree on the humanity bit, only that they've handled it badly at times. Its a fine line and thats the issue at times. Yea, I am not so clever with the username either :D
phubert 07/10/07	well, take care, I'm off for the day... dell_admin1 _has_ been a breath of fresh air and she DOES listen...
badblood 07/10/07	jorge - Very nice! Here is a contribution to the brief: There are four basic rules in brainstorming. These are intended to reduce the social inhibitions that occur in groups and therefore stimulate the generation of new ideas. The expected result is a dynamic synergy that will dramatically increase the creativity of the group. 1. Focus on quantity: This rule is a means of enhancing divergent production, aiming to facilitate problem solving through the maxim, quantity breeds quality. The assumption is that the greater the number of ideas generated, the greater the chance of producing a radical and effective solution. 2. Constructive criticism is welcome: It is often emphasized that in group brainstorming peer review is important to build on ideas. That being said, criticism should never be personal, should focus on the idea and be directed at adding to the general objective of generating ideas for Dell. 3. Unusual ideas are welcome: To get a good and long list of ideas, unusual ideas are welcomed. They may open new ways of thinking and provide better solutions than regular ideas. They can be generated by looking from another perspective or setting aside assumptions. 4. Combine and improve ideas: Good ideas can be combined to form a single very good idea, as suggested by the slogan "1+1=3". This approach is assumed to lead to better and more complete ideas than merely generating new ideas alone. It is believed to stimulate the building of ideas by a process of association
badblood 07/10/07	I would also add that Dell needs to add some 'problems' to the website - things they are working on that they need creative solutions. Dell asked our advice about environmental issues, why not ask some more things you are grappling with? There are some very talented and experienced people online here, take advantage of it.
badblood 07/10/07	only give credit where credit is due. Evey idea is innocent until proven guilty!
dell_admin1 07/10/07	@badblood - I recognize your comment above from your old idea: http://www.ideastorm.com/article/show/67954. I'm reinstating it - unless you want it deleted?
badblood 07/10/07	thanks - I don't want it deleted.
phubert 07/11/07	I like that 'problems' thought... THAT is one way to have more direct interaction with Dell... have THEM ask for specific solutions! However, I also wish they'd respond to some of the ones I've submitted: server cabinet design and 'cable tangle' in particular!

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