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Idea For IdeaStorm contributors - don't deface the site.

350 points posted to IdeaStorm by jmxz 07/06/07

There have been recent discussions about a couple recent defacements (replacing the text of popular voted ideas with nothing ; nonsense-idea floods ; off-topic images) on IdeaStorm stemming from frustration from a lack of interaction from Dell. Apparently people are thinking that reacting negatively will make Dell want to interact more rather than less.

An alternative view is that I suspect Dell has been getting some pressure from one or more of it's existing software partners to kill this site (many of the ideas are critical of various crapware packages -including Vista - suggesting that people respect Dell so much that we continue to buy Dells in spite of the unpleasant software they choose to bundle).

While it'd be too bad PR for them to just ax the site outright; neglecting it and hoping it goes away; as well as driving people to frustration so they deface it with profanities and deletions are the best excuses they'd need to shut it down.

Idea: If people want IdeaStorm to survive and be important to Dell, I think the best way is to continue to be as constructive as possible; and make sure that the ideas and content here are so valuable that Dell wants to look at them.

Dell - please stay focused on the highest-voted ideas, though. Don't distract yourselves with this one until you've addressed the ideas below which have been the top-ranked ideas for at least 6 months without adequate responses..
  1. 147,808 - dhart - Pre-Installed Linux [and not just on a couple obsolete models in limited geographies]
  2. 127,719 - dhart - Pre-Installed OpenOffice | alternative to MS Works & MS Office
  3. 107,313 - robinjfisher - Have Firefox pre-installed as default browser
  4. 89,183 - ootleman - No Extra Software Option [only a couple models are crapware-free today]
  5. 78,007 - gergnz - Provide Linux Drivers for all your Hardware
  6. 73,600 - agreer - No OS Preloaded [and not just on a couple obsolete models]


gatorbay
07/06/07		 i did not mean to demote this, clicked the wrong button
jervis961
07/06/07		 jmxz - I somewhat agree with you. I agree that Dell has most likely gotten alot of pressure from their partners over the site or they only created this as a PR stunt and didn't think it would last as long as it has. Either way they do seem to be trying to destroy it with the lack of support they have been giving it. I will wait and see if my small protest has any effect because I am stubborn like that.

What I think Dell has forgotten to remember is that customer frustration got them into the financial bind they are currently in. I think most site users will react the same way I do: If they don't fix things I will stop voicing my opinions here and will let my wallet speak for me when I take my business elsewhere. While I may be small potatoes to Dell, alienating thousands of users will add up to a big hit. Remember there are also small and large business customers on this site and word of mouth can be the best or worst form of advertising for a company depending on what the message is.

Defacing or deleting ideas doesn't matter when Dell isn't paying attention anyway. Ideas that point out major bugs in Dell's website go ignored or get deleted by Dell while duplicates of ideas get tagged as acknowledged.
 
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