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English Speaking Support in the Caribbean 350 points posted to Service and Support by creativepragmatic 06/28/07 **UNDER REVIEW**
I am based on an island in the English speaking Caribbean. Every time I order from Dell, I use the website because I fear not understanding or being misunderstood by the Spanish speaking reps assigned to my country. While I appreciate the Spanish speaking reps' efforts, communicating with them is frustrating for me and when I make a large order on behalf of a client, it is important that each order be 100% correct. Mistakes are costly for me, my clients and Dell. Dell should either set up a small sale/service center staffed by native English speakers to service customers in the English speaking Caribbean or route our calls to a North American center staffed by native English speakers. I live in a country where I know Dell sells a lot of computers, will likely sell more in the future as the country develops, and where people love famous brands. Providing native English support to native English customers should not be that difficult.
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