The Dell Community has contributed: 9387 ideas | promoted 642641 times | 71699 comments

How IdeaStorm Works:

Post Promote Discuss See
Broadband and Mobility Comments | Broadband and Mobility Ideas | Software Comments | Software Ideas
210

DellConnect preinstalled

210 points posted to Broadband and Mobility, Software by presto_fabien 05/19/07 **IMPLEMENTED**

I know I voted for no additional software on dell computer but, please, for people who will choose to keep their softwares, add DellConnect in the bundle.
As tech support, sometimes it takes more time to download / find it than resolving the issue.
For people who doesn't know this software, it's a remote control used by dell support (like vnc, pc anywhere, ...) very usefull when a broadband connection is avaliable.

Thanks for voting and helping us to fix grandma's computers !


As of May 1, 2008, Dell systems will have DellConnect pre-installed.




supportrep5000
06/14/07		 I agree, that way if we need to system restore, or even go back to factoy image, dellconnect will always be installed.
thewi2kbug
Jan 23		 or add DellConnect as a shortcut in internet explorer's favorites (and not in some stinking dell folder either!!!)
andrea_l
Apr 25		 New systems shipped from May 1 on will have the DellConnect code installed by default. As presto_fabien noted, having this application factory-installed will lessen the time it takes our customers to receive the assistance they seek – no more waiting for the code to be downloaded from the web.
kara_k
Apr 25		 Changed status to **IN PROGRESS**.

Welcome to andrea_l, the program manager for DellConnect.
kara_k
May 1		 Changed status to **IMPLEMENTED**.
Please log in to post a comment
recently promoted by:
recently demoted by: