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Easy transfer of paid up support

80 points posted to Service and Support by shikarishambu 05/17/07

I recently came across a situation where the Dell support refused support on a machine that still had a full year of its support contract left because the machine and support was registered to a different user.

In this case the machine used to belong to a company that liquidated its assets and the computer was purchased by a consumer from a resale shop.

I think Dell support should be more accustomed to situations like this and not treat the customer like a criminal.

captainsensible
05/17/07		 www.dellcustomercare.com Ownership Transfer.
thebittersea
05/17/07		 not surprised.
 
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