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90 points posted to Service and Support by creativeguy 04/22/07 Your corporate sales force is useless. I visit the website and pick out a configuration that I think is suitable for my clients. I will take the time to copy down these requirements, and then forward them to the sales person who has made me mad the least the last time. The quote comes back higher than what I could have purchased it off the website. When you point this out to them, they give you a song and dance about how they can not match it or that the price on the website is wrong. If they come back with a better price, you have to go through line by line on each item to make sure they actually gave you everything you asked for, or worse they change things like memory speed to get you the price. I want someone I can work with, and is reliable. I recently had the installation of a $23,000 order held up for 2 weeks because the sales person could not even call me back with a tracking number. Poor internal management of returned items from shipping caused this problem. The DHL driver left the APC on the truck, and then returned it to Dell instead of bringing it back the next day. All I was looking for is that there was a mistake, or it shipped 2 days late or something. We had to go to the individuals manager because the owner of the company was so mad he was going to return the entire $23,000 order. This has been a consistent pattern since last summer. The service and support are getting worse. If this is what we can expect, cut costs by firing these people.
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