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Customer Service Improvement

170 points posted to Service and Support by qdan1 03/30/07

I have had two repairs for the same faulty power supplies that came originally with my Dell. Unless your Customer Service response improves I will not buy another Dell or advise anyone else to do so. I also own an HP and have never had to spend the countless hours on the phone convincing someone that it was indeed the power supply again ( not the memory, sound card, monitor, etc. etc. etc.)
Invest as much into quality customer service in the back end as you do making the sale on the front end. I mistakenly even purchased the extended warranty plan and now feel like it was a waste of time. It is more cost effective to my time & effort to go buy a part...how sad.

lindahewitt
03/30/07		 There are really two problems here before we even get to the customer service problem.

The power supply is one of the components that Dell's diagnostic programs cannot test. The 2nd problem is that the size of the power supply that Dell uses is just barely adequate; so if you add addition components, then the power suppy may not be adequate.

I also think that Dell needs to evaluate the current engineering specifications for the power supply and if necessary increase those requirements to eliminate many of the problems that users have with power supply components. r
 
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