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Dell Connect Direct from Dell Support Site.

60 points posted to Service and Support by deadman 03/01/07 **ALREADY OFFERED**

Use Dell Connect as a tool for customers to post a technical problem online and get assistance directly . The support representative can immediately take control over the computer remotely and provide assistance as required.


If you want to talk with a chat representative, logon to http://support.dell.com.




impeccable.blue
03/01/07		 This will provide live assistance to customers rather than waiting for a rep on the phone.
andrea_l
Apr 25		 DellConnect can also be used with chat representatives. If you want to talk with a chat representative, logon to http://support.dell.com. On the right side of the screen there is an option to “Chat Online with Technical Support”, select this option. You’ll need to enter your systems service tag and then you will be able to chat live with an agent. Sometimes there may be a short wait time, but it’s an alternative to waiting on the phone.
kara_k
Apr 25		 Changed status to **ALREADY OFFERED**.
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