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354

Wiki-Dell

354 points posted to Advertising and Marketing, Dell Community, IdeaStorm by thebittersea 02/18/07 **COMING SOON**

User Based Customer Support & Community Knowledge. Top quality contributors should also have a reward system through Dell.

googideas
02/18/07		 Going to nix this one. Dell is a business. By allowing uncontrolled external influences to address what is naturally not only their responsibility but also their true interest and passion, it leaves them quite vulnerable. But your idea is not a bad one, and I suggest you post again with the idea that Dell fund and set up an independent "wiki-dell" and place it in the hands of some passionate people. It will create community, provide some relief to the CSR's who are often most taxed by the most educated customers, and provide for some goodwill. Post it, and I'll support it.
thebittersea
03/10/07		 WOW this idea is being considered as an "idea in action"!!!!!
COOL! Do I get rep points?
thebittersea
03/10/07		 Wiki-Dell will be made available sometimes later this month. It's going to be so exciting.
Top quality contributors should receive discounts on Dell products.
dell_admin1
05/03/07		 Changed status to **COMING SOON**.
thebittersea
05/03/07		 wooohooo!!!
This could be the greatest thing ever happened to Dell Support.
jervis961
08/14/07		 http://www.m-w.com/cgi-bin/dictionary?book=Dictionary&va=soon
jervis961
08/31/07		 Is this the wiki-dell? ( http://linux.dell.com/wiki/index.php/Main_Page ) If it is, why no annoucement? Why is this still coming soon?
jervis961
08/31/07		 says it has been there since may 17th too...
dell_admin1
08/31/07		 I don't know - I'll ask my friend richard_m to weigh in here today. He knows.
jervis961
08/31/07		 Thanks.
jervis961
08/31/07		 you would think they would let you in on the info. Goes back to the idea of Dell needing to give you a raise for having to deal with us on things that are not your fault.
richard
08/31/07		 Yes, the Linux wiki posted above is one of our wiki initiatives. We have another at www.delltechcenter.com. We are in the process of standardizing on a single wiki platform which will be completed this fall. After completion, we will be launching other wiki initiatives both internal, to improve our own collaboration, and external, to allow the knowledge of our customers to be shared.

Other than the Linux, Enterprise and Support areas, where else might you find wikis useful?
jervis961
08/31/07		 Man I don't even know if thebittersea even comes here anymore. Give him a few days to comment it is his idea, I'm not up on all the wiki stuff like some of the others.

dell_admin1 since there is nothing in the lightning bolt section or whatever it is called can you post a link to this since Dell is asking for more input? it will show that even the old ideas are being looked at and may help things around here.
dell_admin1
08/31/07		 jervis961 - good idea - but I will be keeping the lightning rod blank for at least another week while we get caught up on some site issues, then we'll do what you suggested.
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