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Bring More Support positions to North America

260 points posted to Service and Support by johnsteffens Feb 11

I know for the sites in Canada that this post is far too late but people do not want to speak to individuals whose primary language is not English. This makes communication difficult for several reasons, the person calling in cannot understand the support personal the support personnel may not understand what the caller is stating and there are also large social differences that affect the way people from different cultures interact. I myself have work for Dell in their Edmonton location in the Dell on Call Department and myself have had difficult times conducting a conversations with people in other departments. Also many Dell customers are not aware of the correct terminology for what they are trying to reference and thus making it more difficult to understand what they are trying to get across, this would be a much harder task if your grasp on the language was not 100%.

pagund
Apr 8		 I am trained as an English teacher and have spent two years in the Far East. If I can't understand your tech people, no one can. There are many people in India who speak English (albeit British idiom) but whose accents make them quite unintelligible to an American. I may never buy a Dell computer again after buying 5 in the past unless you bring American native speakers back as support people.
 
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