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200

Fix "My Systems & Peripherals" website

200 points posted to Dell Web Site by audiofree 06/11/08

The idea behind “My system and Peripherals” is a nice one. You get to add all your service tags in one place and the site keeps track of things like when your warrantee is up etc. This is very nice if you’re tracking 20+ items.

About 3 months ago dell “Upgraded” the website making it almost useless in the process. The first big problem is when your sort by “Contract Expiration Date” it’s not sorting by numbers. IE rather then showing

11 Days
105 days
127 Day

They show
105 days
11 Days
127 Day

How dumb is that? Because 105 is before 11 if you’re sorting as text. Rooky mistake can’t believe it’s been 3 months and they haven’t fixed it.

Next useful feature they removed from the upgraded page is the ability to extend your service contract. Before you could check on an item and “View Purchase options” and it would show you how much it would cost to upgraded the warrantee for 1 year or 2 years etc.. now that has been taken away, and you have to call in and hope you can work your way though the Dell phone maze to find someone that will give you the info and take the order.

I have no idea why dell would have taken a useful part of their website and messed it up so badly on an “Update”. Yes they put in some new fancy things but man took out the one real useful part and left in such a bad bug in sorting I can’t believe they haven’t fixed it.

In short. Fix the bugs. And allow us to extend our warrantees over the web like we used to. We hate calling.

 
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