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Use Videoconferencing CRM to Help Store Customers

90 points posted to Sales Strategies, Service and Support by trueblue May 12

Store employees for mass retailers are not knowledgeable about Dell's products. Dell should use a videoconferencing CRM system to direct store customers to expert Dell sales consultants for live, face-to-face help. ClairVista's Live Expert system is perfect for this.

phubert
May 13		 Problem: DELL's sales staff aren't always so knowledgeable, either!!!

But otherwise, it sounds like a VERY good suggestion to me!
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