Listen to the customers not the HIPPOS (HIghest Paid Person's Opinion)

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Listen to the customers not the HIPPOS (HIghest Paid Person's Opinion)

120 points posted to Service and Support by jervis961 Apr 17

I can't believe I'm saying this but perhaps Dell could utilize a new system from Microsoft to help it listen more to the customers rather than the executives (HIPPOs). I'm sure it could be harnessed in some way.

http://blogs.zdnet.com/microsoft/?p=1342

phubert Apr 17	Right. It ain't the execs who know what's going on with the PRODUCTS.
jervis961 Apr 18	Brings new meaning to the game "hungry hungry hippos". :D