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130

Order websites need better design and testing! Example: the PowerVault MD3000i

130 points posted to Servers and Storage by phubert Apr 17

Website error? PowerVault MD3000i

In configuring a PowerVault MD3000i, I kept getting a pop-up "compatibility error" with no selection anywhere on the page to address it.

A co-worker indicated he, too, had encountered such an error when configuring a SAN device

jervis961
Apr 17		 I had something like that when I followed a link to a low priced Dell PC. I was trying to research a low cost product for someone and noticed an item in the deal they didn't need. When I tried to remove it the pop up said I had a compatibility error. I guess Dell would rather force people to buy things they don't need then to let them remove it on a deal system. You would think they wouldn't leave the option to uncheck it but they did.
phubert
Apr 17		 :-D Where in _our_ case, they were telling us we needed something they wouldn't OFFER...
aaron_h
Apr 17		 It might have just been a glitch in the website, I just checked both a PV MD3000i starter kit and complete IP SAN and no compatibility errors on the default, and when I made changes to create a compatibility error, it gave instructions on what needed to be changed to clear it up.
Any other details you can provide?
phubert
Apr 17		 Were you using Firefox, aaron? I may have been, it's my default. Though that sort of thing shouldn't in any way be browser-dependent.
phubert
Apr 17		 Were you using Firefox, aaron? I may have been, it's my default. Though that sort of thing shouldn't in any way be browser-dependent.
phubert
Apr 17		 oops... hit my double-click button! :(
phubert
Apr 17		 Also, Aaron, might it matter that I came in with my CA Govt premiere login???
phubert
Apr 17		 state of CA, that is...
aaron_h
Apr 17		 Both are possible, I'll try to remember to dig Firefox up again and try that but I cannot see how that would be a browser issue, much more likely it is the premiere page if anything.
phubert
Apr 18		 No, it really shouldn't be, Aaron... still, could be related to the premiere login... just more variables in the mix.
aaron_h
Apr 18		 There should be a Feedback link on the bottom of the page to report errors. Give that a try and report the errors you are seeing.
phubert
Apr 18		 :) next time I get out there!
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