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Service Tags on monitors

290 points posted to Monitors and Displays, Sales Strategies by ekozel Apr 14

It took 3 hours to get a replacement monitor for a bad monitor. Unfortunately Dell does not service tag monitors. In a 350 PC environment the business user doesn't always have access to records 1 or 2 years old. Also in this environment monitors and PCs move around and sometimes the pc it was ordered with is no longer the PC it's attached to, or if it was ordered without a PC makes it's very difficult to get a replacement monitor. You should consider placing a service tag on all monitors so that they can easily be tracked back to the origin of sale. Expecting the customer to maintain a record of hundreds of monitors and which ones were purchased when and the order number just isn't a feasible solution. It aggrivates the customer and takes too long to find a solution to get the replacement monitor they need. If not a service tag a serial number.

sugarbear
Apr 14		 At one time they did have a service tag number on the CRT`s.
anji
Apr 14		 Maybe the existing PPID numbers could be used in the same way.
mizsteel66
Apr 23		 agreed!!!
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