DELL Idea Storm Team - Each idea should be responded to.

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DELL Idea Storm Team - Each idea should be responded to.

470 points posted to IdeaStorm by stormrider451 Mar 4

Hello there.. I realize this might have been posted before. But, it obviously has not worked to this point. So here it is.

I think the DELL IdeaStorm Team should try their best to reply to EVERY idea regardless of how unrealistic that idea is; not just most popular ideas. I can understand not posting to negative ideas or ideas that simply have been posted to screw around. Every positive idea should be commented on. Its not that hard to have someone go over every idea that has been posted in a day and write some sort of small message. It doesnt take much, just a simple message saying for example: "sorry but I think this idea is not going to happen soon". Or "sorry but we do not find this idea possible". Its simple things that really make the poster know that they are being heard at least. Many of us are here because we like DELL so much we would like to give them a hand with ideas that we might come up with. Of course, some ideas will be regarding things people want on a certain product they want to buy, but I think thats fine too. Take for example my case, I have three ideas so far posted and only one has been answered:

1) Answered: http://www.ideastorm.com/article/show/10076698/XPS_One__More_Video_Power_on_X...
2) Not Answered: http://www.ideastorm.com/article/show/10077288/XPS_One__Unecessary_Adobe_Elem... **
3) Not Answered:
http://www.ideastorm.com/article/show/10077717/Dell_Ink_and_Printers__Sell_th... ***

If you go look at the one that is answered, you will see an example of what I am asking for, you can see there how the idea was answered swiftly and at least it gives me some sort of reply. Comments like these is what I am looking for. Not getting ideas answered makes me really not want to post anything else because I feel I am loosing my time trying to figure cool things that could help my favorite computer company. Dell, if you have this idea storm, lets do it the right way. Make your costumers feel welcomed and that they should keep trying. Is that so much to ask? I mean, I go over each idea posted every day in less than 10 min. Its doable.

Thanks!

jorge Mar 4	Only positively voted ideas and only those on the site for more than a month or with a mote rate to qualify it such a response. Also, the idea should be fully thought out and described, otherwise they can continue to ignore the half baked ideas.
stormrider451 Mar 4	To me a whole moth is far too long, it is unacceptable that it would take so long for someone to look at it and post a simple comment. Negative ideas, I can buy that, no need to post on those. Same with half baked ideas that dont even make sense. But common, any positive idea deserves a simple post a tthe very least. If its a great idea, then sure post a whole paragraph or several times. But at least once should be the norm.
stormrider451 Mar 4	There jorge, I made the adjustment with your comment in mind. Now do i get a promotion? :D
jorge Mar 4	Sure!
winoffice Mar 4	This is an excellent idea, PROMOTED! jorge: "Sure!" You mean "Surely not!", don't you? After all, you demoted this, didn't you?
jorge Mar 4	Well when we get the "change our vote button" I'll change it. So once again, "SURE"!
phubert Mar 5	This is a variation (a better variation) on my suggestion that they add an ACKNOWLEDGED status... I wonder if THIS will get much traction??
phubert Mar 5	Maybe I should ask that they merge mine with this...
phubert Mar 5	Mine is here: http://www.ideastorm.com/article/show/72746/Dell_set_suggestion_status_to_ACK...
dawn_l Mar 5	All- As I mentioned in the MOD blog, we are working on a plan to boost the review process. This does include a more structured review process and cadence. I have to challenge the idea that acknowledgements are of much value. As awesome as the IS team is, we are not experts in all aspects of Dell business. We read all ideas within hours of a posting. When the business units review ideas, the most popular ideas draw their attention for a complete review. Agreed that a Dell response to the evaluation of ideas is a priority and you will see some changes over the coming weeks. So, immediately having a response to all the ideas in unlikely, especially since innovative ideas take time to review, evaluate and implement. Thanks, Dawn
tekhawk Mar 5	Dawn, here is a idea that was start like a month ago as im to lazy to look at the time stamp on it could you please poke the linux team for us on that one as they seem to either be MIA or just flat not looking at it http://www.ideastorm.com/article/show/76410/Ubuntu_Line__Give_us_the_choice_o...
bren50c Mar 6	i think they do a pretty good job to be honest
tekhawk Mar 6	most of the time some times they totally forget about ideas though
phubert Mar 6	Merged Idea originally posted 08/07/07 Dell: set suggestion status to ACKNOWLEDGED as soon as it is SEEN If Dell has VIEWED a submission, its status should be set to ACKNOWLEDGED. THIS way the originator will at least know Dell has SEEN her/his submission. FEEDBACK is vital!
phubert Mar 6	Merged Comment originally posted 08/07/07 "Why don't you write me, I'm out in the jungle..." (from Bridge Over Troubled Water, Simon & Garfunkle album)
premcv Mar 6	Merged Comment originally posted 08/07/07 True, phubert, I agree with you. If all the Ideas were acknowledged, then we'll atleast know that Dell is infact having a look at the ideas, rather than doing it for later, where, possibly the value of the post could be lost.
jorge Mar 6	Merged Comment originally posted 08/07/07 We know they don't actually read it. Somebody else up in the food chain processes it before they can do anything with an idea.
premcv Mar 6	Merged Comment originally posted 08/07/07 Really? I actually remember dell_admin1 saying that they do read through the Idea.
phubert Mar 6	Merged Comment originally posted 08/07/07 yes. And this suggestion is not to suggest that Dell -approves- of the submission, merely that they acknowledge SEEING it. "none" implies (to me) "YOU AND your entry are worthless, please go away"
premcv Mar 6	Merged Comment originally posted 08/07/07 Hmmmm, but only just seeing it? Why not reading it?
jorge Mar 6	Merged Comment originally posted 08/07/07 Well the admin's seeing it is not a factor, they can't do anything with it, we've proven that. Most likely a dept. manager needs to mark it off then the admin's mark it.
premcv Mar 6	Merged Comment originally posted 08/07/07 Like yesterday when matt_d was around from the Linux group, maybe some one in a similar position as him. Eh?
phubert Mar 6	Merged Comment originally posted 08/07/07 something like that
premcv Mar 6	Merged Comment originally posted 08/07/07 Hmmm... that's a good start. But what about the countless ideas that have been in here and not provided a status?
phubert Mar 6	Merged Comment originally posted 08/07/07 exactly why I've added this one... a bunch of mine (yeah, they probably DO mean "You AND your ideas are of no value to us, please go away!") :-D
premcv Mar 6	Merged Comment originally posted 08/07/07 Hmmm... *sigh*
soryps Mar 6	Merged Comment originally posted 08/16/07 thats a good idea. on the other hand it may create expectations for some people. Also, some ideas may be read by some people in dell but these people may not be authorised to change the status.
phubert Mar 6	Merged Comment originally posted 08/17/07 It also goes back to site redesign. For example... although we see which threads we've touched have new comments, we have no idea HOW MANY of the comments are one we haven't seen. I suppose one could say we should remember where we've left off, but if we're following a hundred or more threads...
phubert Mar 6	Merged Comment originally posted Mar 5 Dell Admins: MERGE this idea with: http://www.ideastorm.com/article/show/10077905?page=last#lastPost
jackie_c Mar 6	Merged Comment originally posted Mar 5 @phubert: Shouldn't it be the other way around? Merge that idea with this one?
phubert Mar 6	Merged Comment originally posted Mar 6 But, Jackie, I wonder if I'd have to modify this one to encompass that (or better express the thought)...
jackie_c Mar 6	Merged Comment originally posted Mar 6 @phubert: That is strictly up to you, if you want me to merge it with that idea, I will be happy to do so :)
phubert Mar 6	Merged Comment originally posted Mar 6 Will its POINTS be -added- to that idea, Jackie? That would seem to make sense...
phubert Mar 6	Merged Comment originally posted Mar 6 If the answer to that one is "no", then, no, don't merge it.
jackie_c Mar 6	Merged Comment originally posted Mar 6 It will combine points depending on who has promoted or demoted the idea. I will merge them for you :)
phubert Mar 7	Thank you, Jackie! :-)

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