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250

Dell: Include SMART Hard Drive application on all systems sold with a rotating hard drive and any SMART enabled device.

250 points posted to Accessories (Keyboards, etc.), Desktops and Laptops by jorge Mar 4

Self-Monitoring, Analysis, and Reporting Technology = S.M.A.R.T.

Dell you sell a hard drive with all the systems you have, yet you never include the software that reads the hard drive monitoring parameters. These parameters can alert the customer of any issues with the hard drive from temperature to errors reading or writing and can aide your support group in diagnosing a hard drive that if failing or failed.

Help your customers out and include the software that reports the error parameters which all modern hard drives list out via SMART!

Here's more info for you who don't believe S.M.A.R.T.

sugarbear
Mar 4		 Good idea, the software available now dosen`t work on Dell pc`s.
bsmmoney
Mar 4		 I think dell should just convert to solid state anyway, but yeah good idea
jorge
Mar 4		 Even if its solid state you'd want the same reporting and analysis of you drive, solid state does not equate to no failures.
jmxz
Mar 7		 Already offered?

delllaptop% dpkg -l | fgrep S.M.A.R.T.
ii smartmontools 5.37-5ubuntu2 control and monitor storage systems using S.M.A.R.T.
peterbach
May 16		 I just baked my drive under Windows XP. The cpu fan kept running all the time, and after a few days, I figured it out. There were dust bunnies all inside, and the CPU was hot as heck! The drive failed to boot XP, but Spinrite saved the day. I got my data back, but the drive is cooked. Spinrite showed that the drive temp was 50C+ while in the failed state. This is 10C over the vendors operating temperature.

Oh yeah, AFTER I booted again after running spinrite, the Dell BIOS told me there were to many SEEK errors, and the drive was going to fail, and should be replaced immediately! If the PC told me the operating temperature was 50C for a week, this problem could have been avoided. Maybe it was pilot error, but the PC BIOS or Windows XP didn't do anything to help me out of the situation.
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