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240

Global Purchasing and Support

240 points posted to Dell, Service and Support by albertane 02/22/08

One thing that would make Dell invaluable as a business partner to medium and large business customers would be to offer global purchasing and support.

Our company has offices and sales reps around the world and they all need computers. Right now, we have to get our Dell Sales Rep in the US to give us contact information for a Sales Rep in whatever country we need to purchase for. Then we have to work with that Sales Rep, who usually has poor English skills to get new computers specified, quoted and ordered. This is very long, error prone process.

Dell should work to allow US Sales Reps to order systems with localized OS, applications, keyboard and power and for them to be able to ship anywhere in the world.

We should be able to call up our US Sales Rep, order a notebook with a Traditional Chinese OS and Office, and a Taiwan keyboard and power cord and have it shipped directly to our employee in Taiwan.

Please standardize the models and options that are available in different countries so that we can have a worldwide standard for our computers and don't have to choose different configurations for each country.

You should also provide global support so that we don't have to transfer warranties around if we move systems between countries or if an employee is traveling overseas and needs their computer fixed while they are away.

If Dell could do this, it would be invaluable to our company and would save us tons of time and money and give us more reason to continue purchasing from Dell.

 
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