IdeaStorm | Dell Community IdeaStorm
Community IdeaStorm Dell Community All Ideas (Popular Ideas)
Print
Storm Sessions
Storm Sessions Dell Community Idea List0

  From Storm Session:
Dell Facebook: To “FAN” or not to “FAN”… What do you think?
110
Closed
Care for the US market... but for the other markets as well! By cestuila,  Jan 26, 2010

These Facebook Fan pages, just like this (awesome, I must admit!) IdeaStorm board, just like Dell's Twitter accounts are very US-centric.
I understand it must represent a big share of Dell clients, but other markets feel left alone.

Just think how often I get this feeling of:  " Wow, that's a cool deal on the Dell Outlet! ... Ah, but there's no Dell Outlet in my country :( "

There are some pretty big markets in Europe I'd expect, but they would care for a bit more localized attention.
I've mentioned before the option of having kind of "ambassadors" in these markets, who would receive some guidelines from Round Rock, but would also be able to adapt them to the market.
cestuila110.0
  Tue Jan 26 20:27:21 GMT 2010
Comments: 6
Categories: Advertising and Marketing  Dell Community  Dell Web Site  
Status:Acknowledged



  From Storm Session:
Dell Facebook: To “FAN” or not to “FAN”… What do you think?
80
Closed
put a link to your facebook/twitter/whatever else on your home page By jdelidc,  Jan 30, 2010

 most of the websites ive been to that have facebook pages put a link to their facebook on the bottom center of their home page. where's dell's link at? 
jdelidc80.0
  Sat Jan 30 17:58:44 GMT 2010
Comments: 0
Categories: Dell Community  Dell Web Site  
Status:Acknowledged



  From Storm Session:
Dell Facebook: To “FAN” or not to “FAN”… What do you think?
90
Closed
Put more personality into the Dell Facebook pages. By jervis961,  Jan 25, 2010

 Currently the Dell Facebook pages are little more than an advertisement.  Most posts are "hey look at this deal" or "how about this new option we have" which gets old QUICK.  We have no idea who it is posting these comments so there is no real connection made.  

How about having hosts for the different pages so we can start to build a relationship.  Let us know a bit about the host, let them engage in some banter with us.  The host can ask questions that get fans involved in a conversation, like "what is the website you visit the most?" or "what was your favorite thing about your first computer?".  These questions will get the fans talking to each other and the host.  How about if the host posts a comment on a random fan's wall once in a while.  Just to clarify the host would need to actually look at the fan's profile and make an intelligent comment, not some generic "thanks for being a fan" post.  If you make things fun and build a relationship more people will want to participate.  Maybe they'll even buy a Dell because of it.   
jervis96190.0
  Tue Jan 26 01:19:27 GMT 2010
Comments: 3
Categories: Dell Community  Dell Web Site  
Status:Acknowledged



380
Latitude XT with Linux? Latitude XTn? By aikiwolfie,  Feb 16, 2008

Are Dell planning to release a version of the Latitude XT with Ubuntu or some other flavor of Linux?

This is both an idea and a question. I would really like to see a version of the Latitude XT with Ubuntu. Looking at the video that has been posted on D2D and is now currently doing the rounds on the Linux Community site, it would seem Dell are teasing us a bit.

So how about it Dell? Are you big enough to bring the Latitude XT to Ubuntu?
aikiwolfie380.0
  Sat Feb 16 11:51:57 GMT 2008
Comments: 6
Categories: Dell Community  Linux  Latitude  
Status:Acknowledged



  From Storm Session:
Dell Facebook: To “FAN” or not to “FAN”… What do you think?
40
Closed
Facebook Giveaways By TheBlackKnight,  Jan 26, 2010

I'm a Dell fan on Facebook because I love Dells. But being a fan seems more like a statement to all my friends than actually something worth doing. It's nice knowing about all the deals via Facebook but I'd love to see some Facebook only giveaways. Nothing big like a computer (although I certainly wouldn't complain) but even something like a thumb drive or sunglasses or whatever, just more incentive to check in on Dell's Facebook page and actually participate in dialouges and discussions. 
TheBlackKnight40.0
  Wed Jan 27 00:16:56 GMT 2010
Comments: 1
Categories: Dell Community  Dell Web Site  
Status:Acknowledged



290
Create a wiki for the community to contribute guides on how to use linux on your computers. By kevstar31,  Aug 8, 2007

Examples:
https://wiki.ubuntu.com/
http://gentoo-wiki.com/
Update:The reason I think there needs to be another one is for hardware specific information like xorg.conf.
kevstar31290.0
  Wed Aug 08 23:38:02 GMT 2007
Comments: 5
Categories: Dell Community  Linux  
Status:Acknowledged



50
Dell forum employees to monitor the forum on weekends. By sugarbear,  Jan 3, 2010

I would like to see forum liaisons or moderators monitor the forum on weekends. On the weekends, there are people trolling and posting inappropriate comments.
It is a family site and I would not want some of the younger people reading some of these posts.
sugarbear50.0
  Mon Jan 04 03:44:48 GMT 2010
Comments: 0
Categories: Dell Community  Service and Support  
Status:Acknowledged



60
Search option By isaiah40,  Dec 19, 2009

One thing that would be extremely helpful--ESPECIALLY TO NEW USERS--both on ideastorm and community would be to allow members to search for specific words and/or topics...with a EASILY accessible search tool so that ideas are not duplicated and reduplicated.

Thanks for your consideration.
isaiah4060.0
  Sat Dec 19 21:35:18 GMT 2009
Comments: 0
Categories: Dell Community  IdeaStorm  
Status:Acknowledged



60
Closed
Customer Service - Ombudsman By Grendor,  Dec 10, 2009

Hello,

I have had many good experiences with Dell and their products and services, but I have and had many bad experiences with dell support as well.

My suggestion is to create an Ombudsman position in Dell to try to deal with customers who have unresolved issues and problems. There needs to be a place to get help without needing to start a case with the Better Business Bureau.

Also Dell needs to have a higher level of customer service since many complaints go no where. And trying to get help often gets customers very upset and/or angry with having their problem not get fixed.

I understand some customers will never be pleased with some outcomes no matter what is done. But others like myself simply want to have our issues with Dell resolved in a timely manner, without always being stringed out over days and weeks.

I purchased 3 items in the last few months, 2 sp2309w monitors and one headset. I got the monitors very quickly and they are an excellent quality monitor. But my headset is another story I have been waiting for 2 months now to get it, and support simply puts me off by saying ill get it next week. But next week comes and i still dont have it so I call and they tell me next week, or they say they will get back to me in two days. But I never get a call or an email and i start the loop again.

I have read many stories about get service and great products, but i have also read and have had bad support and service as well. If Dell would please attempt to resolve some of my concerns and others it would create a happy customer and would also increase sales. Since an issue not fixed is lost revenue and friends and family are told and more business is lost.

Thanks for reading this, it is my hope that an Ombudsman for Dell is created.

Sincerly Yours
Grendor

DELL/ Status Update

Please see jackie_c's comment
Grendor60.0
  Thu Dec 10 18:52:30 GMT 2009
Comments: 3
Categories: Dell Community  Service and Support  
Status:Already Offered



100
add ability to search on items with punctuation... By jeffme,  May 6, 2007

for example, searching on "13.3" yields no results, but there are plenty of articles that include it... this might help cut down on dupes & redundancy & redundancy
jeffme100.0
  Sun May 06 17:15:36 GMT 2007
Comments: 4
Categories: Dell Community  IdeaStorm  
Status:Acknowledged



240
IdeaStorm, delete accounts without a unique e-mail or traceroute. By jorge,  Jun 23, 2007

IdeaStorm, a few if not a ton of your members are double dipping accounts to push their agenda at the cost of your perception. Require unique e-mail registration e-mail address's and require e-mail verification prior to letting them login. Also, IP track them like you attempt to do with Google-Analytics and any dupe accounts should be removed and everything associated with it. You have the resources now use them.

Start Jul 2nd. link to florida web design companies pageprovided by florida web site design


DELL/ Status Update
We now require email verification for new users prior to letting them log-in. We also added a function for existing users to update or change the email address they registered with.
jorge240.0
  Sat Jun 23 21:00:32 GMT 2007
Comments: 46
Categories: Dell Community  IdeaStorm  
Status:Partially Implemented



160
Dell Create a website for your customers where they can aid you in improving your company! By jorge,  Jun 22, 2007

Dell set up a website where your customers can give you their wishes and dreams on how to make Dell a better company! Have only customers who actually buy your computers, so they must first provide a unique Serial number from one of their purchases to get online. Customers with hundreds of serial numbers can get that many, how do I put it, some kind of value to their opinion. This can really aid you in determining what your customers will buy and they will have the backing of their past purchase decisions to help determine what you should actually do instead of going down some path which will bankrupt your company! You can set it up so the fellow customers can voice their opinion on the wishes and dreams posted by others and help determine the validity of the thought presented. Anyone posting a thought/wish/dream will have to back it up with a purchase or several depending on their wighted value posted by the customer, this will prevent Dell from being left out on a lurch with some product only one person will buy. Anyone not backing up their presented action will no longer have their serial number responded to when a support call is placed for it, or an additional charge will be incurred if the still want help with that system. In short you won't have to leave your backside exposed as valued customers will be covering, if you know what I mean.

Start Jul 2nd: link to florida web design companies pageprovided by florida web site design
jorge160.0
  Sat Jun 23 04:01:29 GMT 2007
Comments: 5
Categories: Dell Community  
Status:Acknowledged



80
Improve the Dell Community Home page. By jervis961,  Oct 8, 2009

Thinking about the most successful community sites (Facebook and myspace) makes you realize the power of the connections we make to others while using theses sites. These sites are a great place to talk to old friends, family and others who care about you personally but usually they don't want to talk to you about tech stuff unless they have an issue.  The Dell Community sites are a great place to go if you have a problem or want to read about what Dell has to offer but isn't exactly known as a place to socialize.  The Dell Community home page could be a site where the community members could go to socialize with other members who share a common interest.  Want to talk about the newest technologies or how you use your Dell system?  The Dell Community home page would be the place to go.  

I'm not talking about a simple forum, blog or friend list here.  Learn from myspace and facebook in order to combine them all into one easy to use interface where the user controls the content.  Its a bit hard to explain in writing but like a social network site your activity and that of your friends shows up in a center column in a news feed.  The news feed shows previews that are easily expanded if you chose(without leaving the page).  If the user chose to do so articles from Direct2Dell, new posts from favorite forums or new Ideas from Ideastorm could be shown in this area as well.  The user would be able to directly comment on anything in the news feed without leaving the page and would also be able to post general comments which would show up on their friend's home pages.  In the general comments users could provide links to interesting articles, video content, pictures or just a general comment.  Users could visit friend's profile pages where personal information, pictures or whatever users decide to share can be found.  Updates to posts they have participated in produce an update notification allowing the user to easily keep up with the latest conversations.  Private messages can also be sent to users for those things you don't want to share with everyone.

This kind of site could be a hit with new Dell users as well as the current members.  Since the user controls the content they see and share it could be the perfect combination of tech talk and social networking. 

jervis96180.0
  Thu Oct 08 23:36:29 GMT 2009
Comments: 2
Categories: Dell Community  
Status:Acknowledged



210
Integrate IdeaStorm with the new Community site properly. By aikiwolfie,  Nov 15, 2008

Dell needs to integrate IdeaStorm with the new community site properly. The new site is confusing enough without people suddenly having to sign in again with another user name and password.

The whole point of single sign-on is you have only one user name and password and sign-on only once persession.

I have noticed that the new Dell community site does support polls. IdeaStorm ideas could have a default poll automagically added to them. So there will always be a vote up or down facility. Idea creators would also be able to add more options.

As a tool for finding out what customers want it would be so much more powerfull than the current IdeaStorm forum.
aikiwolfie210.0
  Sat Nov 15 14:13:27 GMT 2008
Comments: 0
Categories: Dell Community  IdeaStorm  
Status:Acknowledged



1340
ONE user account for ALL Dell sites By winoffice,  Oct 3, 2008

It would be good if the Dell Web sites (main dell.com site, IdeaStorm, Community, Direct2Dell, etc.--in short, all of the sites on the top yellow bar on every IdeaStorm page) would work together in such a way that I would need only one account for all of those sites. To be required to have one separate account for every single Web site is hard and annoying.

Oh, and get rid of the password rules while you are at it. One uppercase, one lowercase letter, I cannot even use letters "w", "i" etc. because they appear in my screen name. That is even more annoying and hard.

DELL/ Status Update

Please see vida_k's comment
winoffice1340.0
  Sat Oct 04 04:15:13 GMT 2008
Comments: 6
Categories: Dell Community  Dell Web Site  
Status:Acknowledged



60
Global tree seed distribution By greengiant,  Jun 11, 2007

I suggest the following idea. Dell to establish a website for the global, free distribution of tree seeds to the public, business and land owners. The front page could show a globe, which allows the user to zoom in on their location to reveal tree density and type. Full information on each tree type is to be made available.

After registering, the user requests the tree seed type that has already been selected for him by an expert, based on the users address. A number of those seeds are then despatched, along with full instructions on how to grow and care for the seed.

Tree saplings would also be made available but at cost price.

Tips on how to organise community schemes to plant groups of tree seeds/saplings as well as involving business and land owners in allowing staff to plant seeds/saplings at their place of work could also be included on the site.

Links to environmental agencies relating to the users country would be included to assist in boosting membership of those agencies.

This idea works on many different levels. It make use of the global reach of the internet to provide free of charge, the seeds to kick-start a massive, global tree planting campaign - perhaps millions across the world. The site enhances the Dell name and it's 'green ethos' during the life of each tree. Dell would therefore hold a large database of enviromentally aware people for future 'green' marketing. In addition, as each tree matures, carbon dioxide is absorbed and will make a beneficial difference to our planet.

greengiant60.0
  Mon Jun 11 16:03:29 GMT 2007
Comments: 2
Categories: Dell Community  Environment  
Status:Acknowledged



440
Wiki-Dell By thebittersea,  Feb 18, 2007

User Based Customer Support & Community Knowledge. Top quality contributors should also have a reward system through Dell.

thebittersea440.0
  Sun Feb 18 16:29:50 GMT 2007
Comments: 14
Categories: Dell Community  
Status:Under Review



80
Use Dell`s extensive email data base to invite people to try Ideastorm and the Forums. By sugarbear,  Oct 16, 2009

There are still many people that don`t know about Ideastorm or the Dell Forums. The data base is already in place and could be used to generate email invitations to all Dell customers.
sugarbear80.0
  Fri Oct 16 20:21:50 GMT 2009
Comments: 0
Categories: Dell Community  IdeaStorm  
Status:Acknowledged



150
Expand Dell TechKnow 2.0 to Other Countries By aikiwolfie,  Jun 28, 2008

While browsing around Dell.com I found a video on Dell TechKnow 2.0. I think this is an excellent idea that should be expanded around the globe. Here in the UK there has been a lot of debate about the dumbing down of IT skills.

Like the US we also have problems in our class rooms a program like this could help with in similar ways as it has in the US. I think it's a great idea to identify things that people can do rather than make them feel bad about things they can't do.

Dell really deserves a round of applause for this program and should do a lot more to expand and promote it. Well done Dell!
aikiwolfie150.0
  Sat Jun 28 15:41:21 GMT 2008
Comments: 0
Categories: Dell Community  
Status:Acknowledged



380
Closed
Fix the log in function on IdeaStorm By jervis961,  Nov 20, 2008

A few of issues need to be fixed with the log in for IdeaStorm.

1. The site forgets my log in information.

While it might not be a large problem for those who log in once a day it is a huge pain for others.

2. The area for inputing your username and password are already populated.

We shouldn't have to delete out the words "username" and "password" in order to enter our log in. This also causes problems with password saving and form filler programs.

3. The log in actually occurs off site.

We don'tt actually log into IdeaStorm but some SalesForce security program. Cross scripting is a pain and bogs down the lsite's oad times.

4. We still do not have a universal log in for the Dell Community sites.

You would think that since IdeaStorm and the other community sites were upgraded within weeks of each other Dell would have made they had a single log in.





jervis961380.0
  Thu Nov 20 16:25:17 GMT 2008
Comments: 16
Categories: Dell Community  IdeaStorm  
Status:Implemented


< Previous12345...10Next > Page 1 of 10

Login to IdeaStorm

Don't have an IdeaStorm account?
Register Now.


Username:
Password:

Forgot Password?

Your Ideas in Action

    Happy 2010 everyone! I know I'm a little late with the holiday greetings, but there is a lot to share on...

Introducing Storm Sessions


The Dell Community has:
  • Contributed  13,541 ideas
  • Promoted  713,515 times
  • Posted  88,805 comments

Dell has:
  • Implemented  409 ideas

Follow us on Twitter


Filter by Category

Top Idea Makers