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370

get dell to look at our ideas soon not when we have 100,000 points By moneymikeyp7, Aug 11, 2010

get dell to look and make our ideas something fast not when we get a lot of votes!

Comments: 9
Categories: IdeaStorm

Status:Acknowledged

180

Workstation Class Laptop By martyb, Aug 17, 2010

I need a laptop workstation to replace my tower. I need ECC memory and a SLC solid state disk. An M4500 with these features would be ideal.

Comments: 0
Categories: Laptops Precision Workstations

Status:Acknowledged

20320

National Call Centers [and other Service Improvement Ideas] By henrieb, Feb 17, 2007

As a corporate customer I like Dell's products and my USA customer support. I have read the web about all the people that have had problems with Dell customer service and mine and others are not isolated incidences. If you want people to be loyal take a hint from the corporate sales and give Home users even a little customer support. My corporate help does not read scripts, they have the power to take ownership and fix the problem. Granted I do buy Gold support. If Dell thinks it saves money for bad support; I have personally talked 20 or 30 people out of buying a Dell.

* Addition: After reading several of the comments on this topic it appears that what we really want is someone in customer support that will listen to us, and hopefully help us. Culture and language barriers just make this harder. Maybe a better way to track customer performance would be to find out if they really helped someone and not how fast they can end the call. Dell management needs to start taking ownership of this problem. Maybe Dell management needs to start calling Dell support with fake problems and see it the system they created can help them, it sure does not work for us.

Comments: 660
Categories: Service and Support

Status:Under Review

2030

Give us the option to upgrade / replace the videocard in all laptops By Rebel333, Apr 24, 2010

Do not Integrate the videocards to your motherboards, but use a proprietary module! This case we do not have to change the whole motherboard if the videocard going to dead. We also could replace your cheap Nvidias, ATIs to better watt/performance videocards like to Ati Mobility HD5830 and later to more modern. Thanks!

Comments: 22
Categories: Laptops

Status:Acknowledged

1480

Make Anti-Glare Screens Available on Home Laptops! By zak89, Jun 6, 2009

Currently matte/anti-glare displays are only options on (some of) Dell's Business laptops. Many pragmatic consumers would also appreciate not having to stare at their own face while using a laptop. Glossy screens might be fine for multimedia but for pratical work it is simply maddening. It also makes all but the very brightest displays unreadable outdoors. I can't imagine that Dell is unaware of this issue. It get's mention in nearly every laptop review on the web.

Comments: 11
Categories: Laptops Monitors and Displays

Status:Acknowledged

Elimate wait time to get PAID support! By ellen, 2 days ago

I;ve been on hold for what seems like forever. Not smart on Dell's part. I am looking for PAID support. I am also on the market for a high end laptop. If this is the support you get when you have to PAY for it... I can only imagine the support I'd get if I was under "free" support with a new laptop.... .

Comments: 0
Categories: Service and Support

Status:Acknowledged

1070

Better graphics options in dell 15.4 inch laptops By deusx, Apr 21, 2007

I think that dell should offer better graphics cards in their 15.4 inch laptops in the inspiron line of laptops. Though you have excellent options in most of your 17 inch laptops such as the E1705 and the XPS 1710, the E1505 has no options for decent 3D cards and there are no XPS 15.4 inch laptops.

I propose that you add a 15.4 inch XPS laptop (with an excellent 3d Card) and also introduce better 3d cards into your 15.4 inspiron lineup for the budget-minded gamers out there.

Comments: 3
Categories: Gaming Laptops

Status:Acknowledged

10290

Give us real bios control By retro, Apr 21, 2008

Give us all full control of our hardware, I hate entering a bios and seeing only the most basic settings and not much of them, I may get some faster ram and want to set the cas or i may want to adjust my hard drive settings.

Comments: 17
Categories: Accessories (Keyboards, etc.) Desktops and Laptops

Status:Acknowledged

170

replace foam packaging with recycled cardboard moldings By cbautista, Aug 17, 2010

Foam moldings may protect the shipped goods but they use up lots of room and most countries do not have the facility to recycle them.

Recycled cardboard moldings are already made of recycled material and can be recycled again, and again. looks don't matter in this case, only efficiency.

Comments: 0
Categories: Desktops and Laptops Environment

Status:Acknowledged

Wireless signal strength By shomenbanerjee, Aug 28, 2010

I have a Dell XPS M1330 and use wireless almost always in home and in office. I notice that while in office when I use a external monitor, and hence close the lid of my laptop; the wireless signal strength drop from "Excellent" to "Poor" and at times is not even able to connect. I have tried variety of positions and locations, and realized that closing the lid significantly drops the signal strength.

I think Dell should design the wireless access in a manner whereby keeping the lid closed or open should not hamper the signal strength. Either have antenna (if there is any) on 2 sides, or provide with some external antenna, or simply have it inside the laptop that is invisible to the user but passes along the perimeter of the laptop body.

Comments: 0
Categories: Broadband and Mobility Laptops

Status:Acknowledged

integrate USB disk into notebook charger By ThorstenStaerk, Yesterday

The chargers for the notebooks have become much thinner now. Fill up the space again with a USB harddisk. Advantage: You will automatically always have this harddisk with you. You could use it as a backup disk.

Comments: 0
Categories: Laptop Power Laptops Netbooks

Status:Acknowledged

Open Dell Streak hardware specification and drivers By smoku, Aug 24, 2010

Dell should consider fully opening Streak's hardware specification and basic software needed to run this hardware - hardware drivers for Linux kernel.

Dell Streak does not fit the "smartphone" segment anymore and is well suited for a newly forming "mobile computing" segment. Nokia already formed an alliance with Intel, to create MeeGo operating system targeted for this market segment, following recent big success of N900 Internet Tablet device.
Google is also targeting this segment with upcoming Android 3.

Opening Streak's hardware specification shouldn't harm Dell's sales. Competitors are perfectly able to create such devices by themselves.
On the contrary, opening the specification should lead to independent vendors porting their systems to Streak, getting Dell to the forefront of the upcoming mobile computing revolution, instead current role cat-up role using out of date Google controlled OS. More choice would definitely raise sales. There are a lot of enthusiasts, not fond of having Google Android on their pocket device.

There are already ongoing efforts to port Ubuntu Linux or the MeeGo OS to Dell Streak, but they are blocked by the lack of knowledge what hardware components Streak uses and drivers for these components.

Comments: 1
Categories: Software Mobile Devices

Status:Acknowledged

790

Choice of ATI or Nvidia graphics and better graphics cards than now on laptops! By eshwar, May 31, 2010

Hi,
some of us are brand loyal and it'd be nice if you'd have ATI AND NVIDIA options for some models atleast. The studio laptops are usually perfect but are 'spoilt' by having ATI graphics, which can be all good if it wasn't for the lack of CUDA functionality. Long ago, the Inspiron 9300 had both ATI and NVIDIA graphics options. Please try offer both brands on some of the models atleast if not all.

Also, other brands tend to have better graphics cards on average compared to Dell. Can't we have better graphics cards without buying those hideous looking gaming laptops? Like top of the line mainstream cards atleast!

Comments: 4
Categories: Gaming Laptops

Status:Acknowledged

200

Colored interiors of netbooks By mythslayer, Aug 14, 2010

Please consider white (or other colors) for interior of the netbooks and laptops. Not just the keyboard but also the bezels (I believe that's what they're called) around the screen and keyboard.

As patient with incurable cancer, (CTCL) I am using alternative therapies for healing, including color therapy to cheer my mood. A cheerful outlook has helped heal patients.

I was gifted an Acer netbook that was white on the inside. (And even though I was never a "pink" person, I found even the pink outside helped cheer my mood but mostly the interior.) Black is a negative color, denoting tense, nervous, harassed or overworked. It's just plain depressing to look at. Our family owns / owned several different colors of netbooks and laptops. All those they now have are black interiors. Ugh.

I would really prefer to buy American made products, more specifically a Dell as I'm enamored by Mr. Michael Dell's life story and creation of the Dell company. I hope you'll consider my idea.
Thanks

Comments: 1
Categories: Laptops Netbooks

Status:Acknowledged

Personalization issues when ordering an Alienware M17x R2 By rarriagao, Aug 26, 2010

Last time I tried to configure my alienware M17X (around 4K USD) and because my business takes place all over LATAM my only special request was for the keyboard to be in spanish (so I will have easy access to characters such as "ñ" ), and of course all my OS and software to be in english (and my personal nameplate), well so I didn't found the option on the page so got a customer service representative and they told me that I cann't get my Alienware with spanish keyboard layout!!! (so far the end of the complete customization process). Undaunted by this, I log on Dell's Puerto Rico shop (webpage), and sure enough they have the spanish keyboard but cann't offer me the personalized nameplate! So far what I see is a problem of logistics: they have the keyboard but is not available in the US, and they have the personalized nameplate but only available in the US (although you may remember Puerto Rico is part of the US, but not such luck, you get stucked to a very reduced DELL products offer), and internally DELL cann't either request the keyboard so the machine can be assembled in the US or to assemble the machine outside the US with an spanish keyboard and then sent to the US for them to put the personalized nameplate (or send the nameplate by DHL to the other factory).
At the end had to get my Alienware without my personalized nameplate and without the backpack just because I really need my keyboard with a different layout. In the US the market for spanish speaking people is constantly growing so it would be a great move to address this market segment needs. Also if you cann't get fully personalized equipment, then dont advertize such thing. Best regards

Comments: 0
Categories: Service and Support Alienware

Status:Acknowledged

1800

Higher end Graphics card in 14.1" By notquitehere188, Feb 17, 2007

Dell needs to stop pretending that they can't fit a higher end graphics card into a smaller laptop. ASUS puts x1600's and 7700's in their 14.1" laptops and dont have to make them much thicker or anything.

Comments: 2
Categories: Gaming Laptops

Status:Acknowledged

Improve the ordering system to allow changes By enkotec, Aug 26, 2010

Currenty when you place an order for anything - systems, peripherals, accessories - the second you press the "Submit" button, you're locked in. There is no option to change the shipping method, or add items, or cancel the order. The only recourse is to call the "Customer Service" line and talk to Joe in Bangladesh, who invariably says that it's too late to change anything (even though I just clicked "Submit" less than 15 minutes ago...)

I'm all for making sure your order is accurate before submitting it, but sometimes you make a mistake. It would be nice if Dell could get to the same level as Amazon and allow us to make changes to shipping, billing and item options after the order is submitted.

Comments: 0
Categories: Service and Support

Status:Acknowledged

150

Better Latitude E4310 By Rebel333, Aug 14, 2010

Hello at All,

Latitude E4310 is truly thin and light machine, but not perfect in every aspects. Here are my recommendations:

-Four USB 3.0 interface (the current model only has a single USB 2.0 interface and a USB/eSATA combination),

-HDMI output instead of 15-pin VGA connector,

-Higher resolution screen (on a premium machine 1366x768 pixels is just not enough),

-Better graphics option or AMD Fusion APU from when it is avaiable,

-Better scratch resistance.

Comments: 0
Categories: Latitude

Status:Acknowledged

Fix charging on the Streak By July4th, Aug 20, 2010

I thought the Streak would be a great travel device but then found out it can't be charged when the cell radio is OFF (even if wifi is on). This makes it pretty useless for long flights (using wifi, watching movies etc) as it'll likely be dead by the time I land. Every other gadget I own can be charged in "Airplane Mode" so it seems really odd that the Streak can't be. Obviously I really think you should fix this asap. Thanks.

Comments: 1
Categories: Broadband and Mobility Mobile Devices

Status:Acknowledged

Warranties By Vanakatherock, Aug 21, 2010

Offer more affordable warranty extensions and the like. I shouldn't have to rely on a promotion to get a decent price. Even then the price still doesn't match SquareTrade. How can they offer it lower than the people who built my product? The people who build it should be more affordable, right?

Comments: 1
Categories: Sales Strategies Service and Support

Status:Acknowledged

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