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410
get dell to look at our ideas soon not when we have 100,000 points By moneymikeyp7,  Aug 11, 2010

get dell to look and make our ideas something fast not when we get a lot of votes!
moneymikeyp7410.0
  Thu Aug 12 00:14:20 GMT 2010
Comments: 9
Categories: IdeaStorm  
Status:Acknowledged



190
Workstation Class Laptop By martyb,  Aug 17, 2010

I need a laptop workstation to replace my tower. I need ECC memory and a SLC solid state disk. An M4500 with these features would be ideal.
martyb190.0
  Tue Aug 17 16:08:38 GMT 2010
Comments: 0
Categories: Laptops  Precision Workstations  
Status:Acknowledged



20330
National Call Centers [and other Service Improvement Ideas] By henrieb,  Feb 17, 2007

As a corporate customer I like Dell's products and my USA customer support. I have read the web about all the people that have had problems with Dell customer service and mine and others are not isolated incidences. If you want people to be loyal take a hint from the corporate sales and give Home users even a little customer support. My corporate help does not read scripts, they have the power to take ownership and fix the problem. Granted I do buy Gold support. If Dell thinks it saves money for bad support; I have personally talked 20 or 30 people out of buying a Dell.

* Addition: After reading several of the comments on this topic it appears that what we really want is someone in customer support that will listen to us, and hopefully help us. Culture and language barriers just make this harder. Maybe a better way to track customer performance would be to find out if they really helped someone and not how fast they can end the call. Dell management needs to start taking ownership of this problem. Maybe Dell management needs to start calling Dell support with fake problems and see it the system they created can help them, it sure does not work for us.



henrieb20330.0
  Sat Feb 17 10:24:27 GMT 2007
Comments: 660
Categories: Service and Support  
Status:Under Review



190
replace foam packaging with recycled cardboard moldings By cbautista,  Aug 17, 2010

Foam moldings may protect the shipped goods but they use up lots of room and most countries do not have the facility to recycle them.

Recycled cardboard moldings are already made of recycled material and can be recycled again, and again. looks don't matter in this case, only efficiency.
cbautista190.0
  Tue Aug 17 18:42:08 GMT 2010
Comments: 0
Categories: Desktops and Laptops  Environment  
Status:Acknowledged



60
Wireless signal strength By shomenbanerjee,  Aug 28, 2010

 I have a Dell XPS M1330 and use wireless almost always in home and in office. I notice that while in office when I use a external monitor, and hence close the lid of my laptop; the wireless signal strength drop from "Excellent" to "Poor" and at times is not even able to connect. I have tried variety of positions and locations, and realized that closing the lid significantly drops the signal strength.

I think Dell should design the wireless access in a manner whereby keeping the lid closed or open should not hamper the signal strength. Either have antenna (if there is any) on 2 sides, or provide with some external antenna, or simply have it inside the laptop that is invisible to the user but passes along the perimeter of the laptop body. 
shomenbanerjee60.0
  Sun Aug 29 02:03:53 GMT 2010
Comments: 2
Categories: Broadband and Mobility  Laptops  
Status:Acknowledged



90
Open Dell Streak hardware specification and drivers By smoku,  Aug 24, 2010

Dell should consider fully opening Streak's hardware specification and basic software needed to run this hardware - hardware drivers for Linux kernel.

Dell Streak does not fit the "smartphone" segment anymore and is well suited for a newly forming "mobile computing" segment. Nokia already formed an alliance with Intel, to create MeeGo operating system targeted for this market segment, following recent big success of N900 Internet Tablet device.
Google is also targeting this segment with upcoming Android 3.

Opening Streak's hardware specification shouldn't harm Dell's sales. Competitors are perfectly able to create such devices by themselves.
On the contrary, opening the specification should lead to independent vendors porting their systems to Streak, getting Dell to the forefront of the upcoming mobile computing revolution, instead current role cat-up role using out of date Google controlled OS. More choice would definitely raise sales. There are a lot of enthusiasts, not fond of having Google Android on their pocket device.

There are already ongoing efforts to port Ubuntu Linux or the MeeGo OS to Dell Streak, but they are blocked by the lack of knowledge what hardware components Streak uses and drivers for these components.
smoku90.0
  Tue Aug 24 12:37:59 GMT 2010
Comments: 2
Categories: Software  Mobile Devices  
Status:Acknowledged



800
Choice of ATI or Nvidia graphics and better graphics cards than now on laptops! By eshwar,  May 31, 2010

 Hi,
some of us are brand loyal and it'd be nice if you'd have ATI  AND NVIDIA options for some models atleast. The studio laptops are usually perfect but are 'spoilt' by having ATI graphics, which can be all good if it wasn't for the lack of CUDA functionality. Long ago, the Inspiron 9300 had both ATI and NVIDIA graphics options. Please try offer both brands on some of the models atleast if not all.

Also, other brands tend to have better graphics cards on average compared to Dell. Can't we have better graphics cards without buying those hideous looking gaming laptops? Like top of the line mainstream cards atleast!
eshwar800.0
  Mon May 31 15:10:42 GMT 2010
Comments: 4
Categories: Gaming  Laptops  
Status:Acknowledged



2030
Give us the option to upgrade / replace the videocard in all laptops By Rebel333,  Apr 24, 2010

Do not Integrate the videocards to your motherboards, but use a proprietary module! This case we do not have to change the whole motherboard if the videocard going to dead. We also could replace your cheap Nvidias, ATIs to better watt/performance videocards like to Ati Mobility HD5830 and later to more modern. Thanks!
Rebel3332030.0
  Sat Apr 24 11:26:13 GMT 2010
Comments: 22
Categories: Laptops  
Status:Acknowledged



210
Colored interiors of netbooks By mythslayer,  Aug 14, 2010

Please consider white (or other colors) for interior  of the netbooks and laptops. Not just the keyboard but also the bezels (I believe that's what they're called) around the screen and keyboard.

As patient with incurable cancer, (CTCL) I am using alternative therapies for healing, including color therapy to cheer my mood.  A cheerful outlook has helped heal patients. 

I was gifted an Acer netbook that was white on the inside. (And even though I was never a "pink" person, I found even the pink outside helped cheer my mood but mostly the interior.)  Black is a negative color, denoting tense, nervous, harassed or overworked.  It's just plain depressing to look at.  Our family owns / owned several different colors of netbooks and laptops.  All those they now have are black interiors.  Ugh.

I would really prefer to buy American made products, more specifically a Dell as I'm enamored by Mr. Michael Dell's life story and creation of the Dell company.  I hope you'll consider my idea. 
Thanks
mythslayer210.0
  Sat Aug 14 22:54:29 GMT 2010
Comments: 1
Categories: Laptops  Netbooks  
Status:Acknowledged



1480
Make Anti-Glare Screens Available on Home Laptops! By zak89,  Jun 6, 2009

Currently matte/anti-glare displays are only options on (some of) Dell's Business laptops. Many pragmatic consumers would also appreciate not having to stare at their own face while using a laptop. Glossy screens might be fine for multimedia but for pratical work it is simply maddening. It also makes all but the very brightest displays unreadable outdoors. I can't imagine that Dell is unaware of this issue. It get's mention in nearly every laptop review on the web.
zak891480.0
  Sun Jun 07 01:46:47 GMT 2009
Comments: 12
Categories: Laptops  Monitors and Displays  
Status:Acknowledged



60
Improve the ordering system to allow changes By enkotec,  Aug 26, 2010

Currenty when you place an order for anything - systems, peripherals, accessories - the second you press the "Submit" button, you're locked in.  There is no option to change the shipping method, or add items, or cancel the order.  The only recourse is to call the "Customer Service" line and talk to Joe in Bangladesh, who invariably says that it's too late to change anything (even though I just clicked "Submit" less than 15 minutes ago...)

I'm all for making sure your order is accurate before submitting it, but sometimes you make a mistake.  It would be nice if Dell could get to the same level as Amazon and allow us to make changes to shipping, billing and item options after the order is submitted.
enkotec60.0
  Thu Aug 26 13:58:24 GMT 2010
Comments: 0
Categories: Service and Support  
Status:Acknowledged



30
Product idea: M13xt- The most powerful convertible tablet PC in the universe By DimSum86,  9:46 AM

With the M11x Alienware already proved that it could put a gaming machine in a place where nobody even expected there to be one… the netbook market. What if Alienware were to do the same thing with another category where nobody expects gaming machines to exist: convertible tablet pcs. Currently on the market there are almost no tablet pc’s that even have a discreet graphics card, much less the ability to run current pc games at any acceptable level.

What I am thinking about would be the merging of the Dell’s existing Latitude tablet PC (with a slight increase in screen size) and the Alienware M11x. Imagine a 13.3 inch convertible tablet pc with multi-touch and pen input, aimed at a wide range of users who utilize the functions of a tablet pc, yet also want a computer that is powerful enough for gaming on the go. This could include students or professionals who utilize OneNote or other hand-written note-taking programs, yet also want to use the same computer they’ve already brought with them to fire up a game of Left 4 Dead 2. Another example is artists or designers in the game, animation, or other digital content industries who need the portable graphical power to work in everything from Flash, Photoshop, and Painter, to Premiere, Maya and even Zbrush. Perhaps these folks travel frequently and want the capabilities of a Wacom Cintiq, yet in a portable and self-contained unit that does not require extra hardware.

A convertible tablet would be the perfect platform to pack all these capabilities into a single machine: A physical keyboard and powerful GPU to handle gaming, and a touch and stylus enabled screen to go along with it to handle graphics programs. This combination would lead to functionality that no other laptop out there has (without the aid of external peripherals.) Additionally it would be cool to see Alienware’s current design aesthetic applied to a tablet PC- no other convertible tablet PC I can think of features a backlit keyboard (let alone a color-customizable one) or other features that gamers would appreciate such as custom lighting on the speaker grills, or a special edition “nebula red” paint job.

If Alienware were to actually make such a product, it would definitely fill an existing gap in the market that no other system has quite addressed. Dell/Alienware, please consider making a convertable tablet PC packs gaming punch. There are people out there who wouldn't hesitate to buy this product if it existed.

DimSum8630.0
  Thu Sep 02 16:46:47 GMT 2010
Comments: 0
Categories: Gaming  Laptops  Alienware  
Status:Acknowledged



80
Fix charging on the Streak By July4th,  Aug 20, 2010

I thought the Streak would be a great travel device but then found out it can't be charged when the cell radio is OFF (even if wifi is on). This makes it pretty useless for long flights (using wifi, watching movies etc) as it'll likely be dead by the time I land. Every other gadget I own can be charged in "Airplane Mode" so it seems really odd that the Streak can't be. Obviously I really think you should fix this asap. Thanks.
July4th80.0
  Sat Aug 21 06:39:09 GMT 2010
Comments: 2
Categories: Broadband and Mobility  Mobile Devices  
Status:Acknowledged



30
Make Dell Streak Accessories more affordable By tommed,  6:14 AM

 Seriously, £55 for a plastic car kit? £54 for a case?! Can we have some sensible pricing please!! Your laptop cases start at £17!!!!
tommed30.0
  Thu Sep 02 13:14:19 GMT 2010
Comments: 0
Categories: Sales Strategies  Mobile Devices  
Status:Acknowledged



30
Stop using Broadcom wifi adapters and use something which is more Linux friendly! By tommed,  6:01 AM

 The standard wifi adapter isn't too bad (nothing too hard for a geek like me anyway), but the upgraded N wifi adapter is IMPOSSIBLE to get working with Linux! Everything else works superbly!

If you have no plans to stop using Broadcom, then just put pressure on them to develop better wifi drivers for Linux.
tommed30.0
  Thu Sep 02 13:01:04 GMT 2010
Comments: 0
Categories: Desktops and Laptops  Linux  
Status:Acknowledged



40
Elimate wait time to get PAID support! By ellen,  2 days ago

I;ve been on hold for what seems like forever.  Not smart on Dell's part.  I am looking for PAID support.  I am also on the market for a high end laptop.  If this is the support you get when you have to PAY for it... I can only imagine the support I'd get if I was under "free" support with a new laptop.... .
ellen40.0
  Tue Aug 31 15:31:51 GMT 2010
Comments: 0
Categories: Service and Support  
Status:Acknowledged



1070
Better graphics options in dell 15.4 inch laptops By deusx,  Apr 21, 2007

I think that dell should offer better graphics cards in their 15.4 inch laptops in the inspiron line of laptops. Though you have excellent options in most of your 17 inch laptops such as the E1705 and the XPS 1710, the E1505 has no options for decent 3D cards and there are no XPS 15.4 inch laptops.

I propose that you add a 15.4 inch XPS laptop (with an excellent 3d Card) and also introduce better 3d cards into your 15.4 inspiron lineup for the budget-minded gamers out there.
deusx1070.0
  Sat Apr 21 18:00:51 GMT 2007
Comments: 3
Categories: Gaming  Laptops  
Status:Acknowledged



10290
Give us real bios control By retro,  Apr 21, 2008

Give us all full control of our hardware, I hate entering a bios and seeing only the most basic settings and not much of them, I may get some faster ram and want to set the cas or i may want to adjust my hard drive settings.
retro10290.0
  Mon Apr 21 22:52:53 GMT 2008
Comments: 17
Categories: Accessories (Keyboards, etc.)  Desktops and Laptops  
Status:Acknowledged



70
Warranties By Vanakatherock,  Aug 21, 2010

Offer more affordable warranty extensions and the like. I shouldn't have to rely on a promotion to get a decent price. Even then the price still doesn't match SquareTrade. How can they offer it lower than the people who built my product? The people who build it should be more affordable, right? 
Vanakatherock70.0
  Sun Aug 22 03:25:44 GMT 2010
Comments: 1
Categories: Sales Strategies  Service and Support  
Status:Acknowledged



60
the consumers know what they need. why don't you listen to them? By elberro,  Aug 25, 2010

I bought a  vostro 1500 a few years ago. it had great speakers, graphics, processor etc. Since all in the U.S. is made to last 5 years, I found myself having to buy a newer model. I chose the vostro 3500. In compariosn after working with thiscomputer, the processor is way slower than my previous one, the sound system is terrible, the features on it cause problems like the blue window of death and the computer's check disc diagnostic to come on every other time the computer is started. Windows explorer keeps shutting down most of the time causing me to restart the computer frequently.

The vostro 3500 i know is a cheaper made work horse for the small bussines user, but maybe you should consider constructing the future models of the vostro series with better processors, a western digital hard drive instead of the seagate brand. seagate hard drives tend to crash more often than western digital or maxtor hard drives. Of what use is a system for bussiness if when you connect the unit to an external source to show a display and not have any viable speakers to produce sound like the vostro 1500 model.  The speakers being on the top of the unit just above the key board serves no purpose if it cannot be heard or if when connected to an external source the hdmi produces very low sounds and have to be boosted with louder speakers.

I fell that you have designed an inferior computer compared to the vostro 1500. though one had to use s video connectors, the output was quality and sound was great. though the processor was not i-5 or i-7, the computer was not shutting down internet explorer on a regular basis nor giving the blue window of death. I had never seen check disk run by that computer in the last 4 years of use, where as I have owned a vostro 3500 for a month and a half and have had these issues on a regular basis, this being the 3rd 3500 because the first two sent to me were defective.

I think that the vostro models in the future need to be designed entirely different than  the ones produced at present. study the vostro 1500 and vamp that model up a few notches and then MAYBE you will have a product worth advertising and selling to the public.

elberro 

elberro60.0
  Wed Aug 25 10:27:15 GMT 2010
Comments: 1
Categories: Laptops  Vostro  
Status:Acknowledged


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