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270
Backlit Keyboards an upgrade option on all laptops. By pudgyone,  Nov 23, 2011

It would be a nice option to be able to select a backlit keyboard for all laptops, as an upgrade option. Not just on selected models, but allow this to be an upgrade option.

It a very nice feature to have on a laptop. It's easy to see the keys and if you're in a dark room, it's very convient to use without turning on the lights or trying to use the lit from the screen to see the keyboard.


Rick
pudgyone270.0
  Wed Nov 23 11:00:29 GMT 2011
Comments: 3
Categories: Accessories (Keyboards, etc.)  Desktops and Laptops  
Status:Acknowledged



650
Bring back the 16:10 screen format in high end Business laptops By RocketPenguin,  Sep 20, 2011

The 16:10 screen format is much better suited to business applications than a 16:9 screen. Replacing the option of a   1920x1200 screen with a 1920x 1080 screen is simply a downgrade. Go back to the 16:10 ratios for business laptops.


RocketPenguin650.0
  Tue Sep 20 14:27:03 GMT 2011
Comments: 19
Categories: Desktops and Laptops  
Status:Acknowledged



30
Upgrade option in XPS 14z and 15z By hariprasadbekal,  2 days ago

If dell offers an option of quad core i7 sandy bridge processor in XPS 14z and XPS 15z laptops with graphics card option then it will be the MAC book pro killer for sure.compared to Apple pricing dell will definitely have an upper hand.I am for sure that it will increase the XPS sales to the next level
hariprasadbekal30.0
  Fri Feb 10 07:11:42 GMT 2012
Comments: 1
Categories: Desktops and Laptops  
Status:Acknowledged



107980
No Extra Software Option By ootleman,  Feb 16, 2007

Would love the ability to have a clean Vista install. No AOL software, no earthlink software, no google software - just a clean, original OS.


DELL/ Status Update

Per jeremy_f:

It's been a little over a year since this idea was initially posted, so we wanted to update the community on Dell software options. Our overall software strategy is to continue offering more software choices (including no software) and to provide software we feel benefits our customers' experience with their systems.
ootleman107980.0
  Fri Feb 16 20:21:31 GMT 2007
Comments: 608
Categories: Software  
Status:Partially Implemented



150
Windows Recovery on USB sticks By Dimitrios,  Jan 22, 2012


Dear Dell

imagine i buy an ultra thin laptop or tablet
there is no CD-ROM (i don't like that old brick aniways ( ROMbrick vs USBstick)
so where is mine recovery option? external CD ROM? no USB stick -.-

take it out from the safe slot,
 doo ur recovery /new instaling what ewer..
put it back in

User-added image


 

Dimitrios150.0
  Mon Jan 23 00:58:51 GMT 2012
Comments: 7
Categories: Accessories (Keyboards, etc.)  Desktops and Laptops  Operating Systems  
Status:Acknowledged



103970
Pre-Installed Linux | Ubuntu | Fedora | OpenSUSE | Multi-Boot By dhart,  Feb 16, 2007



Offer the 3 top free Linux versions for free pre-installation on all Dell PCs.

Quality free and open source software drastically lowers the cost of new PCs, and helps prevent software piracy. For example OpenOffice.org, the Microsoft Office alternative, can shave hundreds of dollars off the price of a new PC. Cast your vote for OpenOffice and other free software.

Offer easy multi-boot options with Windows Vista, Windows XP, or NO Windows (yes, Linux can entirely replace Windows!)

Offer trade-ins and Linux CDs for older model Dell PCs. Cast your vote for the mini Linux Dell PC and the Universal Education Dell PC, both utilizing free software.

Would you try Linux if it were this easy?

CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.


DELL/ Status Update
Please take a look at www.dell.com/open for linux options on the Inspiron.
dhart103970.0
  Sat Feb 17 01:46:14 GMT 2007
Comments: 1868
Categories: Desktops and Laptops  Linux  Sales Strategies  
Status:Partially Implemented



180
Better Quality Windows OEM Stickers By natakuc4,  Jan 3, 2012

The texture of the Windows Vista/7 COA below is very papery.

Because of this, the digits of the COA become faded. Hence the product key becomes illegible. This is typically prone for laptops because they have both the COA at the base of the system and because they generate more heat than Desktops. Laptops a few months old can have completely illegible COAs.

User-added image 

Compare this with some of the original WIndows XP COA stickers (some which are as old as 2001):
User-added image
 
 
These have a plasticy outside texture and are still completely legible. 

Aside from aesthetic appeal, the COA is ones right to use Windows, and one may use their product key from the COA with retail media for a clean install of Windows. I have personally can't read my Vista OEM COA, with my WIndows 7 units I put Scotch magic tape ontop of the COA but I shouldn't have to do this.

It is important that the COAs are readible.

Put plasticy or better yet metallic Windows COAs on all new Dell systems.
natakuc4180.0
  Tue Jan 03 13:39:11 GMT 2012
Comments: 13
Categories: Desktops and Laptops  Service and Support  Software  
Status:Acknowledged



130
Offer Battery Replacement in your Warranties By MasterRich9,  Jan 18, 2012

I had a recent experience with Dell Customer Support where I found out that although I was convinced to buy a 3 year extension for my mom's laptop, it did not include battery replacement. Now having the battery drained completely and my mother not understanding what she did wrong (she never unplugged it), I do not understand why battery replacement isn't something that is included in the warranty that I purchased with the product. Why not offer a warranty which offers battery replacement for a few extra bucks? I would have taken it.

I was originally told that for the laptop that I bought my mother that battery drain would never happen because there was a failsafe installed that prevents that. Well it did happen, and I was offered by Dell to replace the battery for $120-$170 (depending on a 6 cell or 8 cell battery). Why would I buy that after purchasing an extended tech support warranty for $300?...and I have never had to use tech support for anything other than the recent battery issue...was a complete waste of money.
MasterRich9130.0
  Wed Jan 18 19:23:06 GMT 2012
Comments: 1
Categories: Accessories (Keyboards, etc.)  Desktops and Laptops  Service and Support  
Status:Acknowledged



60
Alienware windows home server By ejohnson,  Jan 19, 2012

Since you now have out your x51 model (I ordered one the morning of launch)  I think a nice add on to this unit would be adding a home server to the line up.

I will probably be buying 3 more of the x51 computers this summer to install in the rest of my house, but I would love to have all of my files running off a single server in my basement.   The server box doesnt need to be a powerhouse cpu or gpu, just a powerhouse when it comes to storage.

I know you guys used to have a few server boxes, hive mind.  But its very hard to find those things anymore.

ejohnson60.0
  Thu Jan 19 14:28:34 GMT 2012
Comments: 1
Categories: Servers and Storage  Alienware  
Status:Acknowledged



60
Touch Screen Laptops.. By NumarK50,  Jan 30, 2012

Hello Dell, I have a Dell Inspiron15R N5110 laptop, which i love very much, this year will dell come out with a touch screen laptop it wii be very nice if Dell can make one me, not just in your All-in-one Desktop, that's find but would love to have one i will buy a dell systerms only this will work very well when Win 8 comes out..can i speed up my dell If i change the CPU which the laptop has a i5 2410m 2nd gen. I would like to get a i7 2nd gen..

Thanks you.
NumarK5060.0
  Tue Jan 31 00:19:54 GMT 2012
Comments: 2
Categories: Desktops and Laptops  Operating Systems  
Status:Acknowledged



380
Alienware lost its soul By Speaker,  Oct 13, 2009

Alienware earned its name by creating fancy cases that made gamers weak in the knees, they offered bleeding edge tech to stuff into those cases.  The cases finally got a remodel and they look great.  Unfortunately under the hood they are just Dell computers that are wired neatly.  If you want your dream machine to have 3 video cards, 6 hard drives, a sound card and a gamer LAN card you can Asus and several other companies have been making mother boards that can do all that for a few years now.  Alienware computers use motherboards that only have 2 PCIe slots and can only handle 4 hard drives, so you can have a video card and sound card or a video card and a Gamer LAN card or 2 video cards. I needed to upgrade my Alienware SLI system (it was 3 years old) I looked at buying another Alienware computer, but they just weren't offering anything that could do what I wanted.  I had to go down to my local computer store, buy a 2 year old motherboard that fit perfectly in my alienware case, but is far more upgradeable & powerful then anything Alienware is offering.  PLEASE DELL GIVE ALIENWARE IT'S SOUL BACK.  oh and what is with the mice and keyboards offered with "top of the line" gamer machines, why the alienware branded items and no high end industry leading stuff?  I want to recommend Alienware to my friends who want to replace there aging systems, please look into building high end machines with things that are useful Microsoft does not make a PC operating system that can use 12 gigs of RAM
Speaker380.0
  Wed Oct 14 02:51:36 GMT 2009
Comments: 5
Categories: Alienware  
Status:Acknowledged



20
don't be a parrot By Dimitrios,  2 days ago

dear DELL

first of all take off ur pink glasses and look at the real world
Stop concentrate just on social media and ignore privacy,

do both! on smart way

look how many profiles care about privacy
and are without real face pictures and have not much infos posted in
(for the prevention of bullying and harassment, wery smart people if u ask me)

and more than 50% are absolutely one time used fake logins on social media
they know that SCM ike FCB and co. recording everything u doo
every pic, every chat, post, move,
they know more about u then u about yourself and its not joke
and then,
they sell ur own data beehind ur back witout ur cnowledge for
comercials,
and it's not a secret, it's the way they make money.

(even if u deleted ur profile
and forget all u did
the commercials stil got informations abaut you,
and that's if u ask me is nothing else as spying)

social media are made and used by persons that dont care baut own privacy
and give it away freely. (not wery smart if u ask me)
(and on 10000 different social media pages it's mostly the same people)

they are millions?
yes!.
but there are billions! that still don't use social media
and never gonna use it in the whole live!

back to  you DELL
u wanna try to reach all of us and not just a smol part right?
and more important new consumers and not always just the same.

 

So My proposal for you:


use just one portal for communication
so all know where to go if one need something

(there is no sense to haw 100000 acounds on 100000 pages
and if i use mostly the 198 page, and u post som news on 4563 page i miss it..
who won? no one,
and it's a shame if u dont understand it)


Care about Personal Data protection of our customer!
and SAY U CARE!
(its hard to find privacy policy on ur page to know what u do with mine data)
otherwise we don't gonna grow

 

u can vote this down i dont care,
most importand is to open ur eyes for a sec
to the reality, from the brainwaching of socialmedia PR
that trie to say privacy is no longer a 'social norm'

maby for them but not for all of us

 

 

 

 

 

 

Dimitrios20.0
  Fri Feb 10 07:51:35 GMT 2012
Comments: 3
Categories: Dell Community  Dell Web Site  
Status:Acknowledged



390
Sell Alienware Cases again By Knottz,  Mar 11, 2011

hi

i am a HUGE alienware fan, i cannot express that enough. however i think i speak for most that building your own custom pc is a much better experience for the pc enthusiast.

i would buy an alienware laptop hands down, and although alienware's desktops are uber awesomeness, i would never buy a desktop because building them is much more fun.

alienware can make huge money off of this idea. dont even have to sell the current cases, just the predator 2.0, 2.1, and maybe one created specifically just to be sold as a barebone pc case.

even if they did make them available for a limited time, it woul be cool, but what they should do is have a few different cases for us barebone builders, but save a couple very unique cases only for users who buy complete systems.
 

. think of this:

alienware has a market they have tapped into before(in 2007, alienware sold 2.1 cases with psu's for about 400), but not have done so in a while. that market being the pc enthusiast who like to build rather than buy. there cannot be a loss of revenue when there is a market that alienware is pitching to . hell, theyre losing revenue buy NOT selling the cases.

and i dont know about yall, but for 400 or 500, if alienware were to sell cases/PSU's like they did in 07(could be 08, not sure), i would definitely but them for sure.


Knottz390.0
  Fri Mar 11 19:29:25 GMT 2011
Comments: 24
Categories: Accessories (Keyboards, etc.)  Sales Strategies  Alienware  
Status:Acknowledged



30
Alienware Nameplates in Canada By Dragoon2005,  Feb 7, 2012

i would love to be able to buy an alienware laptop in Canada but realized that the nameplate cant be customized even when alienware is in Canda!! i was hoping that alienware could fix this because in the United States they are able to get cutomized nameplates and is a bit unfair to the people in Canada. Some people wont buy alienware because of this and my idea is to allow canada buyers to be able to get the same service to customize the laptop nameplate as the USA, if this isnt fixed it could cause a problem in sales.
Dragoon200530.0
  Tue Feb 07 18:22:28 GMT 2012
Comments: 1
Categories: Desktops and Laptops  Service and Support  
Status:Acknowledged



40
Better Quality Products By meowBook,  Feb 6, 2012

It seems that in time the quality of Dell products has deteriorated all the way. The products are thinner and lighter, have better designs than that of the past however the quality control for them has not surpased the expectation of what you pay for them versus the likes of Apple. It know with Dell and other retail you get what you pay for but it shouldn't be in the literal sense. Even the parts are on backorder for 3 no maybe more of 6 weeks this is the recent case of the N5110 15R laptops. I just hope that Dell would look in Quality Control more rather than shipping without thinking.
meowBook40.0
  Mon Feb 06 14:56:52 GMT 2012
Comments: 0
Categories: Desktops and Laptops  Retail  
Status:Acknowledged



70
Camera Lock By mfturkay,  Jan 29, 2012

I was told that hackers can view laptop users from camera. There are lots of videos at youtube.
I tried with my computer and I was able to see the user from myworkplace.
Since then I don't feel comfortable using laptop.
So I wish there was a slide to cover camera.
Regards...
mfturkay70.0
  Sun Jan 29 21:25:27 GMT 2012
Comments: 3
Categories: Accessories (Keyboards, etc.)  Desktops and Laptops  
Status:Acknowledged



20
Premium Water Cooling in Sealed System for Laptops (Precision / Alienware) By sargent75,  Feb 6, 2012

Dell should work with some of these CPU water cooling specialist and come up wit ha water cooler built in in a contained system with replaceble parts for future wear & tear as an option for

Dell Precision and Alienware Laptops.
sargent7520.0
  Mon Feb 06 08:54:58 GMT 2012
Comments: 1
Categories: Accessories (Keyboards, etc.)  Desktops and Laptops  Alienware  
Status:Acknowledged



10
just an idea for a mac killer :) By zeighestfollow,  12:19 PM

Alienware labtops and desktops, alienware ideas for an awesome product and run it on some sort of android/Linux based OS, upgradable and fast big storagr and an amazing picture, I would buy that in a heartbeat, just an idea
zeighestfollow10.0
  Sat Feb 11 20:19:43 GMT 2012
Comments: 0
Categories: Desktops and Laptops  New Product Ideas  Alienware  



40
Fix the noise problem! By xpsnomore,  Jan 30, 2012

Dell,  you seriously have a problem with your tech support structure. You have too many technician in the same room and I can barely hear a word the tech said over the noise in the background. This is serious issue... i might be able to over look the fact that you sent me a refurbished laptop with some hardware AND software issues, but not being able to hear what the tech is saying is the most frustrating thing in the world and because of that I will never buy another dell.  (however I will say you techs are super nice...but if i can't hear them it doesnt help me)

ALSO my opnion on your XPS 14z model...  sure it looks pretty but function-wise....

-the DVD drive is too loud

-the keyboard keys dont always work when you press them lightly

- the screen quality on movie DVD playback is attrocious

-combining the "home" and "end" button on the arrow keys is  a HUGE mistake and not functional.



 

xpsnomore40.0
  Tue Jan 31 00:05:49 GMT 2012
Comments: 1
Categories: Desktops and Laptops  Service and Support  
Status:Acknowledged



50
Function key color on XPS15 By fireworksbaby,  Jan 28, 2012

Even though accessibility is a big issue, no one seems to consider those of us who are red/green color blind.  I just received a new XPS 15 and frankly I love it--except.

The except is Dell (or your manufacturer) decided to make the function key options red (on black keys).  These are impossible to see, even with the backlit keyboard on bright.  A soft yellow would have been a better choice, or better yet, when you press the FN key, the 'function options" light up (using the backlight color) and the "F" key designators turn off.  If you're going to multi-task a key at least make them usable by all customers.

Thanks for your consideration,
Gerald
fireworksbaby50.0
  Sun Jan 29 01:16:57 GMT 2012
Comments: 0
Categories: Accessories (Keyboards, etc.)  Desktops and Laptops  
Status:Acknowledged


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David_V 
“I began working for Dell in 2007 as a Pricing Analyst for the European division of Alienware. I recently transitioned to their Product Planning group and work closely with the team to launch the latest Alienware tech. “


Justin_B 
I am with the Mobility Solutions & Services team and am currently working on social media marketing campaigns to increase awareness of Dell’s mobility solutions initiative. I also manage our customer-facing Mobility Solutions Demo Center in Round Rock 1.  I am excited to see where this road takes me and am ready for the challenge. Let’s talk Mobility!


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