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260

Backlit Keyboards an upgrade option on all laptops. By pudgyone, Nov 23, 2011

It would be a nice option to be able to select a backlit keyboard for all laptops, as an upgrade option. Not just on selected models, but allow this to be an upgrade option.

It a very nice feature to have on a laptop. It's easy to see the keys and if you're in a dark room, it's very convient to use without turning on the lights or trying to use the lit from the screen to see the keyboard.

Rick

Comments: 3
Categories: Accessories (Keyboards, etc.) Desktops and Laptops

Status:Acknowledged

640

Bring back the 16:10 screen format in high end Business laptops By RocketPenguin, Sep 20, 2011

The 16:10 screen format is much better suited to business applications than a 16:9 screen. Replacing the option of a 1920x1200 screen with a 1920x 1080 screen is simply a downgrade. Go back to the 16:10 ratios for business laptops.

Comments: 18
Categories: Desktops and Laptops

Status:Acknowledged

150

Windows Recovery on USB sticks By Dimitrios, Jan 22, 2012

Dear Dell

imagine i buy an ultra thin laptop or tablet
there is no CD-ROM (i don't like that old brick aniways ( ROMbrick vs USBstick)
so where is mine recovery option? external CD ROM? no USB stick -.-

take it out from the safe slot,
doo ur recovery /new instaling what ewer..
put it back in

User-added image

Comments: 6
Categories: Accessories (Keyboards, etc.) Desktops and Laptops Operating Systems

Status:Acknowledged

Alienware Nameplates in Canada By Dragoon2005, 3 days ago

i would love to be able to buy an alienware laptop in Canada but realized that the nameplate cant be customized even when alienware is in Canda!! i was hoping that alienware could fix this because in the United States they are able to get cutomized nameplates and is a bit unfair to the people in Canada. Some people wont buy alienware because of this and my idea is to allow canada buyers to be able to get the same service to customize the laptop nameplate as the USA, if this isnt fixed it could cause a problem in sales.

Comments: 1
Categories: Desktops and Laptops Service and Support

Status:Acknowledged

Better Quality Products By meowBook, Feb 6, 2012

It seems that in time the quality of Dell products has deteriorated all the way. The products are thinner and lighter, have better designs than that of the past however the quality control for them has not surpased the expectation of what you pay for them versus the likes of Apple. It know with Dell and other retail you get what you pay for but it shouldn't be in the literal sense. Even the parts are on backorder for 3 no maybe more of 6 weeks this is the recent case of the N5110 15R laptops. I just hope that Dell would look in Quality Control more rather than shipping without thinking.

Comments: 0
Categories: Desktops and Laptops Retail

Status:Acknowledged

130

Offer Battery Replacement in your Warranties By MasterRich9, Jan 18, 2012

I had a recent experience with Dell Customer Support where I found out that although I was convinced to buy a 3 year extension for my mom's laptop, it did not include battery replacement. Now having the battery drained completely and my mother not understanding what she did wrong (she never unplugged it), I do not understand why battery replacement isn't something that is included in the warranty that I purchased with the product. Why not offer a warranty which offers battery replacement for a few extra bucks? I would have taken it.

I was originally told that for the laptop that I bought my mother that battery drain would never happen because there was a failsafe installed that prevents that. Well it did happen, and I was offered by Dell to replace the battery for $120-$170 (depending on a 6 cell or 8 cell battery). Why would I buy that after purchasing an extended tech support warranty for $300?...and I have never had to use tech support for anything other than the recent battery issue...was a complete waste of money.

Comments: 1
Categories: Accessories (Keyboards, etc.) Desktops and Laptops Service and Support

Status:Acknowledged

A real Area-51 (ALX) successor. By MxMatrix, Feb 6, 2012

Recently Alienware's Area-51 (ALX) lines became EOL and removed from the webshop.
Allthough the Aurora line is revamped and got quite some Area-51 features, it's not the real thing.
mAtx thus:
- no extra pci-e x16 slots available for 3 SLI or SLI + Cuda setup
- no extra pci-e x1/4 slots available for XOR sata raid controllers, OCZ-Revodrives, killer nics, X-fi soundcards
- cramped space needing more fans for heat exaust
- limited slots for HDD's or SSD's

So with Ivy-Bridge comming soon I think it's time to develop a worthy successor of the Area-51 line.
- extended Atx motherboard, like the EVGA SR-2, dual cpu capable (option)
- 4 pci-e x16 at the least, and a couple of pci-e x1 slots for add-on cards
- healthy air flow inside the box

It might be a smart move to think of a new name for the line, emphasizing on the exclusivity and high-end character. Of course pricing should be competitive with HP's Phoenix / Blackbird / Elite /Voodoo lines. Take a look at Thermaltake's Level10 (the beamer (BMW) design).

Comments: 0
Categories: Desktops and Laptops Alienware

Status:Acknowledged

Touch Screen Laptops.. By NumarK50, Jan 30, 2012

Hello Dell, I have a Dell Inspiron15R N5110 laptop, which i love very much, this year will dell come out with a touch screen laptop it wii be very nice if Dell can make one me, not just in your All-in-one Desktop, that's find but would love to have one i will buy a dell systerms only this will work very well when Win 8 comes out..can i speed up my dell If i change the CPU which the laptop has a i5 2410m 2nd gen. I would like to get a i7 2nd gen..

Thanks you.

Comments: 2
Categories: Desktops and Laptops Operating Systems

Status:Acknowledged

Offer 1600Mhz RAM Speed for upcoming XPS series. By Stylish_Thunder, Feb 6, 2012

As other brand like hp and asus equip their laptop with 1600 mhz. I hope dell can equip its laptop memories with higher speed one for better performance. Thx/

Comments: 2
Categories: Accessories (Keyboards, etc.) Desktops and Laptops

Status:Acknowledged

107970

No Extra Software Option By ootleman, Feb 16, 2007

Would love the ability to have a clean Vista install. No AOL software, no earthlink software, no google software - just a clean, original OS.

DELL/

Status Update

Per jeremy_f:

It's been a little over a year since this idea was initially posted, so we wanted to update the community on Dell software options. Our overall software strategy is to continue offering more software choices (including no software) and to provide software we feel benefits our customers' experience with their systems.

Comments: 607
Categories: Software

Status:Partially Implemented

Dell Tech support and Houston Repair keep logs of models and items replaced by service tag. By pudgyone, 3 days ago

I suggest that the Dell Tech support and the Dell Houston Repair keep records of all the repairs made by model, item repaired and serive tag. Keeping an accurate record of this could help to find out if there are issues with certain models, hardware specific issues, and other problems that may arrise. Doing this could help with solving issues, correcting these issues and then finding a solution in the newer models not to have these issues happen in them.

Actually, I suggest that logs of all repairs, no matter where the repair has taken place, be recorded, so Dell has a better record of the problems and issues and can correct them in a more timely manner. It can also help to prevent this from happening again.

Thanks,

Rick

Comments: 2
Categories: Desktops and Laptops Service and Support

Status:Acknowledged

380

Alienware lost its soul By Speaker, Oct 13, 2009

Alienware earned its name by creating fancy cases that made gamers weak in the knees, they offered bleeding edge tech to stuff into those cases. The cases finally got a remodel and they look great. Unfortunately under the hood they are just Dell computers that are wired neatly. If you want your dream machine to have 3 video cards, 6 hard drives, a sound card and a gamer LAN card you can Asus and several other companies have been making mother boards that can do all that for a few years now. Alienware computers use motherboards that only have 2 PCIe slots and can only handle 4 hard drives, so you can have a video card and sound card or a video card and a Gamer LAN card or 2 video cards. I needed to upgrade my Alienware SLI system (it was 3 years old) I looked at buying another Alienware computer, but they just weren't offering anything that could do what I wanted. I had to go down to my local computer store, buy a 2 year old motherboard that fit perfectly in my alienware case, but is far more upgradeable & powerful then anything Alienware is offering. PLEASE DELL GIVE ALIENWARE IT'S SOUL BACK. oh and what is with the mice and keyboards offered with "top of the line" gamer machines, why the alienware branded items and no high end industry leading stuff? I want to recommend Alienware to my friends who want to replace there aging systems, please look into building high end machines with things that are useful Microsoft does not make a PC operating system that can use 12 gigs of RAM

Comments: 5
Categories: Alienware

Status:Acknowledged

Please bringing orange san francisco II/ ZTE Cresent to India By melvinjose86, Yesterday

Hi,

Dell has brought to India the Orange San Francisco / ZTE Blade branded as XCD35. The ZTE Blade went on to become a benchmark for entry level android phones . However, very few in this country know that such a device is available from dell - thats my personal experience. Do some advertisement in the TV atleast.

Also bring the Orange San Francisco II / ZTE Cresent also to India. If priced below 10k. the phone can be a killer.. but please do advertise.... Dell doesn't have the status of a smartphone maker in this country and dell needs some advertisemens.

Comments: 0
Categories: Advertising and Marketing Retail Mobile Devices

Status:Acknowledged

390

Sell Alienware Cases again By Knottz, Mar 11, 2011

i am a HUGE alienware fan, i cannot express that enough. however i think i speak for most that building your own custom pc is a much better experience for the pc enthusiast.

i would buy an alienware laptop hands down, and although alienware's desktops are uber awesomeness, i would never buy a desktop because building them is much more fun.

alienware can make huge money off of this idea. dont even have to sell the current cases, just the predator 2.0, 2.1, and maybe one created specifically just to be sold as a barebone pc case.

even if they did make them available for a limited time, it woul be cool, but what they should do is have a few different cases for us barebone builders, but save a couple very unique cases only for users who buy complete systems.

. think of this:

alienware has a market they have tapped into before(in 2007, alienware sold 2.1 cases with psu's for about 400), but not have done so in a while. that market being the pc enthusiast who like to build rather than buy. there cannot be a loss of revenue when there is a market that alienware is pitching to . hell, theyre losing revenue buy NOT selling the cases.

and i dont know about yall, but for 400 or 500, if alienware were to sell cases/PSU's like they did in 07(could be 08, not sure), i would definitely but them for sure.

Comments: 24
Categories: Accessories (Keyboards, etc.) Sales Strategies Alienware

Status:Acknowledged

Camera Lock By mfturkay, Jan 29, 2012

I was told that hackers can view laptop users from camera. There are lots of videos at youtube.
I tried with my computer and I was able to see the user from myworkplace.
Since then I don't feel comfortable using laptop.
So I wish there was a slide to cover camera.
Regards...

Comments: 3
Categories: Accessories (Keyboards, etc.) Desktops and Laptops

Status:Acknowledged

Order Screens Need Fixing (Go Back to Old Way) By ManoaHi, 2 days ago

I was looking for a small form factor desktop. I checked the Home and then the Small Office sections to find what I wanted. I found the ideal size in the OptiPlex 990 Desktop. The previous page shows four form factors, but the order screen shows only two: Desktop and MiniTower. The page shows two more form factors in between, but can't find where to order them. Also, there should be a PCI count and as you add items in, you should start subtracting them. I do realize that smaller form factors have less slots available on the case, you need to show what is there and how many are occupied by what and how many are free. This means as you add options, you need to indicate what slot they are in. Sometimes trade offs will have to be done to get as close as possible or change form factor. The order screens are so hard to navigate and options are in an inconvenient order. CPU, memory, harddisk, graphics card should come way before anyting else. In the end I can't customize the way that I want.

Comments: 0
Categories: Dell Web Site Desktops and Laptops

Status:Acknowledged

Alianware x51 !!! We need more flexible product !!! By Muhamorrr, 2 days ago

I want to buy alienware x51 but i dont like dell's offer's and you can't customize then normally. Why i cant choose, want i wont? I only can choose your's 4 types...Make x51 product more flexible for costumer's... I dont want to pat for OC, or for 1T hard or some think alse...I have my own reasons why....So Please make this product more flexible....

Comments: 0
Categories: Alienware

Status:Acknowledged

103960

Pre-Installed Linux | Ubuntu | Fedora | OpenSUSE | Multi-Boot By dhart, Feb 16, 2007

Offer the 3 top free Linux versions for free pre-installation on all Dell PCs.

Quality free and open source software drastically lowers the cost of new PCs, and helps prevent software piracy. For example OpenOffice.org, the Microsoft Office alternative, can shave hundreds of dollars off the price of a new PC. Cast your vote for OpenOffice and other free software.

Offer easy multi-boot options with Windows Vista, Windows XP, or NO Windows (yes, Linux can entirely replace Windows!)

Offer trade-ins and Linux CDs for older model Dell PCs. Cast your vote for the mini Linux Dell PC and the Universal Education Dell PC, both utilizing free software.

Would you try Linux if it were this easy?

CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.

DELL/

Status Update
Please take a look at www.dell.com/open for linux options on the Inspiron.

Comments: 1867
Categories: Desktops and Laptops Linux Sales Strategies

Status:Partially Implemented

DELLs Real comfortably clean Cable By Dimitrios, Feb 2, 2012

there are a lot possibilities to do it.
like:
Power + USB
thunderbolt
Lightning Bolt
and more. cable,
it's easy to manufacture and has great effect

trie it , im sure u gona love it ^^

Comments: 0
Categories: Accessories (Keyboards, etc.) Desktops and Laptops

Status:Acknowledged

170

Better Quality Windows OEM Stickers By natakuc4, Jan 3, 2012

The texture of the Windows Vista/7 COA below is very papery.

Because of this, the digits of the COA become faded. Hence the product key becomes illegible. This is typically prone for laptops because they have both the COA at the base of the system and because they generate more heat than Desktops. Laptops a few months old can have completely illegible COAs.

Compare this with some of the original WIndows XP COA stickers (some which are as old as 2001):

These have a plasticy outside texture and are still completely legible.

Aside from aesthetic appeal, the COA is ones right to use Windows, and one may use their product key from the COA with retail media for a clean install of Windows. I have personally can't read my Vista OEM COA, with my WIndows 7 units I put Scotch magic tape ontop of the COA but I shouldn't have to do this.

It is important that the COAs are readible.

Put plasticy or better yet metallic Windows COAs on all new Dell systems.

Comments: 10
Categories: Desktops and Laptops Service and Support Software

Status:Acknowledged

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